Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, blackout drapes

Reviews of Best Western Hampton Coliseum Inn

2.5 out of 5
Best Western Hampton Coliseum Inn
1916 Coliseum Drive, Hampton, VA

Reviews

7.6

Good

Rating 10 - Excellent. 335 out of 1004 reviews" "
Rating 8 - Good. 325 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 88 out of 1004 reviews" "
Rating 2 - Terrible. 88 out of 1004 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great … will be returning
Stayed 1 night in Mar 2024
Response from Kumar on Mar 25, 2024
Dear Jenny,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!RegardsKumarBest Western Hampton Inn

10/10 Excellent

Jhadara

Stayed 1 night in Mar 2024
Response from Kumar on Mar 14, 2024
Dear Jhadara,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,KumarBest Western Hampton Inn

6/10 Okay

Austin, Chesapeake

Nice
Stayed 1 night in Mar 2024
Response from Kumar on Mar 11, 2024
Dear Austin,Thank you for taking the time to share your feedback following your recent stay at our Best Western hotel. We sincerely appreciate your honest review, and we're sorry to hear that certain aspects of your experience did not meet your expectations.We take your comments seriously and will be addressing the issues you raised with the relevant teams. Your feedback is invaluable in helping us make improvements, and we are committed to ensuring a better experience for our guests in the future.We appreciate your patronage and hope to have the chance to welcome you back, providing you with a more satisfying stay.Warm regards,KumarBest Western Hampton Inn.

10/10 Excellent

Torrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great.
Stayed 1 night in Mar 2024
Response from Kumar on Mar 8, 2024
Dear Torrin,Thank you for taking the time to share your feedback. We're thrilled to hear that you had a great experience with our customer service! Providing excellent service is our top priority, and we appreciate your kind words.If there's anything specific you enjoyed about our customer service or if you have any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another outstanding stay!RegardsKumarBest Western Hampton Inn.

2/10 Terrible

Willie

Stayed 1 night in Feb 2024
Response from Kumar on Mar 22, 2024
Dear Willie,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience you may have encountered during your stay. We would appreciate the opportunity to learn more about your specific concerns and address them promptly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,

6/10 Okay

Brandi

Traveled with family and small children
Disliked: Property conditions & facilities
At about 3:00 a.m. my children and I were woken up by the sound of a rodent. We were moved to a different room within a few minutes but the new room was just across the hall so that wasn't very comforting.
Stayed 1 night in Feb 2024
Response from Kumar on Feb 15, 2024
Hello Brandi,We are extremely sorry for the inconvenience caused to you, we won't repeat this again from us, thank you for your valuable feedback.Regards.Best Western Hampton Inn.

8/10 Good

Andriy

Liked: Cleanliness, staff & service
Good place to stay for a swim meet
Stayed 3 nights in Jan 2024
Response from Kumar on Feb 26, 2024
Dear Andriy,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

4/10 Poor

Kevin, Wilmington

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not clean. The bathroom was disgusting. They also charged me 25 dollars to check in early when the room was ready. Not pleasant staff at all
Stayed 2 nights in Jan 2024
Response from Nick on Feb 1, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay at our hotel. We take your concerns very seriously and would like to assure you that we are actively addressing the issues you mentioned.We regret to hear about the cleanliness issues, particularly with the bathroom. This does not align with the high standards of cleanliness and comfort that we strive to provide for our guests. Please rest assured that we have shared your comments with our housekeeping team to ensure that appropriate measures are taken to address and rectify these issues immediately.Regarding the early check-in charge, we apologize for any inconvenience this may have caused. We understand that our guests have various needs and preferences, and we will review our policies to ensure they align with our commitment to excellent customer service. Your feedback is invaluable in helping us improve our services.We are also disappointed to learn that our staff did not meet your expectations in terms of friendliness and service. Our team is dedicated to creating a positive and welcoming atmosphere, and we will use your feedback as an opportunity to reevaluate our training programs and guest interactions.We genuinely appreciate your feedback as it allows us to identify areas for improvement and take corrective action. It is our hope that you will give us another opportunity to provide you with the excellent service and experience you deserve on your next visit.If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our management team directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 Good

leslie

Liked: Cleanliness, amenities, property conditions & facilities
Clean.
Stayed 1 night in Jan 2024
Response from Kumar on Feb 26, 2024
Dear Leslie,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour coffee. Really no dislikes.
Stayed 7 nights in Jan 2024
Response from Kumar on Feb 26, 2024
Dear Rebecca,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

8/10 Good

Angel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Free breakfast was really good. Lots of choices. Staff was friendly. Great price. Great location.
Stayed 2 nights in Dec 2023
Response from Kumar on Feb 26, 2024
Dear Angel,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

10/10 Excellent

Mahogany

Traveled with group
Stayed 1 night in Dec 2023
Response from Kumar on Feb 26, 2024
Dear Mahogany,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.

4/10 Poor

Selase

Business traveler, Traveled with family
Stayed 4 nights in Dec 2023
Response from nick on Dec 23, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gooooooooose @ BW
Staff seemed to handle a very challenging weekend (2 days of Goose at the Coliseum) very well. room phone did not work, but hotel was orderly, clean and mostly quiet - even after the shows. Always plenty of ice, we got good sleep and had a very nice time.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Brock

Traveled with group
Just Ok
Stayed 2 nights in Dec 2023

10/10 Excellent

Brittni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 4 nights in Nov 2023

10/10 Excellent

LaTarsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stephanie

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Stayed 3 nights in Nov 2023

4/10 Poor

Katherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from olivia on Nov 24, 2023
we apologize for not meeting your expectations

10/10 Excellent

Rana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Joshua

Stayed 7 nights in Nov 2023

4/10 Poor

Scott

Business traveler
Disliked: Amenities, property conditions & facilities
The checkin process took forever. The bathroom in my room had very poor water pressure and the faucet on the shower was loose/broken.
Stayed 2 nights in Nov 2023

2/10 Terrible

Tama

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Nov 2023
Response from olivia on Nov 9, 2023
we are sorry to hear that your stay didn't meet your expectations, hopeful you allow us to make it up to you next time.

10/10 Excellent

Dominique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

candance, rockford

Liked: Staff & service
Disliked: Cleanliness, amenities
When I arrived in my room, an open bar soap with wraper was in the shower on the small soap dish in the shower. Shower was clean without rings in the tub but I wondered if the shower was actually sanitized and cleaned prior to my arrival. Cleaning, reception and all staff were courteous and friendly so I didn’t alert them. The treadmill in the small gym didn't work at all. There was a ",speed error" on thr panel.I replugged the unit and no change. I used the elliptical and still got a work out.
Stayed 2 nights in Oct 2023
Response from Front Office on Oct 30, 2023
Hello Candance, thank you for taking the time out to let us know how your stay went. I want to extend my sincerest apologies on behalf of the entire Best Western staff. We will make sure to get all the listed problems fixed so that you or the next guest doesn't have the same experience. Again we apologize for the inconvenience we will be working to fix these issues and thank you for choosing to stay with us and we hope to see you again.

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discriminación
Me discriminaron por no hablar inglés, limpieza terrible, desplumó fatal, el baño estaba tapado y con mal olor, me cambiaron las sábanas con sábanas mojadas. El trato fue rudo y discriminatorio, no me brindaron traductor en español.
Stayed 4 nights in Oct 2023
Response from Olivia on Oct 30, 2023
Lamentamos que se haya sentido discriminado. Sin embargo, tratamos de entenderlo con la aplicación Google Translate. Tenemos 4 empleados que hablan español y de ninguna manera pretendemos que se sienta discriminado

2/10 Terrible

Yosuke

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ChaNautica

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Lynesha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of the hotel does not match the actual look of the hotel. There is an old elevator that guest must ride to get to their room. My toilet did not work. I asked several times for someone to check it. No one came. This was the worst experience when booking and reserving a room.. please update the pictures and information to truly reflect the hotel for future guests.
Stayed 1 night in Oct 2023
Response from Nick Patel on Oct 23, 2023
Thank you for taking the time to share your feedback with us. We deeply regret that your recent stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered.Your comments regarding the discrepancy between the hotel's pictures and its actual appearance are noted. We understand the importance of accurate representation, and we are currently in the process of updating our images to provide a more precise reflection of our property.We are also genuinely sorry to hear about the issues you faced with the elevator and the malfunctioning toilet. This is certainly not the experience we want for our guests, and we apologize for any delays in addressing these concerns. We will be reviewing our maintenance and housekeeping procedures to ensure such issues are resolved promptly in the future.Please know that your feedback is invaluable to us as we strive to improve our services. We hope you will consider giving us another opportunity to provide you with a more positive experience during your next visit.Once again, we apologize for any inconvenience you experienced, and we thank you for bringing these matters to our attention.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Thanks
Stayed 1 night in Oct 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Jaime

Traveled with family
Liked: Staff & service
It’s just a 3 star hotel, exactly what we expected
Stayed 3 nights in Sep 2023

6/10 Okay

Lechadora

Traveled with family
Disliked: Staff & service, property conditions & facilities
Wow!
The overall Hotel was small The bathroom was tight the door we had to put a towel at the bottom you could straight out the side bottom of the door into the hall way. The shower head wasnt clean we went to walmart i brought cleaning items and clean it.the toilet paper was cheap soon as you pull it tore. The parking lot was full of guest that may appear to be longterm residences placed there they was smoking out front entry drinking in the parking lot woth music Across the fence was another Hotel with lots of Hispanics drinking and partying half the evening. They breakfast stopped at 9am and check out time is 11, try moving it to 10am sp the late sleepers can enjoy it as well. It was baby that cried all night when we checked in it was an horrible experinvh8⁶
Stayed 2 nights in Sep 2023
Response from Front desk on Oct 7, 2023
I’m sorry to hear that you had a negative experience at the hotel. It sounds like there were several issues with the room, including a small bathroom, a dirty shower head, and cheap toilet paper that tore easily. Additionally, it seems like there were some noise issues with other guests smoking and drinking in the parking lot and a crying baby that kept you up all night. Rest assure we will work together with management and staff to make sure that you or anyone else experience these problems again. Regarding the breakfast hours, you suggested moving them to 10am so that late sleepers can enjoy it as well. I think that’s a great suggestion and would be beneficial for many guests. I will be sure to bring this suggestion to the proper authorities so that we can meet your recommendations. Thank you for staying with us and letting us know your experience. We will surely work together to fix these issues.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough towels
Stayed 2 nights in Sep 2023

4/10 Poor

Barry

Disliked: Property conditions & facilities
Last resort option but it has the basics.
Stayed 1 night in Sep 2023

2/10 Terrible

Yolanda

Business traveler
Disliked: Staff & service
Uncomfortable
From check-in to check-out the service was horrible. For the price & service, not sure how the property got over 6 stars moreless 5. And to top it off, u had ppl sleeping in the lobby, on the ledge, with a blanket while others were sitting at tables & on the floor at 4:30 in the morning, as I’m trying to get to work !! Unbelievable… Will never stay nor recommend this property to anyone & they have the audacity to charge a $50 room deposit, for what, while other high ranking properties are charging $25…
Stayed 1 night in Sep 2023
Response from NP on Oct 12, 2023
I am truly sorry to hear about your disappointing experience during your recent stay at our hotel. We deeply regret that your stay did not meet your expectations, and we take your feedback seriously.First and foremost, I would like to apologize for the service issues you encountered from check-in to check-out. This is certainly not the standard of service we aim to provide, and your feedback will be shared with our team to ensure that improvements are made.Regarding your concerns about the presence of individuals in the lobby during your early morning departure, we sincerely apologize for any inconvenience this may have caused you. While we strive to create a welcoming atmosphere for all our guests, we understand that the situation you described was far from ideal and unacceptable. We will take steps to address this issue to ensure the comfort and convenience of all our guests.As for the room deposit, we appreciate your feedback on this matter. We continuously review our policies to ensure they align with industry standards and guest expectations. We will certainly take your comments into consideration during these evaluations.It is our aim to provide a superior experience for all our guests, and we are committed to making the necessary improvements to rectify the issues you've raised. We would appreciate the opportunity to make amends and show you the exceptional service we are capable of providing. If you ever reconsider staying with us, please do not hesitate to reach out to me personally, and I will ensure that your stay is seamless and enjoyable.Thank you for taking the time to share your concerns. We value your feedback as it helps us enhance our services. We hope to have the chance to welcome you back and provide you with the memorable experience you deserve.Sincerely,Nik PatelManager

8/10 Good

Claudio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Sep 2023

10/10 Excellent

Chyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Yvonne

Disliked: Staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Taji

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Stay for Event at Convention Center
Stay was fine. It was super convenient for walking to convention center. Area seemed safe. They offered breakfast but we didn’t go down until 30 minutes before ending and almost everything was gone. What we did eat was not very good. Elevator super fast. Check in was fine and we got there really late. I would stay here again
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to sleep
Stayed 1 night in Sep 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Ok worked well
Stayed 1 night in Sep 2023

10/10 Excellent

Roberto

Stayed 3 nights in Sep 2023