Ratings based on 441 Verified Reviews

3.5 out of 5
76% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay.

Posted Nov 27, 2017
I was here for one night on my way to the Outer Banks for Thanksgiving. The staff was very pleasant and the room was nice and comfortable. It was easily accessible from the I-64. There were places to eat and stores very close to the hotel. I would recommend this hotel to anyone.
Comment from Hotel Management
Nov 29, 2017 by SRSyed, Hotel Management
Thank you for your kind review. We appreciate your feedback about our central location and places to eat around the hotel. It was our pleasure to serve you and we look forward to seeing you again soon. Best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampton Virginia

Nice

Posted Nov 16, 2017
Pros: Clean rooms.
Location: Was in area for conference. Was close enough that I could walk to where my conference was being held/
Staff was excellent. Check in was easy. Room was nice and clean. I would stay there again.
Comment from Hotel Management
Nov 27, 2017 by SRSyed, Hotel Management
Dear Donald, It was a pleasure serving you. We hope to see you again soon. Best wishes
3 out of 5
by A verified traveler from new mexico

Ok but plumbing problems

Posted Nov 14, 2017
Tub backed up with 8” water after showering. Air freshener smelled of men’s deodorant.
Comment from Hotel Management
Nov 27, 2017 by SRSyed, Hotel Management
Dear Chris, I have forwarded your review to the maintenance department. I apologize for the plumbing issue but I promise we will not let it happen again. Thank you for your feedback. we appreciate your stay! Best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Best Western Hampton

Posted Oct 27, 2017
Cons: No
Location: Great location. In the middle of all the best attractions.
I had a great stay at the Best Western. The staff was helpful and very friendly. The breakfast was first rate. The room was very comfortable.
Comment from Hotel Management
Nov 7, 2017 by SRSyed, Hotel Management
Dear Danny, Thank you for the kind words. I’m so glad you enjoyed your stay! Were you able to connect to our WiFi faster? As we have recently modernized that as well. It was a pleasure serving you and we hope to see you again soon! Best wishes
3 out of 5
by A verified traveler from fort lauderdale

Hotel is in a good location

Posted Oct 14, 2017
House keeping need to clean the room better and change sheet instead of leaving sheets from prior guest
Comment from Hotel Management
Oct 15, 2017 by SRSyed, Hotel Management
Dear Lexus, Thank you for your feedback. I apologize if you felt that the sheets were not fresh, but all the rooms are serviced after a guest checks out and beds are stripped and made with fresh sheets and linens for our new guests. I will instruct the housekeeping department to be more vigilant and make sure the fresh sheets they put on the beds are up to par. Thank you again for your time. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

One Night Stay

Posted Sep 28, 2017
Pros: It was clean, comfortable, staff was friendly, it was in a safe area, and they had free coffee.
Cons: Perhaps the carpet in the rooms. It's just old.
Location: Hampton is about 10 minutes away and is a nice town.
Stayed for a Saturday night in September. Staff was friendly and helpful. The room wasn't extravagant by any means, but it was clean and didn't smell. The shower took a little work to figure out the right temperature (it got very, very hot halfway through my shower), but the water pressure was decent. I didn't have time for breakfast, but it looked like there was a decent spread available. I grabbed a bagel. For the price, it was definitely worth it. Would stay again.
Comment from Hotel Management
Sep 30, 2017 by SR Syed, Hotel Management
Dear Dj, Thank you for your feedback. We really appreciate the kind words. Just so you know, we are in the process of updating the rooms and the next time you visit, the rooms will have brand new hard wood floors. We hope to see you again soon. Best wishes
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Safe place to hide from Irma

Posted Sep 15, 2017
We picked this hotel last minute while fleeing Georgia during Hurricane Irma. Everyone was super helpful and almost seemed in a hurry to find out if we needed anything to help us get comfortable. We appreciate all of the services we recieved this week! Especially the front desk and house keeping staff. We will definitely stay again!
Comment from Hotel Management
Sep 17, 2017 by SR Syed, Hotel Management
Dear Javail, It was a pleasure serving you this past week. On behalf of my team here at the Best Western Hampton Coliseum Inn, I'd like to thank you for the kind words and we sincerely wish you the best of everything back home. Hope to see you again soon! Best wishes,
3 out of 5
by Cecilia

Expected better

Posted Sep 8, 2017 on Hotels
Room stink, bugs, small, dirty, but good customer service. Breakfast was mediocre, nothing impressive.
5 out of 5
by cheryl

Good

Posted Sep 5, 2017 on Hotels
It was good staff was very good and they were clean breakfast was good also.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2017 on Hotels