Ratings based on 109 Verified Reviews
3.3 Room cleanliness
3.1 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from san diego
Poor quality, well-located
Posted Mar 28, 2018Napoleon is located centrally located in Hamra, and relatively cheap, but next time I will invest a bit more for my stay of almost a week. Only one out of three staff friendly and welcoming. Bathroom with smelly drains. It was new when I first went to Beirut in 1969, and probably hasn't been updated since then.
by A verified traveler
Worst hotel ever!
Posted Jan 6, 2018It was horrible experience to stay in this hotel. Neither staff nor hotel facilities are eligible.
It's not profissional to have such hotel on Expedia's hotel list.
Comment from Hotel Management
Jan 10, 2018 by HH, Hotel Management
Thank you for your feedback
Recommended
for Everyoneby A verified traveler
Room Carpet Is Stained And Dirty
Posted Dec 28, 2017This is not 4 stars hotel but it is acceptable. Staff and front desk are helpful. Carpet is very old and had many dirty/ stained spots. I did not feel comfortable walking on the carpet barefooted.
Comment from Hotel Management
Jan 2, 2018 by HH, Hotel Management
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by A verified traveler
Posted Jun 25, 2017
The hote was horrible. They were doing construction work in the middle of the night and didn't stop the drill
Comment from Hotel Management
Jun 29, 2017 by HH, Hotel Management
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Recommended
for Everyoneby A verified traveler
nice old hotel , close to the markets , good price
Posted Jun 3, 2017need more improvements with wifi service, maps are not available, they should keep prices like this, and it will be fair
Comment from Hotel Management
Jun 29, 2017 by HH, Hotel Management
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by A verified traveler from Boston
Avoid this hotel
Posted May 23, 2017I booked a room and got a confirmation to be surprised that my booking was cancelled without any notification. I tried to speak to the manager but he was rude and had no real explanation. Unfortunately, expedia had no knowledge of the cancellation and was helpless in managing this situation. I had my family look all over Beyrout to find another hotel. I will never book at this hotel again.
Comment from Hotel Management
Jun 29, 2017 by HH, Hotel Management
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by Leo
An OK place with good service
Posted May 10, 2017 on HotelsStayed for 4 days. Service was very good. Had a smokers room and wanted non smoking. they changed us the following day (but view of the building across the road). It is situated in the middle of Hamra and was close to everything.
My only complaint was the quality of the internet, very poor, and login details changed every 24 hours (a bit annoying too). Overall, The place is old, but OK for the price.
Comment from Hotel Management
Jun 29, 2017
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Recommended
for Everyoneby A verified traveler from Damascus
Perfect location, in the heart of Al Hamra street.
Posted Apr 25, 2017The front office employee was friendly, but he refused to check-in any client before 02:00PM. Flexibility is very important for the management's policy of the hotel and the front office has to accept early check-in based on the circumstances of the clients, sickness or tired etc....
by Chady
Good short stay
Posted Mar 21, 2017 on HotelsThe hotel is very basic a bit old style but it was clean and in the center of the city and action. The bed was comfortable and clean the room has everything you need the bathroom was ok nothing fancy. Overall it was a nice stay the hotel stuff was friendly its a good hotel if you look at the price you pay recommended for anyone who wants to be close to action but at night it was a bit too noisy so if u like a quiet area thats not for u
by A verified traveler from Banury U K
Ian Marshall
Posted Mar 15, 2017Tha hotel was very old and needed a good refurb,my room was large with an on suite living area but vey draw nothing to inspire your stay here.i would not book at this hotel again,but you know what they say wot you pay is wot you get.