2 outdoor pools, sun loungers
Check availability

Reviews of Hana-Maui Resort, a Destination by Hyatt Residence

4 out of 5
Hana-Maui Resort, a Destination by Hyatt Residence
5031 Hana Hwy, Hana, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 883 reviews" "
Rating 8 - Good. 173 out of 883 reviews" "
Rating 6 - Okay. 71 out of 883 reviews" "
Rating 4 - Poor. 32 out of 883 reviews" "
Rating 2 - Terrible. 11 out of 883 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

10/10 Excellent

PATRICIA, Bay Shore

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could have been more helpful in Travel from the airport to the resort!
Stayed 7 nights in Mar 2024

10/10 Excellent

Erin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is absolutely beautiful. Staff was so friendly and helpful. Great experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chelcey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property close to food stands n trucks n a restaurant - wonderful staff
Stayed 5 nights in Mar 2024

10/10 Excellent

Cynthia, Tigard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time here! We had a garden view room, which was lovely. We really enjoyed the breakfasts and the view! Especially enjoyed the road to Hana and getting to stay in Hana for 2 glorious nights!
Stayed 2 nights in Mar 2024

8/10 Good

Regina

Stayed 1 night in Mar 2024

6/10 Okay

Brian

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is older and in need of some work. No ice machine on the property. You need staff to bring it. Peeling paint on the patio. No electrical outlets near table to plug in computer. For the price they are charging it should have been a five star hotel. Property is large and they send a golf cart to get you. Staff was very nice and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Audrey, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location, grounds, bungalow and view were beautiful, tranquil and everything you might imagine in a Hawaiian vacation. The staff were all very friendly and accommodating. I have been to Hawaii many times and this is definitely one of the best hotels have ever stayed at.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
Lovely little place. Great staff and amazing views everywhere.
Stayed 3 nights in Feb 2024

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My wife and I were supposed to stay here for 4 days but couldn't stay. After we checked in, we were so disappointed that we booked somewhere else.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bryann, Fort McMurray

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great stay at the Hana Maui resort! We only stayed one day but we were in awe of the amazing location of the property. Price was a little high but the amenities you get are pretty good. Wish our stay was longer! Highly recommended!
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful area and wonderful friendly staff. Had a great relaxing stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady who checked us was exceptionally wonderful, so throughly professional. The 2 guys who drive the golf carts are very nice.
Stayed 1 night in Feb 2024

6/10 Okay

Renee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Susan

Traveled with group
stayed in garden room - too noisy- walls too thin
Stayed 2 nights in Jan 2024

10/10 Excellent

joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing! We were treated like royalty from the moment we arrived! Our bungalow with an ocean view was spectacular! I can’t say enough good things about this place! It’s worth every penny.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

8/10 Good

Bar

Stayed 2 nights in Jan 2024

10/10 Excellent

Kirk

Stayed 1 night in Jan 2024

10/10 Excellent

shlomit, studio city

Stayed 1 night in Dec 2023

10/10 Excellent

Amadeo

Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Mitchell

Traveled with partner
Liked: Staff & service
Overall a “just fine” stay — Hana is very quiet, limited dining options (even food trucks were wonky hours) and hotel rooms were aging (and no A/C). Still a beautiful and peaceful place to be.

10/10 Excellent

Glen

Stayed 2 nights in Dec 2023

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet paradise! Beautiful property! Watched the sunrise over the ocean. The room wasn’t air conditioned but there are ceiling fans and standing fans.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and people. Bungalows were Suites had a lot of privacy. Lots of green and ocean views. Staff were superb. Would have preferred A/C, but the fans were adequate.
Stayed 2 nights in Nov 2023

6/10 Okay

Tina

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2023

10/10 Excellent

Ales

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jiayi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and peaceful.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful. Beautiful spot. Small grocery and and food trucks across the street. View from bungalow unmatched. Adirondack chairs to stargaze frim at cliff edge Peacefulness was magical
Stayed 2 nights in Nov 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an oasis of tranquility in beautiful Hana
Stayed 1 night in Nov 2023

6/10 Okay

Crysta

Liked: Staff & service
We were very excited for our stay. The staff was kind and friendly and it seems as they have a lotto offer…however our phone line to our room was not working so we were not able to call front desk for anything. The property is so large you need to reach them just to go to the restaurant, your car, or any of their amenities they offer such as tennis or spa services. Due to this we were isolated and stuck to our room our entire stay. It was supposed to be a relaxing restful stay for one night but instead it was tense and stressful and not at all what I expected it to be especially for the price of it.
Stayed 1 night in Nov 2023

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Amenities, property conditions & facilities
Wonderful service! Beautiful place! So grateful to be here
Stayed 1 night in Oct 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dtaff
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeffrey, tavares

Stayed 2 nights in Oct 2023

8/10 Good

Robin, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is absolutely Heaven on Earth! The grounds are well manicured and Hana is Hawaii as it should be. Quiet natural and food for the soul.
Stayed 2 nights in Oct 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
An amazing location. Room is super comfortable however drop your expectations based on the price. The location and amenities make up for the aged look of the rooms. It’s a wonderful way to break up the road to Hana so you can enjoy the journey and take your time.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Disappointment from Hyatt
We booked the King Bed room with Garden view, and only found out during check-in that there is no AC and that upgrading to a room with an AC would be $300 extra - on top of the already overpriced room. Besides, the room was outdated and the food was mediocre.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except AC didn’t keep unit cooler
Stayed 2 nights in Aug 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
This is an older resort that is in a truly beautiful location. Our room was very spacious and had a wonderful deck that overlooked the ocean. We were disappointed that the A/C didn’t work well enough to cool the room, but the evening sea breeze made it comfortable enough. There was no hot water in our room either so we weren’t able to take a shower in the morning. The dinner at the restaurant was good, which was nice since there are no other dinner options in Hana.
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful! Overall beautiful rooms with amazing view and privacy. The room could be updated considering the price-point. But, we had a wonderful stay and enjoyed it very much.
Stayed 1 night in Sep 2023

10/10 Excellent

Meaghan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
We were so impressed with this staff!!! We can’t say enough about Louie and Chelsea!!! We wanted to pack them in our luggage!!!
Stayed 2 nights in Sep 2023

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The spacious rooms are a real plus, but the catering was poor and overpriced. You also had to go to a restaurant off site, which was inconvenient
Stayed 1 night in Sep 2023

2/10 Terrible

Ashrut

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No AC in basic room.
Stayed 2 nights in Aug 2023

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and pool.
Stayed 1 night in Aug 2023

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Orchid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable and relaxing stay.
Beautiful resort. Our room was upgraded to an ocean view. Live the size of the rooms. The furniture has room for an update but over all it was nice. The staff was amazing. From the person who checked us in to the person who gave us roses to and from our room (Louie) and even the guys who did pest control. Very friendly. Definitely get out early for the sunrise.
Stayed 1 night in Jul 2023