Ratings based on 193 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Pleasant stayPosted Aug 24, 2017
Good location within walking distance to both train station and city center. Very friendly front desk staff who helped with some paperwork that I needed to take care of while staying in Hanau.
for Everyoneby A verified traveler from Bethesda Md
good location and cleanPosted Aug 3, 2017
Hotel is being renovated (or so I think) lacks good staff and service price and location very good
Great start for the fairy tale roadPosted Jul 2, 2017 on Hotels
Great staff. Good location. Great breakfast. Inter connecting rooms for families and a great price. Great for a plce to start the fairy tale road.
Posted Jun 23, 2017 on Hotels
Good stay, staff helpful, a bit of a musty smell off the carpet in the room,
Posted May 12, 2017 on Hotels
The room was great, large with 3 beds and a fridge which is rare in Europe but the staff was not very helpful. At check-in I was not told anything about parking, wifi, breakfast, etc. She gave me a key and that was it. Then when we went to leave (very early in the morning to get to the airport on time) check-out took forever because he tried to charge me for the room even though I already paid online when I booked it. He didn't tell me about parking either so when I tried to leave the parking lot the gate wouldn't go up and I had to go back in to ask and he was very rude. I don't know how the breakfast is because it wasn't open by the time we had to leave. Overall nice hotel but the staff was not friendly or helpful and it was MUCH farther from Frankfurt Airport than it suggested online. I still ended up having to park at the airport while we were gone and just staying the night we got back. Also the extra bed was very squeaky which is trivial I know but my grandma is a very light sleeper and woke up every time I moved.
by Jung Kwie
Poor conditionPosted Mar 10, 2017 on Hotels
Not worth staying.
by Jung Kwie
Not worth every penny to stay at this hotelPosted Mar 10, 2017 on Hotels
Poor front desk attitude and no hotel facilities to offer. No swimming pool, pathetic gym, restaurant only opens for breakfast offering breakfast buffet that never changes its menu for years, patchy Internet and about 1km to city center and Hauan main train station at either direction.
by Jung Kwie
Poor housekeeping and poor front desk servicePosted Mar 10, 2017 on Hotels
The check-in time is long and slow. Attitude of front reception is poor. The air-conditioner didn't work and took 4 days before someone comes to repair it. Once repaired, the air-conditioner will turn on for an hour only.. After that, it will automatically turn off for energy savings. The hotel didn't replace the towel during housekeeping and one of the days during my stay, the housekeeping didn't clean up my room. Housekeeping service ends at 2:00pm, thereafter no housekeeping service in hotel. Hotel is in poor condition and in need of a facelift. Overall, it is not worth staying at this hotel if you have a second option.
friendly service, clean roomsPosted Mar 5, 2017 on Hotels
I was very pleased and would book this hotel again anytime. The staff was very friendly and helpful.
Posted Mar 3, 2017 on Hotels
Basic hotel was fine for a short visit. Was not happy that I was charged 15.50 euros for checking in before 15.00. Never been charged before by any hotel worldwide over all the years I have been flying around the world.