It's a timeshare, not a hotel
Posted Jul 18, 2016
Terrible experience in the Berkshires. At check-in we we were informed that we had to strip the sheets off of the bed, take out the trash and wash the dishes at check out, or we would be charged a cleaning fee. The bedding and furniture were cheap and uncomfortable, and the paper thin walls made it difficult to rest, hearing all of the other guests until late. Our next door neighbor had prepared some pungent meal that permeated our room, with the smell still lingering in the morning. The amenities that are to be expected at a hotel in this price range were missing, i.e. Shampoo, conditioner, etc.. We couldn't leave soon enough in the morning.
Comment from Hotel Management
Jul 23, 2016 by Guest Relations Manager, Hotel Management
We are sorry if our resort did not meet your expectations and you had a negative experience with us. You are absolutely correct. “Housekeeping services are not included. Before departure we ask that guests place towels and sheets in the bathtub, empty trash, and place dirty dishes in the dishwasher or wash and dry dishes. There will be a charge levied for rooms requiring excessive cleaning. Housekeeping services are available for a fee. Please contact the Front Desk directly if you would like this service.” This is our housekeeping policy and it is visible on our resort’s websites for all guests and owners to be informed of. We wish you better travel for the future.