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Reviews of Hotel JAL City Haneda Tokyo

3.5 out of 5
Hotel JAL City Haneda Tokyo
4-11 Haneda Asahi-cho, Ota-ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1007 reviews" "
Rating 8 - Good. 288 out of 1007 reviews" "
Rating 6 - Okay. 85 out of 1007 reviews" "
Rating 4 - Poor. 24 out of 1007 reviews" "
Rating 2 - Terrible. 15 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location near HND.
Stayed 1 night in Apr 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Apr 18, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you back to our hotel again.

8/10 Good

FRANCIA IVONNE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
ありがとうございました。
Stayed 1 night in Apr 2024
Response from ホテルJALシティ羽田東京 フロント on Apr 18, 2024
この度はホテルJALシティ羽田 東京にご宿泊いただき、誠にありがとうございます。 また、貴重なお時間を頂きまして口コミ投稿へご協力いただき、重ねて御礼申し上げます。 この度のご滞在がご希望に添えましたようで、大変嬉しく存じます。 今後もご満足いただけるようサービスの改善、向上に努めてまいりますので、また羽田周辺へお越しの際はぜひ当ホテルをご利用いただければ幸いでございます。 お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。

8/10 Good

maria fe

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a foul smell in the bathroom
Stayed 1 night in Apr 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Apr 10, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport
Stayed 1 night in Apr 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Apr 10, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service
I loved the room but it needs more cleaning as I found used old room slippers but overall we loved the surroundings, free transport to the airport, spacious elevator. I will book again.
Stayed 1 night in Apr 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Apr 9, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for an overnight layover in Tokyo. Convenient airport shuttle bus.
Stayed 1 night in Apr 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Apr 9, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.

10/10 Excellent

Mami

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very new and clean! The breakfast was very delicious!
Stayed 1 night in Apr 2024
Response from Hotel Jal City Haneda Tokyo Front reception on Apr 6, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy to get to Haneda airport from this airport, loved their bus service.
Stayed 1 night in Apr 2024
Response from Front Reception on Apr 3, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.

10/10 Excellent

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but perfectly designed to maximize the space. Very modern with technology to increase comfort. Staff at all levels of the hotel were great and very accommodating.
Stayed 2 nights in Mar 2024
Response from Front Reception, Hotel JAL City Haneda Tokyo on Apr 2, 2024
Thank you for choosing Hotel JAL City Haneda Tokyo.We would also like to thank you for taking your valuable time to post your review.All of our staff are happy to receive your compliments.We will use your feedback as an encouragement to improve our services so that you will be more satisfied.If you have the opportunity, please use our hotel again.We look forward to seeing you again soon.Hotel JAL City Haneda TokyoReception staff

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the “cheat code” for a long layover at Haneda airport-get a room not too far with a free shuttle service and a nice restaurant if you don’t want to wander the streets or jump on the monorail or subway into Tokyo proper.
Stayed 1 night in Mar 2024
Response from Front Reception, Hotel JAL City Haneda Tokyo on Apr 2, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Mark

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It's great for layovers. Polite enough, clean enough, easy to get to and from airport.
Response from Front Reception, Hotel JAL City Haneda Tokyo on Apr 2, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

8/10 Good

Ray, Kawaguchi

Traveled with family
Liked: Cleanliness, staff & service
All the staff and shuttle bus drivers were very kind and friendly. The problem was they turned off the WiFi in the evening and I couldn’t use it until the next morning. There is a convenience store across the road from the hotel that was where I bought water and breakfast.
Stayed 1 night in Mar 2024
Response from Front Reception, Hotel JAL City Haneda Tokyo on Apr 2, 2024
Thank you for choosing Hotel JAL City Haneda Tokyo.We would also like to thank you for taking your valuable time to post your review.We apologize for any inconvenience caused regarding WIFI.We will strive to improve our services so that we can reflect your feedback and satisfy you even more.If you have the opportunity, please use our hotel again.We look forward to seeing you again soon.Hotel JAL City Haneda TokyoFront staff

10/10 Excellent

Christopher Hendrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, I highly recommend if you are looking for a stay near the Haneda airport
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 30, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Reception, Hotel JAL City Haneda Tokyo on Apr 2, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

8/10 Good

Tomoko

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was very near the airport. The room was small but very clean, The food in the restaurant was good.
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 30, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo. Also, thank you very much for taking the time to write a review of our hotel. We will continue to strive to improve our services and hope that you will visit us when you are in the Haneda area.We sincerely look forward to your visit.

10/10 Excellent

Monette

Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Apr 18, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you back to our hotel again.

10/10 Excellent

zhi bing

Liked: Cleanliness, staff & service, property conditions & facilities
Near airport
Stayed 2 nights in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 30, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo. Also, thank you very much for taking the time to write a review of our hotel. We will continue to strive to improve our services and hope that you will visit us when you are in the Haneda area.We sincerely look forward to your visit.

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Apr 18, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you back to our hotel again.

10/10 Excellent

Ravi, SAINT ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend for a visit to Tokyo.
Stayed 2 nights in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Mar 27, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo. Also, thank you very much for taking the time to write a review of our hotel. We will continue to strive to improve our services and hope that you will visit us when you are in the Haneda area.We sincerely look forward to your visit.

4/10 Poor

koren

Liked: Staff & service
The staff were very nice and helpful. We previously stayed at West location and they had better amenities and the room was cleaner
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Mar 27, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo. Also, thank you very much for taking the time to write a review of our hotel. We will continue to strive to improve our services and hope that you will visit us when you are in the Haneda area.We sincerely look forward to your visit.

10/10 Excellent

Anna, Voorhees Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so nice and clean. They give you amenities. I love how close the convenient stores and train station is. I also like how they give free transportation from Haneda airport, makes everything easier especially when you had a long flight.
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 24, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very happy that we were able to meet your expectations. We will continue to strive to improve our services, and we hope that you will use our hotel when you visit the Haneda area. We look forward to serving you when you visit the Haneda area.

10/10 Excellent

Takako

Stayed 1 night in Mar 2024
Response from ホテルJALシティ羽田東京 フロント on Apr 10, 2024
この度はホテルJALシティ羽田 東にご宿泊いただき、誠にありがとうございます。 また、貴重なお時間を頂きまして口コミ投稿へご協力いただき、重ねて御礼申し上げます。 この度のご滞在がご希望に添えましたようで、大変嬉しく存じます。 今後もご満足いただけるようサービスの改善、向上に努めてまいりますので、また羽田周辺へお越しの際はぜひ当ホテルをご利用いただければ幸いでございます。 お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Philip

Stayed 3 nights in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Apr 10, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Mary

Stayed 3 nights in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 17, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Koji, Signal Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to close to the airport.
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 17, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Alexis

Stayed 2 nights in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Apr 4, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for Haneda and some interesting food choices in nearby restaurants which we enjoyed during our stay
Stayed 2 nights in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 17, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

Carl, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Jal City Haneda Tokyo Front reception on Mar 12, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very happy that we were able to meet your expectations. We will continue to strive to improve our services, and we hope that you will use our hotel when you visit the Haneda area. We look forward to serving you when you visit the Haneda area.

10/10 Excellent

Justin

Liked: Staff & service, property conditions & facilities
It was great. Helpful people and convenient to the airport. Clean room and comfortable bed.
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Mar 10, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very happy that we were able to meet your expectations. We will continue to strive to improve our services, and we hope that you will use our hotel when you visit the Haneda area. We look forward to serving you when you visit the Haneda area.

10/10 Excellent

Philip

Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 30, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo. Also, thank you very much for taking the time to write a review of our hotel. We will continue to strive to improve our services and hope that you will visit us when you are in the Haneda area.We sincerely look forward to your visit.

10/10 Excellent

Giselle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really friendly and helpful. Overall was a good place and was conveniently by many restaurants. Great places to stay and the breakfast is good
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Frontdesk on Mar 5, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

8/10 Good

robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is definitely a basic hotel. The rooms are very small and the bathroom is very simple although I would stay here again due to the proximity of the airport. The front desk was definitely a little different. We got there 45 minutes before check-in time and made us wait to check in when there was about 30 people checking in it look like a group was checking in at the same time it would’ve been very easy just to check us in earlier. It was not that big of a deal. The shuttle was super perfect. They have carts to take you to the bus, the bus driver loads your luggage and unload your luggage at the airport at your designated terminal. For this reason, this is a good hotel. Breakfast was definitely basic.
Stayed 1 night in Mar 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Mar 2, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We will continue to strive to improve our services and hope that you will use our hotel when you visit Haneda Airport.We look forward to welcoming you to our hotel.

10/10 Excellent

lea

Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 24, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very happy that we were able to meet your expectations. We will continue to strive to improve our services, and we hope that you will use our hotel when you visit the Haneda area. We look forward to serving you when you visit the Haneda area.

10/10 Excellent

Tim

Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Mar 24, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very happy that we were able to meet your expectations. We will continue to strive to improve our services, and we hope that you will use our hotel when you visit the Haneda area. We look forward to serving you when you visit the Haneda area.

10/10 Excellent

erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and were able to leave our luggage at the front desk just before and after check in so we could explore the area and Tokyo. There is also a free airport shuttle that was very convenient because we were travelling with skis. The airport is 2km away which eas also very nice, but we didnt hear the planes hardly at all. Good soundproofing. The rooms were lovely, clean, and had everything you needed to freshen up before or after a long flight. I would stay again.
Stayed 1 night in Feb 2024
Response from Front Reception on Mar 1, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.We appreciate your cooperation in posting a review and an evaluation to us.We will continue our effort to provide the best service for our guests.We look forward to welcoming you next time.Thank you so much.Front Reception

6/10 Okay

Kafai

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel JAL City Haneda Tokyo Front Reception on Feb 28, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo.Thank you very much for your kind review and we will make every effort to improve our services for your continued satisfaction.We will continue to make efforts to improve our services to ensure your satisfaction, and we hope you will stay with us again when you visit Haneda.

10/10 Excellent

Watchareephon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Feb 24, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely,Front reception

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have so many good things to say about this hotel! The hotel was super clean and comfortable, staff was super helpful and efficient, there were many options for food and drinks around the area, and the breakfast and the shuttle bus services were what we liked the most. The train station is within 5 minutes walk. I would highly recommend it.
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Feb 24, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely,Front reception

6/10 Okay

Douglas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff in the restaurant and at the front desk were lovely.
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Feb 23, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you back to our hotel again.

6/10 Okay

Jarret

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Feb 21, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for overnight coming and going through Haneda airport.
Stayed 1 night in Feb 2024
Response from Hotel JAL City Haneda Tokyo Front Desk on Feb 15, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Ryton

Liked: Cleanliness, staff & service, property conditions & facilities
i stayed at jal hotel for 1 day and it was awesome and people are really nice and free transportation
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo Frontdesk on Jan 30, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

8/10 Good

Ushnish

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near Haneda and within walking distance to JR station to take to city center.
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo Frontdesk on Jan 30, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

8/10 Good

Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Digital check in was excellent, amenities in general were great. Only problem we had was the bed was extremely hard, as were the pillows. Other than that, it was great
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo Frontdesk on Jan 30, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are helpgul
Stayed 3 nights in Jan 2024
Response from Hotel JAL City Haneda Tokyo Frontdesk on Jan 30, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo Frontdesk on Jan 30, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel.We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Allie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel and close to the station
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo Frontdesk on Jan 30, 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again.

10/10 Excellent

Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a long layover and stayed here for a night. It was a very nice, quiet, and clean room. The check-in and out were quick and easy. The staff was very friendly and helpful. I enjoyed my stay. I will return if I go to Japan in the future. I highly recommend Hotel JAL City Haneda Tokyo.
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo Frontdesk on Jan 23, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

NOEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, dining options, convenient shuttle from airport and back, ease of check-in process...
Stayed 1 night in Jan 2024
Response from Hotel JAL City Haneda Tokyo Frontdesk on Jan 23, 2024
Thank you for staying at Hotel JAL City Haneda Tokyo.And we appreciate for giving us your precious feedback.All our staff are taking customers’ satisfaction and safety into the consideration any time.Hope you will visit and stay our hotel again.Thank you again for staying with us.Sincerely, Front reception

10/10 Excellent

MASAFUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ホテルJALシティ羽田 東京 フロント on Jan 23, 2024
この度はホテルJALシティ羽田 東京をご利用いただき誠にありがとうございます。当ホテルでのご滞在はいかがお過ごしいただけましたでしょうか。貴重なお時間を頂戴し、ご評価いただき重ねて感謝申し上げます。今後より良いサービスを追求し、選ばれるホテルとなれるようスタッフ一同努めて参ります。また機会がございましたら是非当ホテルをご利用くださいませ。 心よりお待ち申し上げております。ご投稿ありがとうございました。 ホテルJALシティ羽田 東京フロントスタッフ