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Reviews of Altiplanico Rapa Nui

3.5 out of 5
Altiplanico Rapa Nui
Hinere Area, Easter Island, Hanga Roa, Easter Island

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 59 reviews" "
Rating 8 - Good. 29 out of 59 reviews" "
Rating 6 - Okay. 11 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting. Eco freindly. Great staff
Stayed 8 nights in Dec 2023
Response from Reservation Department on Jan 9, 2024
Iorana dear GuestThank you for stayed with us, we were very happy to have you in our homeWe hope to see you next timeMauru-uru

2/10 Terrible

Samuel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Equipo Altiplanico Rapa Nui on Feb 19, 2024
Iorana Samuel, Muchas gracias por hospedarse con nosotros, los esperamos una proxima oportunidad

6/10 Okay

Kwok Fu

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Altiplanco is a few kilometres from town, but walkable, taxis or hire cars are an easy option. We spent 4 days on the island and had no issues with the accommodation. The hotel is clean, with well cared for grounds and has an attentive staff. There are many poor reviews for this hotel online - which I believe to be unfair and incorrect. Expect internet access to be limited due to the isolation of the island.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t, just don’t Sadly a complete fail! This claims to be a luxury eco lodge but sadly is more of a broken cheapo hostel. After a few weeks touring Chile and expending a lot of energy visiting various great places in Chile, we decided to splash out on a nice place to stay in Easter Island, tacking on a few extra days to recharge our batteries. Sadly this place is completely the wrong place to do this. The hotel is very tired and worn. Our room had missing paint, large gouges out of the walls and what looked like patches of damp. The toilet seat was broken and didn’t fit the bowl. The typical hotel washing line was present but broken, with someone splicing in an extra piece of red cord, although that too was broken. The French windows rattled in the frame when the wind blew (which it often does on an Island a couple of thousand from anywhere), so don’t count on any sleep. The windows have no screens and indeed part of the shower is open to the elements so any hope of staying mosquito free is but a faint hope. A bit of a disappointment in an expensive hotel in an area known for Denge Fever. The gardens are left largely wild, which I rather liked, it is a rather casual style. The hotel is perhaps a kilometre from the ocean, so you will not hear any lapping waves. Food at the Altiplanico is supposed to be good although we had a very mixed experience. One good meal, one complete fail (asked for an ingredient to be left out and they totally ignored this). A repla
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better options on Easter Island
Maybe it's unfair to give it a 4 star review, but I can't really give it 5. The property is fine, a little in need of paint and an update, but that may just be symptomatic of the island in general since everything needs to be imported. When our guide picked us up, he told me it was one of the nicer properties on the island. There is no air conditioning, but I think that is common. Some have said that the property is a little out of the center of town, which it is, but I liked that. It was a lovely walk down the coast passing Moais along the way, about 15 minutes. Some at the front desk speak better English than others, but my husband speaks Spanish so it was not a problem. The hotel tries to please. My room was missing a blowdryer, and when we told them, they immediately went and bought one for the room.
Stayed 2 nights in Nov 2019

10/10 Excellent

JoseOswaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and well maintained. But the real value is the staff. Wonderful people. All of them. Thank you for making our stay unforgettable.
Stayed 4 nights in Nov 2019

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is on Rapa Nui. By default it's unique. Beautiful property, beautiful accents in the public and private spaces. Fabulous staff
Stayed 3 nights in Jul 2019
Response from Altiplanico Isla de Pascua on Aug 6, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

EIP, Michigan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to some Moai sights and walking distance to several restaurants, beach view room/cabana, Car rental available in hotel, close to airport, free breakfast
Stayed 3 nights in Mar 2019
Response from Altiplanico Isla de Pascua on Apr 11, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, nice location, sunsets awesome. Cheap taxi to town or walk along shore for 20 minutes or so to restaurants. Very expensive for eating at the property. Limited wifi.
Stayed 7 nights in Mar 2019
Response from Altiplanico Isla de Pascua on Apr 11, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations. The restaurant was especially goid
Stayed 2 nights in Feb 2019
Response from Altiplanico Isla de Pascua on Apr 11, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great facilities, unfortunately the power went off due to an accident in the morning
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019

6/10 Okay

liang

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019

8/10 Good

jerald

Liked: Cleanliness, staff & service
Satisfactory but maybe other hotels are better
Room had no cross ventilation so hot. Food okay but better in town.
Stayed 3 nights in Dec 2018
Response from Altiplanico Isla de Pascua on Dec 21, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located in a nice, quiet neighborhood--not too far from town, but can be a challenging walk. Rooms are very nice, including the common areas. However, the restaurant menu options can be improved, especially the pricing of food.
Stayed 3 nights in Oct 2018
Response from Altiplanico Isla de Pascua on Nov 6, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Rapa Nui
Great hotel apart from Internet not working well and shower temperature cold but both not their fault but due to being in middle of Pacific Ocean
Stayed 3 nights in Oct 2018
Response from Altiplanico Isla de Pascua on Nov 6, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Anne

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Definitely not worth $300/night!
I rarely leave reviews but I feel it is important for guests to know what to expect at this hotel. Upon arrival we received a notice regarding possible interruptions in electricity, water pressure, WiFi signal and the occasional appearance of insects since this is a tropical island after all. With this in mind, I did not mind when a beetle the size of an almond crawled up my leg and a flying roach the size of my thumb was trapped in the bathroom. What bothered me was the mound of ants outside my shower door which wasn’t cleared away after fumigation when we checked in. It suggests no one bothered to check the room before we entered. We also did not have hot water for 2 days and on the third day, I informed the receptionist. I was rudely informed our room probably ran out of gas. Apparently it is also the responsibility of the guests to notify and monitor the gas tanks of their rooms. Lastly, we asked the receptionist if a hike to a specific mountain was possible and was told yes. We not only learned that it was near impossible and DANGEROUS as you would likely end up stranded. Sub-par service and uninformed staff downgrades this otherwise decent hotel.
Response from Altiplanico Isla de Pascua on Jul 20, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil private units with a great view!
This resort is about 25 minutes walking distance to the main area of the town...but it is a great walk- taking you along the shoreline! The individual 'huts' are free from phone and tv. Like most of the island internet service is slow- and can only be connected in the lobby area- which has plenty of comfy seating and great view! The pool is small- but I was the only one in it- it too has a great view of the ocean. Great for having a drink and relaxing after the hiking you will want to do to see the island! The breakfast options were varied and very good. The staff is very helpful and friendly! Especially Barbara at the front desk!!! The restaurant has great food and a bar if you just want to relax on the grounds! Get ready to sleep on a lower platform bed- comfy but lower than traditional bed heights. The place was very clean although they do need to have some touch up painting done in room 4. Island weather has to be a difficulty in keeping things painted and keeping insects out! My room was insect free.
Stayed 2 nights in Feb 2018
Response from Altiplanico Isla de Pascua on Feb 22, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ev, Houston

Liked: Staff & service, property conditions & facilities, room comfort
The hotel is located away from town so it is like being in a country setting. It is quiet and horses roam freely. Excellent view of sunsets. The photo of the hotel shows nice concrete (paved) patios. Maybe the ones on the top of the hill are paved, but the lower eleven patio chairs sit on unmowed grass. The food is incredibly delicious with huge portions. I ate the starter portion as lunch and the main course was enough for dinner without the starter and dessert.
Stayed 3 nights in Jan 2018
Response from Altiplanico Isla de Pascua on Jan 23, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eugene, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, magnificent ocean view
Comfortable separate lodges in beautiful surroundings. The staff is very friendly, efficient and helpful. The conditions are as good as they can possibly be on Easter Island. The relative remoteness (about 2.5 km from the centre of Hanga Roa) for some may be a minus, but for some it may be a plus. For me the ideal means of transportation around the island proved out to be the bicycle, but one can also rent a scooter or a car (the latter is not cheap). The buffet breakfast is very good. There is also a restaurant and a bar at the hotel - I would rather call it a resort. Recommended!
Stayed 6 nights in Nov 2017
Response from Altiplanico Isla de Pascua on Dec 13, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Harold, London

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but not spectacular
We arrived at the hotel, expecting a room with a “panoramic ocean view” only to find our cabin had a view of a tree. We did some judicious pruning of the tree ourselves, and lo and behold, created a lovely sea view. Staff had a bit of attitude - from check in to food service. WiFi is basically non existent, and hotel should just say it doesn’t exist, rather than getting expectations up. Breakfast is fine, but dinner is very expensive and not worth the money.
Stayed 2 nights in Nov 2017
Response from Altiplanico Isla de Pascua on Dec 6, 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place in a beautiful setting
Fantastic four night stay at this charming place with stunning views over the Pacific. Staff were helpful & very welcoming. My only comment would be the slow speed of dinner service although this appears to be cultural for the island!
Stayed 4 nights in Sep 2017
Response from Altiplanico Isla de Pascua on Dec 6, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
About a mile walk from town. However the walk is beach front and through Moais. A very fun walk. The hotel rooms are individual bungalows with views of the ocean. Some rooms have a little patio with chairs and a great view. The gardens are beautifully kept.
Stayed 3 nights in Oct 2017
Response from Altiplanico Isla de Pascua on Dec 6, 2017
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Josh, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good = Dinning to expensive
Hotel was great and the staff was excellent The dinning room was great for breakfast. Many items on the menu were not available. It appears the chef cooks when she wants. Prices were too high for the food. Desert was $15.00 US for a small cake and icecream. Never got to try pizza = Cher did want to make it when we asked. Soup - 20 - 30 US dollar per bowl = Salads are also $ 20 - $30 each Eat in town = Good prices and ore to est,
Stayed 5 nights in Aug 2017
Response from reservas on Aug 23, 2017
Muchas gracias por sus comentarios. Siempre nos son de ayuda para ir en mejora de nuestros servicios.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
It could be really good with a bit of work.
Great location away from town - just 20 minutes walking along the coast dotted with moai but this is a minimalist hotel. The bathrooms have sort of an outdoor shower which is nice but there's issues with toilet paper and we found cockroaches every morning. The beds are low, very low and there's no flyscreens or air conditioning, just fans. Fortunately there didn't seem to be any mosquitos but they do have mosquito nets over the bed. No TVs and the internet is free but you have to go to reception and it doesn't work so not sure it's really free if it doesn't work. The restaurant has great food but limited range and very pricey. The view is great and the staff are friendly.

8/10 Good

VancouverVal, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel on Easter Island
Easter Island is a wonderfully rustic magically place that remains so because big corporations and hotel/restaurant chains have not ruined. The people make the experience, with their desire to ensure you enjoy your stay. The Altiplanico is set on a beautiful slope of land facing west giving the visitor a full glorious view of the sunset each night with a Moai statue standing at the water's edge. The rooms are basic but private and comfortable. A large shower with plenty of hot water and a skylight to let the sun or stars in. The restaurant provides a delicious buffet breakfast in the morning. The restaurant also is open for lunch and dinner. The food is tasty, fresh and well portioned. This hotel is well run by a group of women, that are organized and willing to assist guests in any way they can.
New Year's Eve sunset
horses grazing along road
My hut #11
Moai on way into town

10/10 Excellent

Irene, Manchestet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel with lovely staff
Beautiful hotel & location with lovely helpful staff. Wonderful restaurant for both breakfast & dinner (I didn't have lunch).

8/10 Good

globtrottole, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel out of town quiet and very nice locatio
Sorry to stay only two days in this beautiful island and very nice hotel. Beautiful rooms and patio, garden, and friendly staff

8/10 Good

Nigel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for exploring Easter Island
Very happy with the hotel - staff could not be more helpful. Very nice breakfast buffet with several unusual enjoyable additions - coffee not the greatest. I had been worried it would be too far out of Hanga Roa but it was fine. We hired bikes one day (and they picked us up to go to choose our bikes) and hired a car the next day (and they delivered the car to, and picked it up from, the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation and breathtaking photography.
Excellent out of town location. Great staff and breakfast menu. Easy parking.

8/10 Good

Glen, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altiplanico Isla de Pascua
I was looking for a very quiet location away from city lights and this location met my expectations. The night sky was very dark and I can't recall ever hearing the sound of cars passing by.

6/10 Okay

Verified traveler

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
far away, all cement, rooms disappointing, no wifi
bad experience all in all....for 300 usd a night in low season, this hotel is DUMP

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from Altiplanico Isla de Pascua on May 13, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Daniela

Liked: Cleanliness
Ni bien ni mal
Súper neutral mi estadía. No puedo decir que estuvo mala, ni buena tampoco... pareja. Muy calurosa la pieza y sin mosquitero. Así que o; te morías de calor o te picaban los mosquitos.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Increíble isla, hotel medio
La infraestructura no es buena Muy alejado del centro Sin servicio como shuttle, WiFi no funcionaba. Restaurant pésimo y caro, peor la atención de este, lo mismo para el Desayuno, muy sucio y desordenado. El personal muy amable.
Stayed 3 nights in Dec 2018

8/10 Good

SHENHSIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
島上很有水準的飯店
周邊環境優美，有景觀漂亮的游泳池，房間空間很大而且有漂亮的窗景。可惜房間沒有WiFi，只能到大廳使用，另外飯店也沒有至機場的shuttle，必須直接搭乘計程車。飯店的員工很不錯，很樂意幫忙，整體而言算是復活節島前幾名的好飯店了！
Stayed 2 nights in Dec 2018
Response from Altiplanico Isla de Pascua on Dec 21, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jorge

Buena experiencia
Muy buena experiencia y la atención fue muy buena
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
péssimo
Quarto com paredes sujas , formigas, lençois sujos, atendimento mal educado
Stayed 2 nights in Jan 2018
Response from Altiplanico Isla de Pascua on Feb 8, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

George

Liked: Staff & service
Disliked: Room comfort
38% Sales Tax, don´t go!!!!!
The rooms don´t have air conditioning nor TVs. I was charged an additional 38% for sales tax, although Easter Island does not pay taxes to Chile.
Stayed 3 nights in Dec 2017
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Claudio Hernan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con una mala administración
Servicio pésimo y todo se lo quieren cobrar al cliente incluso el lavado de toallas. Mobr¿iliario muy viejo. Lastima de las vistas
Stayed 4 nights in Nov 2017
Thanks for staying with us. We appreciate your feedback.

8/10 Good

B, Schweiz

Liked: Cleanliness, staff & service
Liebenswertes Hotel mit Meerblick
Ein hervorragendes Team - hervorzuheben vor allem Virginia - hat stets darauf geachtet, dass man sich wohl fuehlt
Stayed 4 nights in Oct 2017
Response from Altiplanico Isla de Pascua on Dec 6, 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar magnifico
El lugar es muy lindo, la vista previlegiada, el atardecer se disfruta en l teraza
Stayed 6 nights in Sep 2017

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sencillo pero cuidado
Buena estancia para visitar la isla, nos gustó el ambiente familiar del hotel, es sencillo pero cómodo.
Stayed 3 nights in Jul 2017
Response from reservas on Aug 23, 2017
Muchas gracias por sus comentarios. Siempre nos son de ayuda para ir en mejora de nuestros servicios.

6/10 Okay

Luiz, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel confortável e com bom atendimento.
O Altiplanico oferece boas instalações e boa localização em Hanga Roa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort