Ratings based on 402 Verified Reviews

3.7 out of 5
79% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great value for money

Posted Jul 23, 2017 on Hotels
This Hotel location is great for visitors to Hangzhou. Located very near to West Lake with great foods available in the close vicinity. Hotel rooms slightly old. Although recently re-furbished, we have cranky chairs and an old bed. While towels are new, the bed linens are old.Breakfast is great too with enough choices. Room wifi is slow and can be improved. Great value for money.
Comment from Hotel Management
Jul 27, 2017
Dear guest,thank you very much for choosing Huachen International Hotel,your comments are very important to us,we will try our best to improve the guest room,looking forward the next time you visit here again.
3 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Is a very convenient location

Posted Jul 4, 2017
A bit disappointed with the room. Didn't expect it to be so small that is at the corridor. Anyway, the location is very ideal near to the lakeside and shopping malls.
Comment from Hotel Management
Jul 8, 2017 by Elaine, Hotel Management
Dear guest, Thank you for choosing Huachen International Hotel,and your comments ,we will continue to improve our service,looking forward the next time you visit here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vietnam

Nice hotel

Posted Jul 2, 2017
Good service, good staff and convenient place to visit West Lake
Comment from Hotel Management
Jul 2, 2017 by Elaine, Hotel Management
Dear guset, Thank you for your choosing Huachen International Hotel,we will do our best to continue to provide you a better service,looking forward the next time you visit again!
4 out of 5
by Lawrence

Better room amenties to justify the room rate.

Posted May 30, 2017 on Hotels
The Family room is okay and slightly better. The hotel amenities is still the same as any standard room which is disappointing. I would stay in the Business floor room for my next visit. As usual the breakfast and service is very good and fully recommend a must included to room rate. The overall front reception and front office staffs are good. I wish the lobby café can be better service. The hotel management should take control and have the hotel Lobby café management return to hotel management instead privately leased. I would return next year in late February / early March.
Comment from Hotel Management
Jun 1, 2017
Dear guest, Thank you for your choosing Huachen International Hotel.Thanks a lot about your suggestion,we'll continue to strengthen the management of the lobby cafe,and we will do our best to continue to provide you with better service,see you next year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in Hangzhou city

Posted May 25, 2017
Convenient location within walking distance to the westlake and shopping malls. Close to airport bus stop making transfers between airport and hotel very convenient.
Comment from Hotel Management
May 28, 2017 by Elaine, Hotel Management
Dear guset, Thank you for your choosing Huachen International Hotel.The hotel not only has a superior geographical location,but also pays more attention to service details. We will do our best to continue to provide you with better service,looking forward the next time you visit again.
4 out of 5
by Soi-Sang

Huachen, a convenient hotel to stay for a tourist

Posted May 23, 2017 on Hotels
The hotel is close to West Lakes, the room was clean and all the staff was very friendly and helpful. The breakfast had a wide spread of variety although the food was somewhat ordinary. Everything considered, it is a hotel worthwhile staying and certainly value for money.
Comment from Hotel Management
May 29, 2017
Dear guest, Thank you for your choosing Huachen International Hotel.The hotel not only has a superior geographical location,but also pays more attention to service details. We will do our best to continue to provide you with better service,looking forward the next time you visit again.
3 out of 5
by A verified traveler

Old hotel yet location is convenient

Posted May 14, 2017 on Hotels
Value for money, service is good. Just that the building is old. Would be good if the hotel could have renovation to stay competitive.
Comment from Hotel Management
May 28, 2017
Dear guest, Thank you for your choosing Huachen International Hotel.Your suggestions are very important to us,we'll continue to improve the facilities,and do our best to continue to provide you with better service,looking forward the next time you visit again.
4 out of 5
by A verified traveler

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017
Dear guset, Thank you for your choosing Huachen International Hotel,looking forward the next time you visit again!
1 out of 5
by steve

upsetting

Posted Apr 11, 2017 on Hotels
Our reservation was for a non smoking room. They put us in a smoking room. Their reason was that we checked in too late. There policy was first come first serve. Our train arrived late and was hard to find a taxi cab. We had booked the hotel four weeks in advanced and everything was paid for. We found a cigarette bud laying against the bathroom door. I was very upset about the whole ordeal.
Comment from Hotel Management
Apr 14, 2017
Dear guest, Thank you for choosing Huachen International Hotel,and I am so sorry that you don't have a happy experience here,we will try our best to solve the problem you've melt before.Looking forward the next time you visit again!
4 out of 5
by Yanson

Posted Mar 31, 2017 on Hotels
Rooms were small. But the ceiling was huge! For a Standard room. Quite disappointing for a $700 HKD hotel
Comment from Hotel Management
Apr 3, 2017
Dear guest, Thank you for choosing Huachen International Hotel.Due to the tourist season has come, the price is relatively high, suggest you can choose the off-season period huachen next time, can enjoy the different surprise.Sincerely look forward to your visit .