Ratings based on 111 Verified Reviews

3.5 out of 5
68% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Good price room with great location!

Posted Dec 12, 2016 on Hotels
Overall quite satisfactory for the price paid. The staff was friendly, helpful. They help the big group of us get taxis and provided luggage storage after checkout so that we could continue our visits till departure time. They also shared useful tips on good food nearby. The rooms were reasonable for the prices paid. The apartment location was great for visiting Westlake and surrounding attractions. Will recommend this Service Apartment to any visitor to Westlake.
3 out of 5
by A verified traveler

Not a Hotel! It is service apartments, some Privat

Posted Oct 20, 2016 on Hotels
Check-in is on the 7 th Floor of Block A. You cannot use the lift unless the Security Guard uses his key card. I arrived late at night and the Guard did not give you a welcome! SAD! The 15 minute walk to West lake is right where the Musical Fountain show is staged. 7 pm and 8 pm. Stay for both shows! There is a 24 hr. small provision shop on the ground floor. You can buy your essentials including water that is not given in your room. Room was nice but
3 out of 5
for Everyone
by A verified traveler

Posted Aug 8, 2016
Hard to communicate with English. The others are ok.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 29, 2016 on Hotels
4 out of 5
for Everyone
by A verified traveler from Petone NZ

Good price point hotel.

Posted May 17, 2016 on Wotif
Pros: Location.
Cons: Cutlery, plates.
Location: Good location.
Good place, great location and very reasonable price point. No plates or cooking utensils but eating out is so cheap who cares!
1 out of 5
by Dahmane from San Diego

disappointed. Not worthed. I woukd stay there agai

Posted Nov 30, 2015 on Hotels
It was not good. The staff dies not speak english. The kitchenette had no ustensils, no dishes, nothing.
4 out of 5
by Phua from Singapore

Posted Nov 1, 2015 on Hotels
Hotel room at high floor (above 20) with good city view and away from busy & noisy main road. Price is reasonable on weekday. Location is convenient and Wishan night market street is just in front of the hotel.
3 out of 5
by chin cherng from malaysia

fair enough, good location but the hotel a bit old

Posted Sep 30, 2015 on Hotels
the reception located on the 7th floor, we stayed in the family apartment. the staff hardly can speak english so it would be challenging for english-speaking guest, they are friendly enough if you could understand mandarin. it was a raining day and the staff helped to ordered for taxi cause it is not a hotel taxi would normally come in as they don't have a proper concierge on the ground floor. the room is fair, bathroom is clean enough, water heater was functioning and there are light warmer inside, but the beds are old.
3 out of 5
by K Tracy from Malaysia

Value for money and good location

Posted Sep 24, 2015 on Hotels
The location of the apartment is quite central and near to the lake and shopping areas which makes it convenient. Overall we enjoyed our two days stay and would recommend this apartment to anyone who needs a cheap, clean and comfortable place to stay near Westlake, Hangzhou. It would be more enjoyable if they have non-smoking rooms as the corridors to the rooms are smelled of cigarette smoke.
3 out of 5
by A verified traveler

Affordable in Hangzhou

Posted Apr 29, 2015 on Hotels
After the challenge of finding the Serviced Apartments' reception, which is on the 7th floor in building A (RHS lifts) and the lack of English with the reception staff, everything was smooth. The room was basic but comfortable with a kitchenette, bathroom with shower and washing machine! Very good value, and perfectly adequate.