Ratings based on 29 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다.

Posted Aug 16, 2016 on Hotels
반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다. 중국 갑부가 된 듯한 착각이 드는 곳입니다. 조식은 보통입니다. 종류가 많지 않습니다. 주변에 식당이 없으니 리조트 안에서 해결해야 됩니다. 직원들은 친절하고 전반적으로 럭셔리하며 만족스럽습니다. 정원이 너무 예쁩니다. 서호근처에서 택시타고가면 60위안 정도 나옵니다.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon. Warm regards.
5 out of 5
by A verified traveler

A special kind of resort

Posted Jul 28, 2016
Pros: Management and staff are very efficient and helpful
Location: The boat ride in wetland
Very relaxing and enjoyable especially those who enjoy isolation from busy city life.
Comment from Hotel Management
Aug 1, 2016 by Judy , Hotel Management
Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment,the boat in wetland and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon. Warm regards.
4 out of 5
by Chung-Jong from 台北

景美、房子高、設計風格佳,餐飲不錯

Posted Jul 18, 2016 on Hotels
整體設計令人舒適,庭園景觀與西溪濕地自然結合,餐廳提供的餐飲性價比合理,口味不錯。但是位處濕地,蚊蟲孳生,服務員也沒有在入住時提醒房內有蚊蟲液,以致半夜被蚊子叮咬,臉部,腳上全是蚊子叮的紅斑,留下遺憾!
Comment from Hotel Management
Jul 22, 2016 by Michelle, Hotel Management
尊敬的宾客, 来自杭州西溪悦榕庄的诚挚问候!非常荣幸得知您在悦榕庄度过了一个放松身心的假期。西溪悦榕庄满溢的江南水乡风情。一座优雅园林座落在湿地间,粉墙乌瓦掩映在蓊郁中。很抱歉由于酒店临近西溪湿地自然景区,湿地的物种繁多亦给酒店带来了不小的蚊虫困扰,酒店一直致力于蚊虫查杀工作并会努力做到更好,同时客房备有灭蚊灯,防蚊喷液,再次向给您带来的不便表示歉意。期待您的再次下榻!
5 out of 5
by Wan Jhen from CA, USA

Posted Jul 3, 2016 on Hotels
Very nice hotel. The SPA is great!
Comment from Hotel Management
Jul 22, 2016 by Michelle, Hotel Management
Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and our SPA to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon.
4 out of 5
by Hsin-Yu from 台灣

詩情畫意

Posted May 29, 2016 on Hotels
環境非常清幽的渡假酒店,客房相當寬敞,但跟三亞悅榕庄比起來還是算小,很喜歡露台空間,不怕蚊蟲的話是可以發懶一下午的,但整體設計應該可以再古色古香一點。官網上寫提供酒精以外的免費迷你吧,但實際上被告知都是要付費的,資訊應該要改一下 早餐樣式不算太多,但中式餐點大致上是好吃的,西式的就不太行 服務還算熱情親切,但退房那天明明有被允許延遲退房了,門卡卻刷不過,還得大老遠走回前台重新設定,第一次遇到這樣的情形,覺得不是太貼心 泳池開放的時間也太晚,終於有空游的時候卻還在清理,建議早點開放吧,10:00-22:00之間人都在外頭玩呢,可惜了沒辦法好好享受設施 另外酒店位置太偏,在市中心打車常常被拒絕,千萬別太晚回飯店
4 out of 5
by hyun jeong

Posted Apr 1, 2016 on Hotels
Comment from Hotel Management
Apr 9, 2016 by Michelle, Hotel Management
Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found overall to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon. Warm regards.
5 out of 5
by Cho wing

This traveler left a rating score only Posted Feb 2, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 31, 2016 on Hotels
5 out of 5
by A verified traveler

It's wonderful!!!

Posted Jan 11, 2016 on Hotels
It's wonderful.남편의 생일을 항주 반얀트리에서 맞았다. 직원들의 서비스태도에 감동받았고, 항주라는 곳을 잊지 못하게 되었다. 반얀트리는 그야말로 작은 항주이다. 호텔 객실상태, 서비스 모두가 너무나 훌륭했으며, 자연그대로 노출되어있는 정원은 보는 것 자체만으로도 힐링이 되었다. 내년에는 아이와 부모님과 다시 찾을 생각이다. Lucy, 真谢谢你!!!
4 out of 5
by A verified traveler

Hotel in beautiful natural setting

Posted Nov 16, 2015 on Hotels
The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.
Comment from Hotel Management
Nov 27, 2015 by Michelle, Hotel Management
Dear Guest, Thank you for your sharing your comments on your recent visit. At the outset we wish to apologize that we have not provided you with the experience we should have. This is very disappointing for us as well. With regards to cleanliness dropping to a scary level, there is absolutely no excuse from our side and we have since ensured that the levels will be back up to Banyan Tree standards as soon as possible. We are sincerely looking forward to welcome you back anytime and let you experience a wonderful overall stay