The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.
Comment from Hotel Management
Nov 27, 2015 by Michelle, Hotel Management
Thank you for your sharing your comments on your recent visit. At the outset we wish to apologize that we have not provided you with the experience we should have. This is very disappointing for us as well.
With regards to cleanliness dropping to a scary level, there is absolutely no excuse from our side and we have since ensured that the levels will be back up to Banyan Tree standards as soon as possible.
We are sincerely looking forward to welcome you back anytime and let you experience a wonderful overall stay