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Reviews of Hangzhou Meiyuan Hotel

4 out of 5
Hangzhou Meiyuan Hotel
No 511 Moganshan Road, Hangzhou, Zhejiang

Reviews

8.2

Very Good

Rating 10 - Excellent. 24 out of 80 reviews" "
Rating 8 - Good. 40 out of 80 reviews" "
Rating 6 - Okay. 13 out of 80 reviews" "
Rating 4 - Poor. 3 out of 80 reviews" "
Rating 2 - Terrible. 0 out of 80 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

KISHOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST PLACE TO STAY AT HANGZHOU
mind blowing stay
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A good value stay overall
Checked in past the midnight due to my late flight. Front desk spent some extra time being confused by my documents but situation was quickly resolved. No big deal given that all of them were interns. Room was clean and on the top floor with lounge access to fruits and some fancy delicacies. The included breakfast had excellent choices though the table cleanliness can be improved. In-room safe has atypical locking and unlocking design so be patient with that. Front desk was friendly and helpful in accommodating late checkout, getting taxi, and providing general directions. The only complaint is that the room AC didn't have any cooling effect when set to cool. Given the humidity, it was a bit uncomfortable sleeping. Learned in the next morning that the building AC is typically turned off at some point in the night for the season to conserve energy which I understand. Overall it was a good value stay for services received.
Stayed 1 night in Apr 2019

10/10 Excellent

EdT., Alvin, Tx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. The people were nice. I would definitely stay there again.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel is old but clean and staffs are helpful.
Stayed 3 nights in Oct 2018

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Yingbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
The concierge was simply amazing. Help us getting around and prepare for our bus trip to Huangshan the next day.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience
The hotel looks and feels good as a whole. The breakfast offers a wide variety of dishes. However, it seems like there are not much activities to do at night.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
English speaking visitors will have difficulties
Eric at the front desk was just perfect.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Nice hotel
The executive room is really good.
Stayed 2 nights in Jun 2017

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay
Far from the lake

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth to stay
comfort and near the famous WestLake

8/10 Good

Fernando Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience with just a couple of issues
Our stay at the hotel was positive, the area was central and well serviced by public transport. The buffet breakfast was the hallmark, good variety of options with plenty to choose from. The staff was polite, the facility it is mostly designed for locals even the TV remote control has Chinese character. Among not the most positive, upon our arrival there was a long delay to check in due to only one person attending at the front desk, it took 25 minutes. The other let down was the non operative air conditioning, we were told Management set up the programming for late April although the heat started earlier in the month, the hotel compensated this by providing free refreshments then gave my son a bag with few toys. Overall positive with few inconvenients.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rafael, Dominican Republic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for business
Very comfortable and close to many places of interest

8/10 Good

Melvin, Singapore

Liked: Cleanliness, staff & service
Overall a good stay but rooms were hot
The hotel was slightly far from town and quite far from the nearest subway station. The hotel rooms were clean and the executive room allows us to have a snack on the executive floor once a day which was quite good. However, the food is not replenished if you go late at night which is a disappointment. Buffet breakfast was decent with a selection of both western and chinese selections. Overall, it was a happy stay. But when I was there in July in summer, the hotel still uses central air-conditioning in the rooms. We were unable to lower the temperature in the room which made the rooms really hot at night which makes it difficult to sleep. But other than that, the hotel was good. It would be great if the hotel allows guests to control the temperature in their own room.

8/10 Good

svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business overnight with good breakfast
Hotel is very nice and does well for an overnight guest with a need for internet and good breakfast. More English TV chanels is needed.

8/10 Good

Michael, New Zealand

Liked: Cleanliness, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Sufficient; Cleanliness: Pleasant; The staff tried their best to make my stay comfortable

10/10 Excellent

Michael, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Courteous; Cleanliness: Lovely;

6/10 Okay

Anonymous, US

Disliked: Staff & service
Very average
The location wasn't great. No easy public transportation around. Service was not great overall: I tried to book a tour through the hotel to go to Thousand Island lake. I was supposed to get picked-up at 7AM and return around 3PM (per the hotel instructions). The tour guide came at 5:30AM asking me why I wasn't ready. I did not even have time to have breakfast that I had paid for with the room. And the tour ended at 6:30PM: I barely had enough time to catch my evening train back to Shanghai. While the hotel staff tried to be nice when I booked the tour, the organization was really poor (and I am not even sure that they realize it...)... I would not recommend this hotel overall...

10/10 Excellent

Traveller, Seattle, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and well maintained
Comparing with other Best Western Hotel I stayed in China this one is superb. Although the hotel is old but very well maintained and provides all the great services as other four stars hotels. The location is a very long walk to West Lake but close to freeway.

8/10 Good

Jonas, Beijing

Liked: Cleanliness, staff & service, room comfort
Its a ok hotel
Not the best location but good service and ok breakfast for being in China.

10/10 Excellent

JZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Mei Yuan Hanzhou
This hotel tarnished our previously held high regard for Best Western Hotels because of the snotty attitude of the doorman. The hotel facilities and breakfast were awesome. But the doorman and bellman services were the poorest that we have ever experienced. There wasn't any doorman or bellman when we arrived. There wasn't any luggage cart there. When we left, although there was a taxi desk outside of the hotel, there wasn't any taxi waiting or any doorman present. However, there was a doorman-looking guy standing far away from the desk and was having a personal conversation with the other hotel staff. So we approached them to look for the service to call the taxi. One guy confirmed that he was a doorman but didn't help us with our request. Instead he and the other hotel staff made sneering comments and gestures about our request for an SUV type of taxi and our destination. We had to carry our luggages to the street to hail a taxi ourselves. We believe that this behavior is unacceptable and totally inappropriate from a staff member of a Best Western Hotel. Additionally, I would like to mention that I attempted to contact the hotel's english line to complain shortly afterwards but the call was put directly to the voicemail so I couldn't talk to anyone directly.

8/10 Good

c, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
We only stayed here for a short time, but the hotel was pretty good. The room was clean and comfortable. The beds were quite hard, but breakfast was very good. The hotel isn't really near anything.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Far from West Lake - ok service
I recently stayed 4 days at this "4-star" hotel. Fair Warning: The map provided by hotels.com at the time I booked the hotel was inaccurate, and showed the location directly on West Lake. It is almost 2 miles away from here, with few restaurants or shopping in the vicinity, and getting anywhere near the tourist destinations is a huge hassle. Overall, the hotel was OK. While the outside of the hotel, the lobby, and the restaurant are all very nice, the rooms are far from what you would expect of a 4-star hotel in the US. The beds are quite hard, and the decor is somewhat outdated, but the room itself was very clean. The staff did their best to accommodate me during the stay. The first room they provided me with was next to construction, and rather noisy. I only had to ask once, and the staff was very helpful in helping me choose a quiet room. Overall, I would recommend for business travel but not tourists.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Anonymous

Disliked: Cleanliness
Far away from any point of interests
The bathroom was not clean. The quality of Buffet dinner was bed.

8/10 Good

New Weekenders

Liked: Cleanliness, staff & service, room comfort
Great place and treatment from employees
The hotel provided everything necessary for my stay in Hangzhou. A great breakfast buffet. Wonderful treatment from the hotel employees. I would recommend this hotel to others for the following reasons. It was provided us with comfort at a really good price, it was very clean and the staff are very polite and helpful. You get free internet and a great Breakfast included in the price of the room.

4/10 Poor

Scott, Houston, Tx.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great breakfast but definitely not a 4 Star
My first "non smoking" room stunk of cigarettes, but after I complained, was changed propmtly to one that did not smell. The rooms are small and badly in need of updating.The staff is nice enough, but to rate this hotel as a 4 star is a real stretch.The breakfast buffet is excellent and made up for some of the other deficiencies

8/10 Good

javier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Gaelle

Liked: Property conditions & facilities, room comfort
check un lent (il est 23 h et on nous a dit que notre visa était expiré, alors que c’est faux...anglais nul donc difficile d’expliquer que non le visa n’est pas expiré...). Bref, le seul point positif est le petit dej. Sinon les chambres sentent beaucoup la cigarette aussi.
Stayed 2 nights in Sep 2019

10/10 Excellent

hong seok, 부산

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조식이 엄청나게 맛있었던 호텔
세상에 세상에 이렇게 맛있고 엄청난 조식은 처음이에요. 몇그릇을 먹었는지 몰라요. 면요리도 과일도 심지어 커피도 맛있엇습니다. 밥먹으러 또가고 싶을 정도입니다.
Stayed 1 night in Jun 2019

8/10 Good

Ruilin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入住的第一天下午空调不工作。
Stayed 1 night in May 2019

8/10 Good

Ruilin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
点赞
早餐很好
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
客室の清掃は問題なかったが、シャワーヘッドが古く汚かったので、シャワーヘッドさえ交換すれば気持ちよく宿泊できた。10年前に宿泊したときは大変良かった。
Stayed 2 nights in Apr 2019

8/10 Good

atsumi

Liked: Cleanliness, staff & service, room comfort
杭州の常宿
朝食はバリエーションも多く日本の方でも全く美味しく頂けると思います。コーヒーも美味しい。 フィットネスジムはお粗末、快適に使えないマシンが多くメンテナンスを是非お願いします。
Stayed 3 nights in Mar 2019
Response from sale on Mar 29, 2019
Thank you for your comments. We will improve our shortcomings as soon as possible and look forward to your next stay.

6/10 Okay

KUEI-I

Stayed 1 night in Aug 2018

6/10 Okay

Dvd

Estancia cómoda , baño viejo .
Hotel con habitación grande pero con baño muy viejo . Limpieza correcta y vistas muy depecionantes a la parte trasera del hotel. Desayuno decepcionante a nuestro gusto salvo el zumo.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
失而復得
往西湖景區駕車約18分鐘, 早餐豐富好吃 . 我退房後 , 才記起漏了太陽鏡在房內 , 隨即致電酒店,10分鐘後已有回復找到了 ,還幫忙用速遞公司寄回 , 很多謝他們 .
Stayed 1 night in Jun 2018
Response from 1 on Jul 20, 2018
衷心地感谢您一直以来对酒店的关注与支持，能够得到您的认可我们感到很高兴！

8/10 Good

Masato

悪くはないが
古いです

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適に過ごせます！
部屋は清潔で快適に過ごせます。またホテル内も静かで朝食の種類も多く不満は特にないかも。 ひとつだけ不満を言うとトイレにウオシュレットは欲しいかな。それなりの部屋代を払っているので。
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
設備は古いですが、とても快適なホテルです。
昨年につぎ2度目の宿泊になりました。 BEST WESTERNの系列の為、朝食は洋食メニューが充実しています。サラダもコーヒーも美味しいです。NHKも観れます。 フィットネスジムもあります。歴史があるので部屋や設備が古いのは感じます。価格から考えるととても快適です。
Stayed 2 nights in Jan 2018

8/10 Good

kenichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018