Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
80% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
for Couples
by Wing Nam

This traveler left a rating score only Posted Feb 25, 2015 on Hotels
1 out of 5
by area visitor from 東京


Posted Nov 18, 2013
汚い部屋 従業員やる気が無い 飯が不味い 出行が不便 の割と料金がベスト高いランキングに入っている
4 out of 5
for Everyone
by A verified traveler

Friendly, helpful staff, with limited English.

Posted Jun 15, 2012
The friendly Chinese-speaking staff tried very hard to make our stay at this hotel a good experience. Unfortunately they only had 1 English speaking employee on staff at the front desk during the day, and 1 at night, so every time we tried to communicate, that one person had to be called in to talk to us. Otherwise, their dinner buffet was exceptional, the room air conditioning worked well (important for the hot mid June days/nights), the location was good, and we received a free room upgrade when it became apparent that we had booked a room that was too small for 2 people. They booked train tickets for us through a local travel agency, reserved taxis when we needed them, provided free internet in the lobby, and provided a quiet room off the lobby for me to conduct my business meeting in during the morning. If you have the patience to work with the staff through English translations, I would definately recommend staying at this hotel.
3 out of 5
by A verified traveler from NYC, NY

Average Hotel

Posted Nov 7, 2008
Hotel is just what I would expect of a Best Western brand. It is in the middle of a residential neighborhood. I would say that it is not an ideal fit for tourists who are interested in Hangzhou for West Lake.Travel to West Lake by taxi takes about 20 minuites and costs about 15 yuan ($2) which is cheap. Problem is there nothing for tourists to do at night in the hotel area. Room was well proportioned and serviced well.Breakfast was a buffet of Asian and Western.It was not to my liking , but it was included. The hotel is located not far from Hangzhou Railway Station which is excellent for those who are travelling to or from Shanghai.
5 out of 5
by William from FL

Good place at good price

Posted Dec 19, 2007
The hotel was a good bargin and while not real close to West Lake, taxi fares are cheap and in a few minutes you are there. The staff is especially friendly and helpful. Good breakfast. Would stay there again.