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Nice hotel with a good ambience. Front office was efficient, polite. Room was well appointed and well organized. Food options at the hotel are good with numerous cuisines to choose from. Good variety.
Courtyard is a great hotel chain and when attached to JWNarriott that much better- perfect combination, great down town location next to the shopping mall and great hair dresser!
More suitable for long stay. Check in staff was ok. Given room was a bit musky. When we open the cabinet, lots of dust flew out suggesting disuse. Otherwise ok.
Other than the location which is a little bit far away from downtown and business district, I've nothing bad to say about this hotel. Top-notch facility. big and clean room, friendly staff, and reasonable price.
It is difficult to tell taxi driver the exact location of the hotel because there is a few hotels with similar name. around that area. The hotel is located in a safe area in the city.
Typical Hyatt hotel with stylish and modern public areas. The bedrooms are clean and well maintained although now ready for some modernisation. Staff are extremely helpful and nothing is too much trouble.
Room was spacious and nicely decorated. Staffs were very helpful and friendly. Good location just next to famous West Lake. Within walking distance to shopping centers and restaurant.
Huge, beautiful hotel with large rooms, great pool and gym. There is also a spa, an amazing bakery and several restaurants. It is very safe and the staff is quite helpful even when language is a barrier. The bakery has items you can pick up and the buffet restaurant is awesome. The Spanish restaurant ...
Not the very best in Hangzhou, but very nice. Outside area is difficult to get around due to subway construction. Not a lot of cafes/breakfast places nearby. Horrific, but typical for the area traffic near hotel, especially during rush hours. Hotel breakfast buffet is nice but expensive. Rooms are ...
I stayed here for 8 nights. The hotel staff were incredibly helpful and spoke english. The room was a nice size, not huge but also not small. Then hotel and room were updated, comfortable and clean. The third floor gym was small but had the equipment I needed. The pool looked nice but I didn't use ...
Hotel is very nice and does well for an overnight guest with a need for internet and good breakfast. More English TV chanels is needed.
I like to commend staff for their excellent service. Front desk (Lucy and Ms Chai) business center (Jasmine Sun) who helped us secure train tickets. Restaurant staff can improve. Some of them seemed preoccupied with their handphones. Does not live up to the standards of Sofitel. It’s plus is that ...
Wonderful quaint hotel. Only downside was our bathroom (mirror was slightly broken and water kept getting blocked no matter how many time we pulled the plug behind). Lovely staff and service. Would recommend
The hotel was a little jaded, but clean enough. To compensate for that, great location with a number of attractions within a 10-15 minute walk.
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