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It is difficult to tell taxi driver the exact location of the hotel because there is a few hotels with similar name. around that area. The hotel is located in a safe area in the city.
Huge, beautiful hotel with large rooms, great pool and gym. There is also a spa, an amazing bakery and several restaurants. It is very safe and the staff is quite helpful even when language is a barrier. The bakery has items you can pick up and the buffet restaurant is awesome. The Spanish restaurant ...
From arrival to departure the hotel staff was extremely attentive. Suggested club membership great value.!!,,,Enjoyed our stay
Not the very best in Hangzhou, but very nice. Outside area is difficult to get around due to subway construction. Not a lot of cafes/breakfast places nearby. Horrific, but typical for the area traffic near hotel, especially during rush hours. Hotel breakfast buffet is nice but expensive. Rooms are ...
Typical Hyatt hotel with stylish and modern public areas. The bedrooms are clean and well maintained although now ready for some modernisation. Staff are extremely helpful and nothing is too much trouble.
A bit disappointed with the room. Didn't expect it to be so small that is at the corridor. Anyway, the location is very ideal near to the lakeside and shopping malls.
The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff ...
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