Ratings based on 63 Verified Reviews

4.4 out of 5
100% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Sep 6, 2019
Comment from Hotel Management
Sep 10, 2019 by 预订部, Hotel Management
尊敬的宾客,非常感谢您的入住和点评,希望望湖给您留下了好的印象,能成为您来杭州度假旅游的首选之处。期待您的再次光临!
3 out of 5
by A verified traveler from LA

Posted Aug 21, 2019
The room is so small and not same as the pics. it's convenience to go to the XIHU.
Comment from Hotel Management
Aug 25, 2019 by 预订部, Hotel Management
Hello, thank you for your stay and comments! The hotel is only one step away from the beautiful West Lake. It is located in the center of the city and adjacent to the Lakeside Famous Street. Surrounding Metro and bus are all available, which brings convenience to your trip. The photos of the hotel are taken in real time. We look forward to seeing you again.
4 out of 5
by A verified traveler from Brisbane

Posted May 30, 2019
Great location, good buffet breakfast. Staff spoke very very limited english but that's cool, you expect that, they were always very happy to help. Perfect spot to stay to explore the West Lake.
Comment from Hotel Management
Jun 1, 2019 by 预订部, Hotel Management
Thank you very much for your stay and comments. I am glad to see that the lake has left a very good impression on you. I hope the hotel will be your first choice for your holiday travel to Hangzhou. I sincerely look forward to seeing you again!
4 out of 5
by A verified traveler

Posted Apr 28, 2019 on Hotels
Comment from Hotel Management
May 3, 2019 by 预订部, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler from Sydney Australia

Posted Apr 19, 2019
Really close to the Lake, welcoming and helpful staff. Our room was comfortable and quiet. Our friend took us to the hotel restaurant as he said they had some great traditional Chinese dishes, absolutely wonderful food so much flavour from the soup to desert 10 out of 10. Would return here again. Coffee shop within in the hotel and makes great coffee.
Comment from Hotel Management
May 3, 2019 by 预订部, Hotel Management
Thank you very much for your stay and comments. I am glad to see that the lake has left a very good impression on you. I hope the hotel will be your first choice for your holiday travel to Hangzhou. I sincerely look forward to seeing you again!
4 out of 5
by A verified traveler from Denver, CO

Posted Apr 15, 2019
Please Google "China Scam" if you are visiting. The hotel was nice with a special Chinese look and feel which we were looking for. The lobby lounge is more of a tea place. They do have limited beer and wine and you have to ask for the beer to be cold otherwise you will get it warm. The A/C in our room didn't work but we didn't ask them to fix it or move us since we were only there 2 nights and the first night was chilly out so it didn't bother us. The location was good and was within walking distance to the lake and shopping and plenty of options for eating.
Comment from Hotel Management
May 3, 2019 by 预订部, Hotel Management
Dear customer! From your comments, we are very sorry to see that the occupancy could not meet your expectations, to bring you the inconvenience we apologize!We will do our best to rectify the problems you raised, and sincerely look forward to your visit again!
5 out of 5
by A verified traveler

Posted Apr 8, 2019 on Hotels
Comment from Hotel Management
Jun 13, 2019 by 预订部, Hotel Management
非常感谢您的入住和点评,很欣慰望湖给您留下了非常好的印象,希望酒店能成为您来杭州度假旅游的首选之处。衷心期待您的再次光临!
5 out of 5
by A verified traveler

Posted Apr 7, 2019
Comment from Hotel Management
Apr 30, 2019 by 预订部, Hotel Management
非常感谢您的入住和点评,很欣慰望湖给您留下了非常好的印象,希望酒店能成为您来杭州度假旅游的首选之处。衷心期待您的再次光临!
5 out of 5
by A verified traveler

Posted Mar 30, 2019
staffs were super enthusiastic, room is clean and close to attractions
Comment from Hotel Management
Apr 1, 2019 by 预订部, Hotel Management
Dear guests, thank you very much for your stay and comments. I am very glad to see that the lake has left a very good impression on you. I hope the hotel will be your first choice for your vacation trip to Hangzhou. Looking forward to your coming again!
5 out of 5
by A verified traveler from Minnesota

Posted Mar 30, 2019
Very good location .Very good breakfast. Staffs have good training.
Comment from Hotel Management
Apr 30, 2019 by 预订部, Hotel Management
Thank you very much for your stay and comments. I am glad to see that the lake has left a very good impression on you. I hope the hotel will be your first choice for your holiday travel to Hangzhou. I sincerely look forward to seeing you again!