Lobby

Reviews of DoubleTree by Hilton Hangzhou East

4.5 out of 5
DoubleTree by Hilton Hangzhou East
600 Jinsha Avenue, Hangzhou, Zhejiang

Reviews

8.4

Very Good

Rating 10 - Excellent. 42 out of 102 reviews" "
Rating 8 - Good. 44 out of 102 reviews" "
Rating 6 - Okay. 11 out of 102 reviews" "
Rating 4 - Poor. 3 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Damian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
One Great Room & Another OK
I stayed in two different rooms on consecutive nights. The first was great, while the second, I had an equivalent room that didn’t have well-working air conditioning. It was somewhat humid, though not hot. The room was overall just slightly less clean than the other one on a different floor. I thought that was odd for its inconsistency in experience.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
ok!
i had to call down for a menu for room service which is a little inconvenient. also, i waited 20 minutes to get a water bottle at breakfast.
Stayed 2 nights in Oct 2019
Response from Yumiko on Oct 30, 2019
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou. Thank you very much for your feedback. This is the direction that guides us to make progress faster and better. We deeply regret that this stay has not met your expectations. We have recorded the situation and communicated with relevant departments to follow up. Pay attention to the details of the service, resolutely put an end to similar situations, and still look forward to your next visit and witness our changes.

10/10 Excellent

Conan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my Business Trip in Hangzhou
Hotel looks brand new and is the nicest Doubletree in which I've stayed. There's a multitude of dining, shopping, and bar options within walking distance including an upscale mall across the street. Location was perfect for my business trip, however, tourists might want to stay closer to downtown/sites.
Stayed 1 night in Jul 2019
Response from Yumiko Zheng on Jul 31, 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was hard to find the entrance to the hotel, it is part of a larger complex.
Stayed 1 night in May 2019
Response from Yumiko Zheng on Jun 18, 2019
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Yumiko on May 16, 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Hangzhou
The staff were excellent. Sadly, as it was the holidays, the area was quiet. Food at the buffet was good but wasn't hot - we came a little later
Stayed 2 nights in Feb 2019
Response from Yumiko on Feb 18, 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 Excellent

Alay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best Double Tree Hilton hotels
The hotel is very nice. Big rooms, kept really clean. Much better than the Double Tree Hilton in USA. They have nice restaurants and a good vegetarian friendly buffer for breakfast. A nice bar to have some good drinks too! The hotel is located at a 5 min walk from a big mall which has pretty much most casual brands and dozens of places to eat (very few veg options). Would definitely suggest this hotel as well as stay here again!
Stayed 1 night in Jan 2019
Response from Yumiko on Feb 18, 2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

8/10 Good

Rajesh

Good for business stay
Stayed 2 nights in Nov 2018
Response from vivian on Nov 22, 2018
Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Be careful and considerate" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Vivian on Sep 28, 2018
Dear guests, Thank you for staying at the Doubletree by Hilton Hangzhou. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

10/10 Excellent

babu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good , just spend one night only
Stayed 1 night in Sep 2018
Response from Vivian on Sep 12, 2018
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

10/10 Excellent

LI, beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from vivian on Sep 14, 2018
尊敬的宾客, 感谢您对我们的支持与肯定,此次入住,能够让您感到称心如意,我们深感荣幸,“细致入微、体贴入心”一向是我们所推崇和为之努力的目标,我们会更加用心的向每一位客人提供舒适温馨的入住环境,同时,我们真诚期待您的再次光临。祝愿您身体健康,开心快乐每一天。

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Hangzhou business trip
Great hotel, perfect location for my business trip.i had an executive room and it was super as was the executive lounge. Bill in the bar is fabulous... what a great bar manager, so attentive! One negative point is that the aircon seemed to leave the bedsheets feeling damp... couldn’t turn it off though as it’s so hot in Hangzhou at the moment Overall 9/10
Stayed 4 nights in Aug 2018
Response from vivian on Sep 14, 2018
Dear guest,I am very sorry that our service has not satisfied you. The questions you mentioned in the comments have been reflected in the relevant departments. The opinions you have given us are also very important. We will polish the service quality in the nuances. Thank you very much for your supervision of the service and for your valuable comments and suggestions. If you can feedback the room number at the time so that we can check it out, we will be grateful. I hope that next time you return to the hotel, you can feel the appropriate and warm service, we look forward to seeing you next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, all the facilities are brand new. Nice hotel.

8/10 Good

Clair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou for work
Great lobby, lovely breakfast, great location. Sink wouldn't drain in room was only complaint

10/10 Excellent

Slava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel for business trips. if you can make sure to book a stay on the 18th, the executive floor with the launge area
Stayed 6 nights in Oct 2017

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Stefan, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh stay in a boring noisy construction area
Good sleep with luxury feel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel in suburban area
Everything was great except the air conditioning didn't work and they had to fix it, but then it broke again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wilson, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything except location is very good. It is just a bit far.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yiu Wing, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Good service and clean room

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service.
This hotel has a perfect location. Near shopping and the forbidden city. The staff was very helpful giving solid information and booking excellent tours. The room was very clean and the hotel facilities were very nice. Overall a nice hotel that I would come back.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Han Siang Peter, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Good Value for Money
Hotel was great and value for money. However, Chinese restaurant food quality was a big disappointment. The cookies were delicious though.

10/10 Excellent

BEI, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Pros: big and clean room with modern and convenient furniture; nice gym and swimming pool; thoughtful welcome at checkin with a fresh warm cookie; good location close to Jinshahu underground station exit B2; nice and quiet environment Cons: a bit difficult to take taxi from the airport to the hotel as there is fight between taxis from between Xiasha district (where the hotel is) and Hangzhou; wifi costs extra.

10/10 Excellent

li, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
nice far away

8/10 Good

TD, Hongkong

Liked: Cleanliness, staff & service, room comfort
Nice and clean room. Location not as good.
Nice and clean room. Location not as good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
distance
Hotel was a few mins walk away from the subway

6/10 Okay

Chai Wei Khoon, Kota Kinabalu, Sabah, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, adjacent to subway station.
They shall provide the WIFI for FREE as it is ubiquitous nowadays.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sofia, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in this part of Hangzhou
I stayed 2 nights for a conference that was held in the hotel. The hotel buffet was excellent. Plenty to choose from. The hotel is a bit far from the city center and main train station, but it is right next to a metro stop--just 1-2 minute walk right outside the hotel. Because of its location, the hotel was a bit empty. The only issue was mosquitoes in the public areas on the 1st and 2nd floor.

6/10 Okay

YOUNG KOO

Stayed 2 nights in Nov 2023

10/10 Excellent

Chi Yin Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Good choice for business stay
Good service, room is standard
Stayed 1 night in Jan 2022

10/10 Excellent

Toshiyuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高
モールも地下鉄も近く、バスタブもあり快適。
Stayed 1 night in Nov 2021

10/10 Excellent

Toshiyuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高
周りにモール、地下鉄も近く利用しやすい。
Stayed 1 night in Nov 2021

8/10 Good

XIANGBO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

DUCKHO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Zoey on Jan 3, 2020
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
よい
Stayed 1 night in May 2019
Response from Yumiko on Oct 28, 2019
Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Simply Welcoming" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務人員很親切,有問題都會幫房客解決。飯店空間大。設備相當優質 。
Stayed 3 nights in Sep 2019
Response from YumikoZheng on Oct 2, 2019
尊敬的賓客,您的信賴是我們的榮幸。很高興您能在這裏度過愉快的夜晚,我會同酒店所有的夥伴們分享您的反饋和喜悅。我們始終延續“與逸林,溫暖相迎”的待客之道,您可以加入希爾頓榮譽客會享受免費WiFi以及通過積分獲取更多優惠,期待您的再次光臨!

6/10 Okay

MIN JAE

Liked: Cleanliness, staff & service, room comfort
무난함
전반적 경험은 괜찮음. 수영장 괜찮고, 룸 컨디션 괜찮음. 조식은 기대보다는 별로 였음( 나쁘지는 않으나 So So) 예전에 출장 때문에 많이 이용했던 곳이어서 이번 가족 여행때 이용했으나 서호, 송성가무쇼 등 지역과는 거리가 좀 있음.
Stayed 1 night in Aug 2019
Response from Yumiko Zheng on Aug 16, 2019
Dear guest, hello. I am very sorry that our service has not satisfied you. The questions you mentioned in the comments have been reflected in the relevant departments. The opinions you have given us are also very important. We will further strengthen our training and polish the service quality in the subtleties. Thank you very much for your supervision of the service and for your valuable comments and suggestions. I hope that next time you return to the hotel, you can feel the warm service, we look forward to seeing you next time.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
比預期好好多,交通非常方便,鄰近地鐵站及大型商場,往機場也只需半小時車程,服務態度也很好,值得推介。
Stayed 3 nights in Jul 2019
Response from Yumiko Zheng on Aug 8, 2019
尊敬的賓客,感謝您對我們的支持與肯定,此次入住,能够讓您感到稱心如意,我們深感榮幸,“與逸林,溫暖相迎”一向是我們所推崇和為之努力的目標,我們會更加用心的向每一位客人提供舒適溫馨的入住環境,同時,我們真誠期待您的再次光臨。祝願您身體健康,開心快樂每一天。

10/10 Excellent

Huai-han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比高的酒店
非常好的酒店 旁邊就是商場 吃東西逛街都非常方便
Stayed 1 night in Jul 2019
Response from Yumiko Zheng on Aug 8, 2019
尊敬的賓客,您的信賴是我們的榮幸。很高興您能在這裡度過愉快的夜晚,我會同飯店所有的夥伴們分享您的迴響和喜悅。我們始終延續“與逸林,溫暖相迎”的待客之道,您可以加入希爾頓榮譽客會享受免費WiFi以及通過積分獲取更多優惠,期待您的再次光臨!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Yumiko Zheng on Jul 15, 2019
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!