Get an overview of this hotelLuxury Hangzhou hotel in Xihu with 2 restaurants

Popular property highlights

Free WiFi
Indoor pool
Business center
Laundry facilities
Smoke-free property

Location

Located in Xihu, this luxury hotel is within a 15-minute walk of Hangzhou Botanical Garden and Quyuan Park. Yui Fei Temple and Su Di Causeway are also within 1 mi (2 km).

Hotel Features

This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a complimentary children's club are onsite.

Room Amenities

All 78 rooms feature thoughtful touches like espresso makers and slippers, plus free WiFi, free wired Internet, and LCD TVs with satellite channels. Guests will also find iPod docks, sitting areas, and 24-hour room service.

Four Seasons Hotel Hangzhou at West Lake

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Four Seasons Hotel Hangzhou at West Lake features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, limo/town car service, and meeting rooms. Event facilities measuring 5543 square feet (515 square meters) include conference space. This luxury hotel also offers spa services, a complimentary children's club, and tour/ticket assistance. For a surcharge, a roundtrip airport shuttle during limited hours is offered to guests.

Four Seasons Hotel Hangzhou at West Lake is a smoke-free property.

  • Express check-in 
  • Bar/lounge 
  • Babysitting or childcare 
  • Elevator/lift 
  • Fitness facilities 
  • Children's club 
  • Full-service spa 
  • Indoor pool 
  • 24-hour front desk 
  • Conference space 
  • Spa treatment room(s) 
  • Business center 
  • Porter/bellhop 
  • Express check-out 
  • Tours/ticket assistance 
  • Meeting rooms 4 
  • Year Built 2010 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Babysitting or childcare (surcharge) 
  • Limo or Town Car service available 
  • Children's club (free) 
  • Smoke-free property 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 515 
  • Spa services on site 
  • Luggage storage 
  • ATM/banking 
  • Breakfast available (surcharge) 
  • Number of restaurants - 2 
  • Concierge services 
  • Conference space size (feet) - 5543 
  • Laundry facilities 
  • Total number of rooms - 78 
  • Number of floors - 2 
  • Number of buildings/towers - 1 
  • Airport transportation (surcharge) 
  • Garden 
  • Multilingual staff 

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Room Amenities

  • DVD player 
  • Separate sitting area 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Refrigerator 
  • Minibar 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Iron/ironing board 
  • In-room safe 
  • Free bottled water 
  • Satellite TV service 
  • Free WiFi 
  • Free wired Internet 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Designer toiletries 
  • Separate bathtub and shower 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • LCD TV 
  • Desk 
  • iPod docking station 
  • Room service (24 hours) 
  • Espresso maker 

Where to Eat

Breakfast is available for a surcharge each morning.

WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site 
  • Free bicycles on site 
  • Golfing nearby 
  • Fitness classes on site 
  • Yoga classes/instruction on site 

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 9 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 9 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available during limited hours. Contact the property in advance to get details.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 292 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: CNY 263 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (roundtrip)
  • Rollaway bed fee: CNY 292 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Four Seasons Hangzhou West Lake
  • Four Seasons Hotel Hangzhou West Lake

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Awards & Affiliations

  • Four Seasons Hotel Hangzhou at West Lake is listed in the 2017 Travel + Leisure 500.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.


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