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Room type

Deluxe Room, 2 Queen Beds

Max Occupancy: 3 guests (up to 2 children)

Premier Room, 2 Queen Beds

Max Occupancy: 3 guests (up to 2 children)

Grand Premier Room 1 King bed

Max Occupancy: 3 guests (up to 2 children)

Executive Room, 1 King Bed

Max Occupancy: 3 guests (up to 2 children)

Suite, 1 King Bed

Max Occupancy: 3 guests (up to 2 children)

Villa, 3 Bedrooms (Ambassador)

Max Occupancy: 9 guests (up to 8 children)

Deluxe Room, 1 King Bed

Max Occupancy: 3 guests (up to 2 children)

Premier Room, 1 King Bed

Max Occupancy: 3 guests (up to 2 children)

Grand Premier Room, 2 Queen Beds

Max Occupancy: 3 guests (up to 2 children)


Get an overview of this hotelLuxury Hangzhou hotel in West Lake with 2 restaurants


Located in West Lake, this luxury hotel is 0.5 mi (0.9 km) from Hangzhou Botanical Garden and 3 mi (4.9 km) from West Lake. Quyuan Park and Yui Fei Temple are also within 1 mi (2 km).

Hotel Features

This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free train station pick-up are also provided. Other amenities include a fitness center, a bar/lounge, and massage/treatment rooms.

Room Amenities

All 78 rooms feature thoughtful touches like espresso makers and slippers, plus free WiFi and LCD TVs with satellite channels. Other amenities available to guests include iPod docks, 24-hour room service, and DVD players.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Four Seasons Hotel Hangzhou at West Lake features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

This 5-star property offers access to a business center. Event facilities measuring 5543 square feet (515 square meters) include conference space. This luxury hotel also offers spa services, tour/ticket assistance, and multilingual staff. For a surcharge, a roundtrip airport shuttle during limited hours is offered to guests.

Four Seasons Hotel Hangzhou at West Lake is a smoke-free property.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • ATM/banking 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Children's club (surcharge) 
  • Conference space 
  • Conference space size (feet) - 5543 
  • Conference space size (meters) - 515 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Fitness facilities 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Indoor pool 
  • Multilingual staff 
  • Number of buildings/towers - 1 
  • Number of floors - 2 
  • Number of meeting rooms - 4 
  • Number of restaurants - 2 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Smoke-free property 
  • Spa services on site 
  • Spa treatment room(s) 
  • Total number of rooms - 78 
  • Tours/ticket assistance 
  • Free train station pickup 
  • Year Built 2010 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • DVD player  
  • Free Wi-Fi  
  • Indoor pool  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Designer toiletries 
  • Desk 
  • DVD player 
  • Espresso maker 
  • Free WiFi 
  • Hair dryer 
  • iPod docking station 
  • LCD TV 
  • Phone 
  • Private bathroom 
  • Room service (24 hours) 
  • Satellite TV service 
  • Separate bathtub and shower 
  • Slippers 
  • Turndown service 

Where to Eat

Breakfast is available for a surcharge each morning.

WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Free bicycles on site 
  • Aerobics on site 
  • Yoga classes/instruction on site 

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 9 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 9 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Minimum check-in age is 18

Check-in time starts at 3 PM


Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: CNY 198 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

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