Ratings based on 72 Verified Reviews

4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

The right choice of hotel close to West Lake

Posted Dec 15, 2016
We have to walk a few minutes to West Lake but it is a suitable location for me. It is not crowded by the tourists at the nearby roads. The hotel sttaffs' recommendations are very helpful. According to their information, we have experienced a wonderful sight seeing and delicious local foods dining from a few hundred to thousand dollar meal. We are very surprised the dishes in the Chinese restaurant at the hotel, are fantastic and tasteful.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 27, 2016 on Hotels
5 out of 5
by Zhiping

This traveler left a rating score only Posted Jul 5, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2016
Fabulous hotel. The location is challenging at the moment given all the construction in advance of the G20 meeting in summer 2016; cab drivers flat out refused to take us there because of all the traffic, so we ended up spending a lot of time at the hotel or on buses.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 29, 2016 on Hotels
5 out of 5
by jorge

Best in Hangzhou

Posted Aug 2, 2015 on Hotels
Great service, good food and excelent property
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Wonderful Hotel, would definitely come back!

Posted Jul 11, 2015
Hotel located in a quite area and has a wonderful gardens and walking path through out the gardens, very relaxing atmosphere. Also has one of the best restaurants in the area! Highly recommended
5 out of 5
by Sarah from Lakewood NJ

Awesomesauce!

Posted Jun 30, 2015 on Hotels
Awesome beyond words! Felt like i was part of a TV show.
4 out of 5
by Liqiu

This traveler left a rating score only Posted May 28, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

marvelous surroundings

Posted Mar 31, 2015
great view of the Westlake. Marvelous surroundings. One of the best hotels we have stayed in.