Ratings based on 349 Verified Reviews

3.7 out of 5
81% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good location, soft bed. Friendly & helpful staff.

Posted Nov 5, 2016
Location: Location is near to metro station and West Lake. Nice food is available at the nearby metro station (Longxiangqiao).
Breakfast is good and is located at 19 floor with stunning view of West Lake. Room bed matteress is too soft. Had body aches just after one night. Staff were friendly and helpful, however could not help with the soft bed.
5 out of 5
by A verified traveler

Very nice stay!!

Posted Oct 28, 2016 on Hotels
Very nice hotel. Very modern. Room may have been just a bit small, but entirely adequate. Breakfast was good. Nice views from the breakfast room on the top floor of the hotel. West Lake is very nice and very close by.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
3 out of 5
by A verified traveler

Good breakfast but no AC.

Posted Oct 24, 2016 on Hotels
Good location and good clean room. A really good variety of mostly Chinese breakfast on the 19th floor buffet with a view. WiFi wasn't working just in my room (My friend's room's Wifi was working). However, the main problem was with their air conditioning. They claimed it was cool outside so the building's central AC is turned off and no way of turning it on. My room thermostat shows a constant 28.1C, but at least the hotel gave me electric fan to have it blown at me while I sleep.
Comment from Hotel Management
Oct 29, 2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.
5 out of 5
by A verified traveler

convenient and clean hotel

Posted Oct 1, 2016 on Hotels
Great location, 10 minutes walk to the lake, convenient shopping access, kind locals. Hotel service was decent.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
4 out of 5
by A verified traveler

Great location

Posted Sep 28, 2016 on Hotels
Great location and very helpful staffs
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Comfortable stay and convenient

Posted Sep 17, 2016
Pros: quiet and the location.
Cons: the facilities
Location: walking distance to Westlake, Apple Store & Shopping Malls. The location is convenient for food especially the local famous restaurants.
Comfortable stay with great view at the 19th floor during breakfast whereby you can see the Westlake. The staffs are so helpful and friendly.
Comment from Hotel Management
Sep 23, 2016 by Elaine, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
5 out of 5
by A verified traveler

Posted Sep 15, 2016 on Hotels
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!
3 out of 5
by A verified traveler from Central

Close to everything

Posted Sep 2, 2016 on Hotels
Close to shopping streets; West Lake and other spots. Modern rooms and good view over either town or West Lake. The only problem was that most of the staff did not speak any english at all, and as a foreigner you might feel uncomfortable due to this communication problem. The staff that spoke some english only understood matters related to ordinary hotell affairs (check in/check out/order car), so don't expect to talk about anything else. But in my experience this is not unusual at all in Hangzhou, so just go for it. I stayed at another hotell for a couple of weeks in Hangzhou, which was 'International', but they knew even less english.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in heart of Hangzhou

Posted Jul 29, 2016
Pros: location
Cons: facilities need upgrade
It is in heart of Hangzhou City. There are bus stops, restaurants and shops at door steps. Hangzhuo Train station and West Lake are within 3 to 4 kilometers. However, I found taxi drivers reluctant to take me there since it tends to have heavy traffic jam in rush hours. The room we booked is very small, with only one queen bed and hardly any room left. The facilities look little dated and need upgrade. It is central air-conditioned and comfortable in summer. Will stay again in future but would choose a larger room.
Comment from Hotel Management
Aug 21, 2016 by Elaine, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, complete facilities, a stone's throw from the west lake, the lake view room and lake view restaurant is more in west lake silhouette, sincerely look forward to your visit again! Thank you very much for your valuable Suggestions and opinions, \"bing to huachen, warm forever\" is the consistent aim of the hotel, the deficiency, we will be perfected and improved, continue to create your business and travel the warmth of home.
4 out of 5
by Christina from Singapore

Great location, good breakfast, nice and big room

Posted Jul 18, 2016 on Hotels
Everything was great except wifi connection was bad in the room otherwise I will give this hotel a 5. There is a 24hour restaurant just right opposite the hotel which is excellent especially we arrived hotel almost midnight without dinner. We were very thankful that there is 24 hr restaurant just opposite the hotel. Breakfast was great too and location is great with just 10-15mins walk to Jinjihu and shopping area. The first 2 nights stay were good with big rooms but the return last night stay was much smaller room.
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Dear guests, thank you very much for your patronage and reviews, this hotel geographical position is superior, the transportation is convenient, facility is complete, a stone 's throw from the west lake. European-style post-modernism intelligent lake view rooms, and lake view restaurant in west lake silhouette, providing personalized service, bring you different surprise. Sincerely look forward to your visit again!