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Get an overview of this hotelLakefront Hangzhou hotel in Shangcheng, near West Lake


Located in Shangcheng, this hotel is within 1 mi (2 km) of Zhejiang University First Affiliated Hospital and West Lake. Wushan Night Market and Si Cheng Church are also within 10 minutes.

Hotel Features

This hotel features a restaurant, a nightclub, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a business center, and conference rooms.

Room Amenities

All 225 rooms offer thoughtful touches like pillow menus and slippers, along with free WiFi, free wired Internet, and pillowtop beds. Other amenities available to guests include LCD TVs, room service, and rainfall showerheads.

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3.2 out of 5
88% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
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Nice hotel in good location

4 out of 5
by from Vancouver
Posted May 5, 2014
Pros: See above.
Cons: There is very little English spoken at the hotel (or anywhere else) so do your research on the area before you arrive.
The St. Rich Hotel was good value for money. It was obviously a first class hotel when built but like us, is aging fairly gracefully. It was comfortable, good bathroom, comfortable beds, windows that open. It is located a few blocks from a subway station and Westlake. There is a pretty good selection of Chinese food at breakfast and we had no trouble choosing things we liked. We would stay there again when in Hangzhou.
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Hotel impression/ comment on their travel service

4 out of 5
Posted Feb 25, 2012
Pros: location
Cons: poor travel desk, staffing and service
Hotel physical conditions, and location (proximity to Airport transfer bus stop and shops, eateries) are excellent. Reception staff ok by Chinese standards One very serious blemish (which i had fedback to the hotel management) is their "business center section" which is basically an extension of the reception counters. There is no chairs in front for guests or customers to sit on while discussing with the attendant. This business section is essentially handling Tour package arrangement (and photocopying documents). The travel agents connected with this hotel are relatively unprofessional. The packages are commonly available with similar pricing, but the actual travel agent signing on guests for packages do not practice standard CHinese practice of offering a contract detailing actual items to be covered (like places to visit, meals and transfer and transport arrangement). I won't recommend using the service.
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4 out of 5
by from 日本 佐賀
Posted Jul 18, 2013
Pros: 朝食がついていたこと。
Cons: 付近にコンビニなどの店がなかったこと。
Location: 高架道路のすぐ傍で、地下鉄駅からは歩いて15分位。
エクスペディアの地図の位置は間違っています。中河高架の道路沿いで平海路から南へすぐの位置です。「聖瑞馳財富酒店」(繁体字で表記しています)の名称でグーグルの地図に載っていますので、それで確認したほうがよいでしょう。また名称もセイント リッチ ホテルではタクシーの運転手にわかってもらえませんでした。朝食がついていたので、とてもよかったです。西湖までは、歩いて20分程度でした。また、杭州に行った時は泊まってみようと思います。
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2 out of 5
by from 福岡市
Posted Sep 11, 2012
Cons: 冷蔵庫、机が無い。パソコンはどこに置いて操作すれば良いの?書類等はどこに置いて書けば良いの?
Location: 西湖から役1.5km離れた高架道に面した道路沿いに有ります。 周りにコンビニも無いため、今回はアルコール無の健康的な旅になりました。
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4 out of 5
by from Tokyo、JAPAN
Posted Mar 1, 2012
Pros: チェックインしたら、部屋にオレンジが3個おいてあり、嬉しく思いました。
Cons: Web等で提示されている写真より、古いです。 まぁ、これはしょうがない。 JCBが使えなかった。残念。デポジット等、MASTERで対応。
Location: 杭州城駅から、2km程度。 歩けなくもないですが、やはりタクシーが便利。
外出の際、タクシーをつかまえるなら、ホテルの前は高架の側道なので、本道?の前まで出たほうが良いです。 または、フロントでタクシーを呼んでもらったほうがよいでしょう。 1Fの日本料理レストランも、まずまずです。
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1 out of 5
by from さいたま、日本
Posted Nov 6, 2011
Location: 西湖の観光は素晴らしい。 ただし私の場合3日間とも天候不良で見晴らしがよくなかった。
設備が素晴らしい。日本食のレストランがありそこに日本語を話す女子がいて何かと助けられた。部屋には体重計まで備わっておりすっかり気に入った。シャワーの湯もあったかいのがすぐに大量に出るし文句なし。 ただし、石鹸を持ってこないホテルで腹が立った。英語や日本語のできるスタッフがほとんどいないのでフロントまで行かないと解決しない。 また大事なことはエクスぺデイアの地図がでたらめで駅から45分ぐらいで歩いて行けるはずが、2時間10分もかかった。これにはあきれてしまった。地図が頼りなのだから一斉に点検しなおすこと。
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3 out of 5
by from 滋賀
Posted Sep 26, 2011
46歳男。一階レストランは日本料理店で日本語OKでした。 中山国際大酒店、馬可波羅假日酒店、維景国際大酒店の近くにST.RICH HOTELがありました。武林門行きのリムジンバスで平海路下り場(馬可波羅假日酒店、バスの右側から見えたのは維景国際大酒店。左側は中山国際大酒店)で降り中河中路を南に行くとすぐにST.RICH HOTELがあるので便利だと思いました。 エコノミールームとスタンダードルームに泊まりました。 エコノミールームは小ぎれいな感じで割りと良いと思いました。 スタンダードルームは部屋は狭く少し見劣りがしました。
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Fuer Preis und Leistung sehr zu empfhelen

4 out of 5
by from Hannover
Posted Sep 6, 2011
Sauberes Hotel, lage sehr gut, zu fuss in 5 - 10 minuten am see...
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Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

High-speed wired and wireless Internet access is complimentary. 6 meeting rooms are available. This Art Deco hotel also offers a nightclub, tour/ticket assistance, and multilingual staff. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hangzhou St. Rich Hotel has designated areas for smoking.

  • 24-hour front desk 
  • Breakfast available (surcharge) 
  • Airport transportation (surcharge) 
  • Total number of rooms - 225 
  • Number of floors - 17 
  • Free self parking 
  • Bar/lounge 
  • Business center 
  • Free newspapers in lobby 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Gift shops or newsstand 
  • Designated smoking areas 
  • Grocery/convenience store 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Designated smoking areas (fines apply) 
  • Laundry facilities 
  • Meeting rooms 
  • Multilingual staff 
  • Nightclub 
  • Parking (limited spaces) 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Number of meeting rooms - 6 
  • Conference center 
  • Year Built 2007 
  • Shopping on site 
  • Number of buildings/towers - 4 
  • Television in common areas 
  • Use of nearby fitness center (discount) 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Grocery/convenience store  
  • Laundry facilities  
  • Refrigerator (on request)  
  • Microwave (on request)  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet


Free self parking, Parking (limited spaces)

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Hypo-allergenic bedding available 
  • Free newspaper 
  • Phone 
  • Coffee/tea maker 
  • Free bottled water 
  • Microwave (on request) 
  • Refrigerator (on request) 
  • Daily housekeeping 
  • Free toiletries 
  • Rainfall showerhead 
  • In-room massage available 
  • Slippers 
  • Desk 
  • Blackout drapes/curtains 
  • HDTV 
  • Free wired high-speed Internet 
  • Pillowtop mattress 
  • Pillow menu 
  • Free WiFi 
  • Room service (limited hours) 
  • LCD TV 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Hai yue Japanese - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Massages 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM

Check-in time ends at midnight

Special check-in instructions:


Check-out time is 1 PM

Payment types

Children and extra beds

  • Children are welcome.

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No cribs (infant beds) available

Noise-free rooms not guaranteed

Parking height restrictions apply


You'll be asked to pay the following charges at the property:
  • Deposit: CNY 200 per stay
  • Breakage deposit: CNY 200 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: CNY 38 per person (approximately)
  • Airport shuttle fee: CNY 200 (roundtrip)
  • Television fee: CNY 30 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.