Ratings based on 19 Verified Reviews

3.9 out of 5
80% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by Kee Seng from Perth, Western Australia

Secluded resort

Posted Jun 4, 2015 on Hotels
Overall the services were good and prompt. The entire complex is well maintained, esp the garden.
3 out of 5
for Everyone
by A verified traveler from Cheddar

Out of the way location

Posted May 26, 2015
After hustle and bustle of Shanghai this hotel was a total contrast. Peaceful and quiet location with nice walks around the lake. Not used to western visitors but helpful staff. Hotel could do with a facelift and decoration looks tired but good value for location.
3 out of 5
by A verified traveler from Y

The hotel is 15 years old and looks tired

Posted Apr 27, 2015
Staff are not very helpful overall, and there is real problem with transportation, Taxi doesn't want to come to this hotel at all
5 out of 5
for Couples
by A verified traveler from Tokyo, Japan

Resort hotel in a park setting

Posted Dec 11, 2014
Cons: The hotel should offer bicycles for hire. The closest bicycles for hire, at a nearby store, are poorly maintained and only Chinese.
Location: This location is perfect for walking and cycling around West Lake. It is a short taxi ride to Linyin Temple, a walk to Jingci temple, etc.
This hotel is in a beautiful green, quiet, relaxing setting. We stayed three nights. From the hotel, it is just a short stroll down to the closest part of West Lake and from their you can take some of the beautiful walks among the famed islands and bridges of West Lake. The rooms are well maintained, well-appointed, and very comfortable, but not super luxurious. The breakfast buffet was quite good. The staff were courteous and helpful. There was always someone on duty who could speak English.
4 out of 5
by Dana

This traveler left a rating score only Posted Oct 30, 2013 on Hotels
5 out of 5
for Couples
by Ken from Tokyo, Japan

hidden place with marvelous service

Posted Jun 5, 2013
Pros: quietness and nature
Cons: location, it's a bit far away from everything
This Hotel is a little bit far away from the Main Xi Lake as well as city central. However, the hidden place feeling with marvelously maintained nature around the Hotel is what makes it truly unique and exceptional from others. This place is very quiet and highly recommended for couples.
4 out of 5
by A verified traveler


Posted Nov 16, 2016 on Hotels
3 out of 5
by Chin hung from Changhua


Posted May 20, 2015 on Hotels
缺點: 1.飯店位置在三台山路,又碰上假日,雙向車道,會變成單向,沒有Taxi願意載客去; 2.沒有接送車,租借腳踏車要另外押500元人民幣,感覺不舒服。 3.入住時房門卡,要再押金100元人民幣,而房門卡是我進出房間的Key,不舒服; 4.早上七點在一號樓就有施工,很吵;中庭的人聲可以繞樑到三F房間內; 5.自助早餐真的沒特色,沒有菜色,最後吃粥配醬菜; 優點: 1.飯店四周大樹林立,空氣很好 2.自然景觀氛圍,適合放空發呆 3.Lobby大門口的服務員親切有禮,主動積極
4 out of 5
by TAKAHIRO from 東京


Posted Apr 3, 2015 on Hotels
今回は仕事での利用でしたが、部屋は十分にキレイでした。 ただ歩いて行ける距離に食事する場所が無いので基本的にホテルのレストランを利用したのですが、時間が20時か21時まででした。ルームサービスも同じくらいの時間で終わってしまうので夜中小腹が空くとちょっと辛いです。 スタッフの対応は丁寧でしたが、英語が話せるスタッフはフロントに居る方のみの様でちょっとコミュニケーションには苦労します。
4 out of 5
by JING from 上海


Posted Dec 29, 2014 on Hotels