Business traveller, this hotel cannot be beat!
Posted Sep 17, 2016 on Hotels
I love this hotel!! Somehow ever time I stay, it ends up being a holiday of sorts, and it's crazy busy. (like-you've never seen an area so busy) The first time I stayed, we were unable to get a taxi to the train station because of how many people were there, so the concierge walked with us 3 blocks to the train station, bought our tickets, gave us a subway map, walked us through how to reach the station, got us THRU SECURITY, and then let us go. Who does this??!! Their service is impeccable. There was a mixup with my room reservation (In China you MUST choose smoking/non) and they immediately upgraded me without question. PS. The buffet is to DIE FOR. The local area is perfect, every time the concierge matches me with a driver (taxi, 80RMB/hr) to play tour guide driving me around to each destination I've noted. I'll never stay anywhere else when in Hangzhou. I always book thru Hotels.com, and don't even have a Hyatt #, but yet they still treat me so wonderful. The location can't be beat, shopping, food, culture, the lake, morning walks, it's my favorite place!! Don't hesitate!