Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
80% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from LA

Nice and comfortable

Posted May 28, 2016
Nice hotel, our room had good view of river. Comfortable and close to places by car.
5 out of 5
by wei-yu

This traveler left a rating score only Posted Apr 17, 2016 on Hotels
2 out of 5
by Antonella C.

Super Hotel für Geschäftsreisende

Posted Mar 30, 2016 on Ebookers
Das Hotel ist sehr schön und die Zimmer sehr sauber und gross. Leider war ich nur für eine Übernachtung im Hotel. Aber es hat sich auf jeden fall gelohnt. Abendessen im Restaurant war auch sehr gut. Preisverhälnis stimmt und ich werde das Hotel ich bei meiner nächsten Geschäftsreise wieder besuchen.
3 out of 5
by A verified traveler

Intercontinental but not really...

Posted Feb 24, 2016 on Hotels
While being part of the Intercontinental group of hotels, this hotel is run by locals so it is not the standard I have become accustomed too from Intercontinental group. Room was interesting and nice but the service lacked with many misunderstandings taking place. Reminds of coming to China a decade ago or so. Perhaps that was the reason the price was reasonable compared to others in China.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 29, 2016 on Hotels
3 out of 5
by Carola from Shanghai

Overall just ok

Posted Sep 30, 2015 on Hotels
The hotel itself is quite impressive and the rooms are large and clean. However (as with many hotels in China) the rooms smell like at some point guests were allowed to smoke in them. You get used to the smell when you spend some time in the room but every time you come in from the outside it is clearly noticeable. The hotel is in the new CBD part of Hangzhou so location wise you will always need a cab to get anywhere. The following comments are just related to the Western food as my husband and I did not sample any other. Once again, like many Chinese hotels the Western food is of relative poor quality. We did try the dinner buffet as well as the breakfast buffet. Its both ok. Not more not less. I do understand that this hotel caters mostly to Chinese and that therefore their main focus is not the Western food, but my suggestion would be to offer a little less of everything and focus on a few things trying to get them right.
Comment from Hotel Management
Oct 4, 2015 by Yoyo, Hotel Management
Dear Carola, Thank you for bringing this to our attention. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Hotel Management
2 out of 5
by Pierre from Limoges

Peut faire beaucoup mieux

Posted Sep 27, 2015 on Hotels
Problèmes avec carte de crédit: Après avoir pris l’empreinte de ma carte de crédit, ils demandent de payer avec ma carte les repas ou les boissons au bar. Certes ils se sont excusés le lendemain mais parce que j'avais fait un scandale la veille. Le personnel de la conciergerie est parfait, celui des restaurants incertain.
Comment from Hotel Management
Oct 4, 2015 by Yoyo, Hotel Management
Dear guest First of all, we would like to thank you very much for choosing InterContinental Hangzhou as your preferred hotel for your recent stay and also appreciated you taking time share with us your feedback. We felt regretted for the unpleasant experience happened to you. Feedback like this is important to us as it help us improve in order to serve our guests better. We have taken you valuable comments and we are working with related departments to ensure that these situations do not happen by enhancing our process and training. We are confident that we will notice significant improvements upon your next return. Hotel Management
4 out of 5
by YASUSHI from Tokyo

高級ホテルであるが価格は比較的リーズナブル!

Posted Aug 3, 2015 on Hotels
球形(中空)のユニークな構造で,全室外窓があり,高級ホテルであるが,価格はリーズナブルに思いました.地下ショッピングアーケードを介して地下鉄駅にも直結しており,交通の便も良かったです.
Comment from Hotel Management
Oct 10, 2015 by Yoyo, Hotel Management
当ホテルのレビューを投稿いただき誠にありがとうございました。当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく存じます。 当ホテルでは、お客様に満足いただけるご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。 敬具 Yoyo Ge Distribution Manager
5 out of 5
by A verified traveler

Posted Jul 29, 2015 on Hotels
舒適,附近還有商場好逛
Comment from Hotel Management
Oct 3, 2015 by Yoyo, Hotel Management
尊敬的客人: 感谢您的回复。谢谢您对于杭州洲际酒店的喜爱。 诚挚邀请您再次光临,更多美好与您分享。 Yoyo Ge Distribution Manager
5 out of 5
by Richard from London

5 stat hotel with 5 star service

Posted Jul 9, 2015 on Hotels
Truly one of the best and most beautiful hotels I have ever stayed in. What however also makes it one of the best is the service provided. Efficient, helpful friendly and yet professional service. 5 star indeed.
Comment from Hotel Management
Sep 26, 2015 by Yoyo, Hotel Management
Dear guest, Thanks a lot for your feedback and appreciation! There is more enjoyable moments we wanna share with you. We are looking forward to meeting you again in this paradise city ! Have a nice day! Yoyo Ge Distribution Manager