Ratings based on 69 Verified Reviews

4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Singapore

Good and comforatable hotel.

Posted Jun 7, 2016
wifi is really no good, need alot of funny registration and yet do not get connection at room for computer and phone.
4 out of 5
by Chung Yu from Hong Kong

Good business hotel while in Hangzhou XiaoShan are

Posted Jun 3, 2016 on Hotels
Good stay but the room wifi signal was very weak, however the hotel sent over a router and installed in my room, problem solved.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 12, 2016 on Hotels
3 out of 5
by JING

This traveler left a rating score only Posted Sep 30, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by Jesus K.

Not quite a 5 stars

Posted Jul 20, 2015 on Orbitz
This is a Chinese chain hotel. Stains in the carpet, (something I have seen in most Chinese hotels I have been to). Also stains in the lower bed cover. Gim very poorly equipped with machines in need of maintenance. Restaurant breakfast was just acceptable. Staff can hardly speak english. On the good side, lots of amenities, spacious room, nice modern decoration.
5 out of 5
by Don Smith from USA

New Century Grand Hotel Hangzhou

Posted Sep 18, 2014 on Hotels
Terrific 5 Star Hotel. Amazing value. The upscale Chinese restaurant is the best I've ever had. The Western buffet breakfast is excellent. I've stayed there several times and I will again and again.
4 out of 5
by A verified traveler

Posted May 24, 2014 on Hotels
The staff needs to speak english.
5 out of 5
Recommended
for Everyone
by A verified traveler

It is a very elegant hotel in a nice area.

Posted Apr 23, 2014
I really enjoyed myself there. Modern fitness center.
5 out of 5
by YCW

This traveler left a rating score only Posted Apr 20, 2014 on Hotels
3 out of 5
by Colin from Australia - NT - Darwin

Posted Nov 27, 2013 on Wotif
Pros: Breakfast was good
Cons: Price
Value: Over-priced, Could be better, over rated by them;