Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
3.7 Room cleanliness
3.3 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 28, 2015 on Hotels
3 out of 5
by A verified traveler from london

Average

Posted Mar 16, 2015
Very bad customer service. No compassion for non Chinese speaking guests. Breakfast not inclusive
5 out of 5
by seongeun from 서울

냄새가 안나 좋음

Posted Mar 8, 2015 on Hotels
너무 점수를 잘 주었나요? 항주 시내에 이가격에 이만족을 누리기는 쉽지 안을듯요.... 전 비흡연자라 객실 냄시를 중요 하게 여기는데....좀 오래된 호텔이지만 냄새가 하나도 안나 상쾌하고 좋았어요
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 12, 2015 on Hotels
4 out of 5
by Kim Hua

This traveler left a rating score only Posted Dec 4, 2014 on Hotels
4 out of 5
by zheng

This traveler left a rating score only Posted Dec 1, 2014 on Hotels
4 out of 5
by A verified traveler

great location. just okay hotel for the price.

Posted Nov 9, 2014 on Hotels
Great location. Room was good and comfortable. However hotel needs updating. My room was on 4th floor, the mirror wall by the elevator was cracked in many places but was "fixed" with putting clear tape on top. I went to the hotel spa trying to get a back massage but was offered "pretty girl with extra service" by spa's reception - was not expecting this from a 4 star hotel.
3 out of 5
by A verified traveler from 神奈川県

中心街にあります。

Posted Nov 5, 2014
西湖まで徒歩8分ぐらいの場所で繁華街にも近いです。 ホテルは安いのでそれなりです。壁が薄いのか隣の声や廊下の声が聞こえます。
4 out of 5
by A world Traveler from San Diego, USA

Excellent Location

Posted Oct 24, 2014 on Hotels
The front of the hotel and the hallway looked old but the room was clean and spacious. Everything in the room works well. They even provided cleaned bathrobes. The hotel is only a few blocks away from the West Lake where you can take bus to go to other sightseeing spots. It is also near shopping malls. I stayed in three SSAW hotels on this trip and they were all tastely decorated. The staff were well trained to be polite and helpful. For the price range, I would rate this hotel the best. The only thing I felt inconvenient was there is no airport shuttle bus service to these hotels.
2 out of 5
by Patrick from Shanghai

fresh cement on a well-worn sidewalk

Posted Oct 22, 2014 on Hotels
Very basic. It was clean, uninteresting, and unremarkable. There were no non-smoking rooms available, but I opened a window and it was tolerable. Wouldn't recommend it, but no reason really to warn people to avoid it. It was like a freshly poured bit of cement on a well-travelled sidewalk.