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Reviews of Sheraton Qiandao Lake Resort

5 out of 5
Sheraton Qiandao Lake Resort
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 60 reviews" "
Rating 8 - Good. 15 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael Ka Chung

Liked: Cleanliness, staff & service, room comfort
Good but need improvement
service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Stayed 1 night in Aug 2019
Response from 客户关系经理Carlar on Dec 3, 2019
Dear Michael, Thank you for choosing Sheraton Qiandao Lake Resort and making Suggestions. We look forward to your choosing us again!

10/10 Excellent

Matus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near lake
Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Stayed 1 night in Feb 2019
Response from 客户关系经理Carlar on Dec 3, 2019
Dear Matus, Thank you for taking the time to share your feedback about our hotel. We appreciate the opportunity to welcome your family. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing Sheraton Qiandao Lake Resort.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will come back
Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Stayed 2 nights in Oct 2018
Response from 客户关系经理Ada on Nov 25, 2018
Honored guests: hello, thank you for choosing at greentown sheraton qiandao lake resort hotel and the hotel environment point of praise, the hotel is the only international brand hotel, thousand island lake center lake with arc facing the thousand island lake center lake, back against the thousand island lake in, in, the transportation convenience, the facilities are complete, you are welcome to come again on holiday.All staff of sheraton Qingdao lake resort greentown wish you every success in your work!Get what you want!

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok, just the check in process a bit slow
Response from Seven on Apr 14, 2018
Thank you for your feedback. Your comments have been noted and we have spoken to to ensure this will not happen again. We hope to have the pleasure of welcoming you back to our hotel again in the near future. Thank you.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place to visit
Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Stayed 2 nights in Mar 2018
Response from Seven on Apr 14, 2018
Thank you for taking the time to share your feedback regarding your recent stay with us at sheraton QiandaoLake resort. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the Problem has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. We look forward from you and to welcoming you back to sheraton QiandaoLake resort in the near future. Thank you! Sincerely

6/10 Okay

Marc, Uk (living in China)

Nice Hotel but not 5 star
This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Stayed 3 nights in Aug 2017

8/10 Good

Jack E.

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Good

Simon saiwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airconditioning not working but still a good hotel
I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

8/10 Good

Stefan, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back!
Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

8/10 Good

Yan

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

8/10 Good

Mary, New York City

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with great view of the lake.
This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

10/10 Excellent

kim poh, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Qian Dao A must Stay!
It was awesome! The view from the room was spectacular !

10/10 Excellent

Helen, Shanghai China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Fantastic service
We stayed 1 night for wedding anniversary. The hotel has great location and Considerate service. Staff prepared Rose petals bed for us. We had a very romantic wedding anniversary. Many thanks. Will select this hotel for family travel next time.

6/10 Okay

zou, Shanghai

Liked: Cleanliness, staff & service, room comfort
Not comparable with the name
1）Breakfast is very simple; 2)Swimming pool is in repaire. But we do not know in advance. 3)Garden view room is nearly no garden outside.

10/10 Excellent

Jianjiang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

David Ki Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二次来了，还是见到友善的面孔，熟悉的商务酒店，清洁的居住环境。不冷不热的天气，坐在阳台喝杯红酒，放松一下心情。感觉人生还是美好的…
Stayed 1 night in Nov 2021

8/10 Good

sihjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景觀一絕
這次住的湖景房景觀真的一絕，連浴室泡澡都能看到景觀，房裏的陽台就是賞千島湖日落的好地點！ 早餐選擇也很多，比較可惜是泳池好像沒有在運營，自行車租借也並不方便。
Stayed 2 nights in Jun 2021
Response from Carlar on Jun 15, 2021
尊敬的宾客：感谢您对酒店的肯定！酒店呈弧形面对千岛湖中心湖区，背靠千岛湖主城区，闹中取静，交通便利。也看到您提到入住期间遇到的问题，我们也会努力改进不足。期待您能再次前来度假！祝生活愉快！

10/10 Excellent

tahsuan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Carlar on Apr 21, 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您对酒店的肯定及满分点评！期待您能再次前来度假！

10/10 Excellent

Kaixiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Carlar on Apr 13, 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您的满分点评！期待您的再次光临！祝生活愉快！

10/10 Excellent

zuyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家庭出游
非常不错，湖景美丽
Stayed 1 night in Apr 2021
Response from Carlar on Apr 13, 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您的满分点评！非常开心酒店的风景得到您的肯定，期待您的再次光临！祝生活愉快！

10/10 Excellent

Dahlia

Stayed 2 nights in Mar 2021
Response from Carlar on Apr 13, 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您的满分点评！祝生活愉快！

4/10 Poor

Jie

Stayed 2 nights in Jan 2021
Response from 考拉 on Feb 18, 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！非常遗憾未能得到您的肯定，我们非常希望能够得到您的意见与建议。期待您的再次光临！祝生活愉快！

10/10 Excellent

xian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
很好
Stayed 1 night in Dec 2020
Response from Carlar on Mar 1, 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您对我们的肯定，期待您再次前来度假！祝生活愉快！

10/10 Excellent

xian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
很好
Stayed 1 night in Dec 2020
Response from 考拉 on Feb 18, 2021
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您对酒店的肯定，非常期待您的再次光临！祝生活愉快！

10/10 Excellent

huiqin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很不错，服务好，还免费升级高楼层。早餐很棒
Stayed 2 nights in May 2020
Response from Carlar on May 25, 2020
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！感谢您的满分点评！期待您能再次前来，祝一路顺风！

2/10 Terrible

Edwin

Stayed 2 nights in Apr 2020
Response from Carlar on May 6, 2020
尊敬的宾客：感谢您选择绿城千岛湖喜来登度假酒店！非常遗憾未能得到您的肯定，我们非常希望能够得到您的意见与建议。也非常期待您能再次选择我们，祝生活愉快！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

GUANTING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from 客户关系经理Carlar on Dec 5, 2019
尊敬的贵宾：您好，感谢您选择入住绿城千岛湖喜来登度假酒店并满分好评！期待您再次前来！祝生活愉快！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
房間很大舒適安靜
Stayed 2 nights in Nov 2018
Response from 客户关系经理Ada on Nov 25, 2018
尊敬的贵宾：您好，感谢您选择入住绿城千岛湖喜来登度假酒店并对酒店环境的点赞，酒店是千岛湖中心湖区唯一国际品牌酒店，呈弧形面对千岛湖中心湖区，背靠千岛湖主城区，闹中取静，交通便利，设施齐全，欢迎您再来度假。绿城千岛湖喜来登度假酒店全体员工祝您工作顺利！心想事成！

8/10 Good

TSUI HUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, 除了西餐廳選擇太少
Stayed 1 night in Oct 2018
Response from 客户关系经理Ada on Nov 25, 2018
尊敬的贵宾： 感谢您选择入住绿城千岛湖喜来登度假酒店！ 有任何可以帮到您的或者更加详细的建议给到我们，请随时联系我们 期待您的再次光临

10/10 Excellent

xi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店设施齐全，位置优越，服务也很到位，整体入住感觉不错。
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
隔日還續住…門口有掛上請勿打擾…早上10點多就有服務員開門要打掃，睡夢中讓人來不及穿衣服。五星外觀只有一星服務。電話開通撥打外線要等10分鐘。保險箱無法打開也是等了10分鐘。酒店叫的出租車無跳錶…被司機喊價吭錢。住湖景房但晚上一片黑也看不到什麼。這酒店不值得花2500¥高房價入住。

10/10 Excellent

CHIA-CHU, 臺灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不錯的環境
位置不錯，湖景房面對一片開闊的湖水感覺很棒。
Response from SEVEN on Apr 20, 2018
尊敬的CHIA-CHU, 非常感谢您于入住千岛湖喜来登度假酒店，拥有优越的 地理位置是我们酒店的特色，也是我们优势之一。您的认 可对我们来说，是最为珍惜的褒奖！再次感谢您的下榻， 我们期盼再次为您服务！

10/10 Excellent

Xujin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景色优美，服务人员友好，设施齐全！早餐丰盛！儿童游乐园，泳池一应俱全！
景色优美，服务人员友好，设施齐全！早餐丰盛！儿童游乐园，泳池一应俱全！
Response from Seven Fang on Apr 14, 2018
尊敬的宾客，感谢选择千岛湖喜来登度假酒店，并抽出时间分享您的入住体验。正如您所亲身感受，我们酒店是很适合亲子出游的度假酒店， 能为您的旅程带来更多惊喜，是我们的荣幸，我们期待您再次光临！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推荐入住
酒店环境很安静，不远处就是镇中心，吃饭很方便
Stayed 1 night in Dec 2017
Response from Seven on Feb 28, 2018
尊敬的宾客，感谢您与我们分享入住体验，拥有优越的 地理位置是我们酒店的特色，也是我们优势之一。您的认 可对我们来说，是最为珍惜的褒奖！再次感谢您的下榻， 我们期盼再次为您服务！

10/10 Excellent

Xuyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得入住
地點不錯挺方便的 陽台湖景很好，服務人員素質也不錯，房間打掃時連皮鞋的幫忙擦了，讚一個
Stayed 2 nights in Nov 2017
尊敬的宾客，感谢您对我们的认可，酒店的服务能得到您的肯定和认可， 我们感到非常的荣幸，我们会继续努力， 做到更好， 增加宾客入住的满意度，我们期待您能再次入住。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
下午16点抵达酒店的，竟然房间还没有打扫好，这个略不满意；前台设有spg会员柜台，但是会员任何额外服务；酒店提供脚踏车，电动车租借，非常方便；房间视野也不错，床很舒服；退房时需要排蛮久的队，对于没有额外消费的客人竟然不设快速退房通道，这个有待改进。
Stayed 1 night in Aug 2017

10/10 Excellent

wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
各方面感受都很好，但含早餐的房间好像不多，总是预订不到
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
风景不错特别是高层中间几个人房间 房间很新 酒店位置很好 服务也不错 有些水上项目可以玩玩 还可以骑自行车沿着湖溜达 适合住个几天慢慢玩
Response from Seven on Apr 14, 2017
尊敬的宾客，感谢您与我们分享入住体验。我们很高兴您对酒店作出的好评和称赞！您的好评是我们前行的动力，酒店将不断提高服务 量，带给您更多惊喜体验。再次感谢您对千岛湖喜来登度假酒店的厚 爱，我们期待着你的再次光临！

10/10 Excellent

Da-maha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
窓から見える湖は絶景！夕日もちょうど見える方角なのでしばらく見とれてしまうほど。また来るなら 絶対ここを利用したいと思います。

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
为了省点电，闷热的天气不开空调主机，打了几个电话也不解决问题，太烂了！

10/10 Excellent

HUAN, 江苏

Liked: Cleanliness, property conditions & facilities, room comfort
高峰期时段前台只有一个人，排队太久服务效率不高。当然酒店环境以及地理位置和风景都很好。

10/10 Excellent

Qian wen, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good
The room was nice and comfortable just as seen in the pictures. We stayed one night and had dinner and lunch(2nd day) in the Chinese restaurant of the hotel and it was really great! One drawback is that the cleaning staff attempted to clean the room while we were out in the morning, and she just left when she found we did not checked out yet.she just took away the bed sheets and left with mess. We asked them to make the bed again after we came back, and the staff told us that the front desk told them we checked out already so they came in to clean. There's some problems in the communication between staff and we hope they can improve accordingly.

10/10 Excellent

Wei-Lin, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
真的是很棒的飯店，很適合渡假休息的地方！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一应俱全的酒店，很棒。
酒店可以玩各种水上娱乐设施，价钱还算合理。还可以租游艇。酒店里面还有游乐园，小朋友玩得很开心。地理位置非常好，步行到千岛湖大排档或者湖滨天地都在30分钟以内。吃完饭湖边走走很是惬意。千岛湖很安静。值得再去。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort