I stayed at two other Sofitels elsewhere and this one is absolutely not up to my expectations. Check in was very slow and I had to wait for the room to be ready. There is no gym. Facility is outdated. Very close to West Lake, but there is no view of the lake from the hotel.
Comment from Hotel Management
Sep 13, 2016 by Anna Shi, Hotel Management
Dear Expedia member,
Thank you for telling us your experience at Sofitel Hangzhou Westlake, check in experience was not up to your expectation, please accept our sincerest apologies, please rest assure that we are addressing the problems and will prevent future occurrence, it is our hope that we can serve you better in near future.