Ratings based on 153 Verified Reviews

3.8 out of 5
66% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from AU

Good for business trip

Posted Apr 10, 2017
Good for business trip but probably not for a convenient holiday. It takes 15 min drive from hotel to West Lake, given traffic condition and driving speed limit. The reception desk can speak reasonably good English.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient Hotel at Affordable Rate

Posted Mar 15, 2017
Pros: Spaciousness and location Wifi - easy to access.
Cons: Condition of the hotel lobby - rather dated and tired looking.
Location: Good eating places and walking distance to town area.
Have been staying at this hotel for my last 3 visits. Like the convenience of its location.
3 out of 5
Recommended
for Everyone
by A verified traveler from Oakland, CA

OK hotel with nice staff

Posted Mar 1, 2017
Pros: Location, hotel staff
Cons: Getting better gym equipment
Location: About 5-10 minute walk from subway, 2 minute walk from bus station, near silk market, lots of food if you walk about 10 minutes away.
The hotel is pretty old and doesn't seem to live up to its 5-star rating that it claims to have. The room itself is alright since it's clean for the most part, although it does look a bit outdated. The gym equipment is very bad since a good chunk of them don't work, or are scary to use. However, hotel staff is great and extremely helpful and nice. Location is pretty good overall too.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Money for value. Ask for newspapers. TV channels a little limited. Overall I recommend.
4 out of 5
by A verified traveler

Posted Jan 4, 2017 on Hotels
food is great and not that expensive.at the buffet dinner. taxi service is good.
5 out of 5
by A verified traveler

Excellent Hotel

Posted Nov 10, 2016 on Hotels
Excellent hotel, good breakfast,very good service Location is very good, very close to west lake park and shopping. About 20 mins from train station(15RMB) by taxi.
4 out of 5
by A verified traveler

An older hotel with a make-over

Posted Oct 15, 2016 on Hotels
The hotel has just been freshly renovated thanks to the recent G20 event. Rooms are attempted to be 5 stars but the little details have given it away. Good value, and coffee shops and restaurants nearby. The closest convenience store is like 5 minute walk away.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 11, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Sep 29, 2016 on Lastminute
It is a pleasure having drinkable water straight from the rap and also a big screened computer in the room. But we didn't like the towels in the bathroom.
3 out of 5
by A verified traveler

Decent hotel but overpriced for service

Posted Sep 28, 2016 on Hotels
Not so convenient if you are planning to visit west lake. Drive to west lake from hotel get crazy in peak hours especially on weekends. Free Car parking service is positive side of our stay.