Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
62% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

杭州東駅から近い

Posted Nov 27, 2016
Pros: バスタブ
Cons: スタッフの愛想
Location: 杭州東駅から近い
所々に老朽化が目立っています。ホテルのランク4つ星の割にはサービスなどは期待外れでした。ただ立地は比較的便利なところにありますので、細かいサービスなどを期待せずに泊まれる方は便利な場所にありオススメです。
3 out of 5
by A verified traveler

Posted Nov 25, 2016
酒店裝修比較殘舊,在市中心交通方便,步行10分鐘到地鐵站,價錢尚可,可以介紹給朋友一試入住。中餐質素一般,自助餐質素就比較差
2 out of 5
by A verified traveler from 日本

わかりやすいホテル

Posted Oct 9, 2016
Pros: バスタブがあることでしょうか!
Cons: 衛生面、フロントの対応など、ランククラスの対応はしてほしい
Location: 周囲には、ローソン、FMあり便利です>
1週間泊まりましたが、掃除は1回のみ、そのため、空気が悪いのか?喉を傷め、鼻水がでて、日本に帰ってきてからも、しばらく治りませんでした。
3 out of 5
by A verified traveler from Hanoi

古いホテル

Posted Sep 29, 2016
以前は、ちゃんとした高級感溢れるホテルでしたが、質は、低下してると思いました。人材不足なのでしょうか?
4 out of 5
by A verified traveler from 台灣

Posted Sep 2, 2016 on Hotels
離地鐵有段距離,坐公交反而比較方便,飯店房間都不錯,但是地毯沒有清乾淨,附近有些吃的,不怕餓肚子
4 out of 5
by A verified traveler

Would stay again

Posted Aug 9, 2016 on Hotels
I booked this hotel on the whim thanks to other reviews. The hotel is in a good location, about a 30 min walk to Westlake. The room was a decent size and housekeeping was really good at stocking toiletry items and kept the room cleaned when I was away. My luggage was on a later flight and it arrived the next day to the hotel which I informed them to hold onto it until I come back. Concierge was good about that. Two issues I had while there was the language barrier (but that's to be expected while traveling overseas, however since it said international hotel, a different expectation was involved) and the wifi connection. It takes about 5 tries to be able to connect, however, others may not have an issue. Overall, I enjoyed staying here since i didn't encounter any major issues during my stay.
3 out of 5
by JIA-SHENG

This traveler left a rating score only Posted Jul 30, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 8, 2016 on Hotels
3 out of 5
by Jiefu - from California

a little old school but comfortable

Posted Jul 6, 2016 on Hotels
1. easy walk from metro, even with luggage 2. old school, a) indoor swimming pool, b) extremely run down crowded (not with people) exercise room, c) even had security at elevator checking id's to keep "unwanted" or maybe gain extra charge for"guests" visiting rooms. 3. cheap restaurants within 5 minute walk 4. relatively comfortable and roomy sleeping arrangement with large comfortable bed. 5. had a bit of run around at check in. It was as if they weren't ready for hotels.com foreign user. Was bounced to three different people in 2 different rooms to finally confirm check in. 6. English skills were minimal. overall would stay here again though price may be higher than necessary even in Hangzhou.
4 out of 5
by Ming Hui from Singapore

Posted Jun 23, 2016 on Hotels
Breakfast is horrible. Better to visit the cafe and eateries just 3 min walk next to hotel.