Ratings based on 144 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from chch nz

Good location

Posted May 12, 2017
Warm ,comfortable close to pools an bars safe parking on site. lots of parking around if friends want to stop in
Comment from Hotel Management
Jun 1, 2017 by Pam, Hotel Management
Many thanks for the review
4 out of 5
Recommended
for Everyone
by A verified traveler from Qld, Australia

Excellent Location

Posted Feb 28, 2017 on Wotif
Pros: The location was brilliant, the beds very comfortable and the kitchen well equipped.
Cons: Shower lacked pressure but that's the only complaint.
Location: Hot Pools basically across the road were wonderful. Golf Course was challenging but the scenery was breathtaking. Can't wait to go back one day.
Owner Pam is a pure delight, always cheerful and incredibly helpful. Couldn't get much closer to the Hot Pools. The pools, shops and restaurants are about 30 seconds easy walk from the Hotel. Absolutely delightful town made even more special by Pam!
Comment from Hotel Management
Mar 29, 2017 by Pam, Hotel Management
Well we just loved your visit too. It is always easy being nice to nice folk
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great location

Posted Feb 26, 2017 on Wotif
We had a great time in hanmer springs every one was so friendly great atmosphere
Comment from Hotel Management
Mar 29, 2017 by Pam, Hotel Management
We did enjoy your time with us. Hope you had a great holiday
5 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to all the shops and pool

Posted Feb 6, 2017
Didn't have to get in the car the whole trip was there just walked everywhere
Comment from Hotel Management
Mar 29, 2017 by Pam and Ian, Hotel Management
It is just great in Hanmer. Everywhere is walking distance and if the unfortunate thing happens with rain, we provide umbrella's. Hope to see you back again sometimeish
5 out of 5
by Marie

Posted Jan 5, 2017 on Hotels
Welcoming and helpful hosts, breakfast vouchers to nearby cafe which was. Exceptionally good, free pool towels, most enjoyable and relaxing stay in warm room with free DVDs to watch on a cool day.
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Pleased that you had a relaxing holiday with us
4 out of 5
Recommended
for Everyone
by A verified traveler

great stay

Posted Nov 23, 2016
Nice hotel, big king sized bed. Room was comfortable for overnight stay. It is within walking distance to the springs and the bars and restaurants. Hotel staff were lovely. Would stay again.
Comment from Hotel Management
Jan 19, 2017 by Ian and Pam, Hotel Management
So pleased you enjoyed our units - We do try very hard to make everyone's stay enjoyable
3 out of 5
by A verified traveler from Christchurch

Studio room

Posted Oct 10, 2016 on Wotif
Location: Very close to restaurants main heart of town. Hot pools/ everything just at your fingertips.
Studio room bathroom old & tired. Trouble with hot water adjustment in shower. Walls not very soundproof. Cleanliness excellent. Staff excellent. Close to everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from France

Very nice motel close to the hot pools

Posted Sep 17, 2016 on Wotif
We only stayed one night but we definitely recommend it: first great welcoming, two minutes walking from the pools and the restaurants and even if the room furniture is a little bit old, the room are spacious and very clean which make it very comfortable. Thank you again for this fantastic welcoming, we spent an amazing weekend
Comment from Hotel Management
Jan 19, 2017 by Ian and Pam, Hotel Management
Many thanks for your review. We are updating fixtures and fittings but like everything, it all takes time
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Nice place close to town centre and pools

Posted Aug 31, 2016 on Wotif
Awsome staff and room was tidy and comfortable. Will stay again.
Comment from Hotel Management
Jan 19, 2017 by Ian and Pam, Hotel Management
Sorry for the tardy reply. We are the new owners and we clean, clean, clean and then to the office for officy bits. I incorrectly assumed that all guest reviews were through Tripadvisor so hadn't even looked at other sites. Sorry. Your comments were greatfully received though and are so pleased you enjoyed your stay with us.
5 out of 5
by A verified traveler

Above average

Posted May 9, 2016 on Hotels
Friendly helpful service, with going the extra mile to provide towels for the hot pools free of charge. Have stayed at a lot of places this one rates highly for cleanliness.
Comment from Hotel Management
by Pam, Hotel Management
Many thank's for the great review and we are very pleased that you enjoyed your stay with us