Ratings based on 285 Verified Reviews

4.0 out of 5
76% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 19, 2017
Need updating rooms,very poor equipment in the bathroom,very noisy etc
Comment from Hotel Management
Sep 5, 2017 by Hotel Management, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted May 25, 2017
Pros: not a lot
Cons: A mature member staff to help the girls when we asked for a menu the girl said ill get one we never saw the menu or her again
The hotel staff were a huge disappointment with the exception of one whos name I don't know she helped us with a dispute with a taxi driver and was very good at her job the others seemed to be more concerned with something other than you, we went into the bar and waited 20 minutes for someone to serve us when she came she was clueless regarding the wine telling my wife that the white she ordered was actually red we retreated outside to drink our drinks and came back to get another but had to wait a further 10 minutes on her return we decided not to bother and told her our room no. but we had to pay then and couldn't put it on our room.I think they could do with an older person there as all the staff were under 25.when we booked out the two girls were okay but kept talking in german and giggling we wont go back there again!
Comment from Hotel Management
May 29, 2017 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager
4 out of 5
by Siveen

Good business hotel

Posted Mar 23, 2017 on Hotels
Staff friendly, rooms clean, ok breakfast. Area is not the best but there is a shopping mall near enough
Comment from Hotel Management
Apr 4, 2017 by Dominik Gocke, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
4 out of 5
by A verified traveler

Discovery close to HAJ

Posted Dec 10, 2016 on Hotels
Nice overnight stay close to HAJ. Friendly service. Fine rooms (for the price). Will go back.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
4 out of 5
by Dan from Manchester

A pleasant stay for scaffolding enthusiasts

Posted Aug 30, 2016 on Hotels
We used the hotel as an overnight rest stop on the journey to Hamburg from the UK, opting for this hotel due to the promise of a comfortable stay after the tedious drive. Despite the ongoing roadworks on the nearby autobahn, the location of the hotel is convenient for those travelling past. Upon arrival however, we struggled to actually find the hotel due to it wearing a rather unattractive dressing of scaffolding. After navigating the exterior looking for an entrance that wasn't entwined with countless metal poles, we were greeted by the standard glitzy Mercure style. The receptionist wasn't the most chirpy lass on the planet, but the service sufficed. Presentation in the lobby, elevators, corridors and the rooms were pristine, with the addition of a makeshift balcony courtesy of the exterior scaffolding. Due to the proximity of the scaffolding walkways to the windows, hotel occupants can easily take the opportunity to climb from their window and take a run around the exterior of the building. We opted not to do this however due to the rather grim appearance of the lobby roof below. The hotel bar was well kept and the waiter was swift and pleasant in his service. Nothing quite beats the speedy delivery of a pilsner to your table after travelling across the continent. Overall, a pleasant stay that was only impacted by the ongoing visuals of construction work, and the frustration of trying to access the hotel from the autobahn.
3 out of 5
by A verified traveler from London

One night stop over

Posted Aug 8, 2016
A clean and delightful place visually. Room was fresh, simple and modern and again fantastic to look at. However, only dealt with the staff in the restaurant, one particular employee was a tad condescending. I asked for a tissue (as britt often do) and was told they only supplied 'serviettes'! Stayed overnight on a Saturday so this could be the reason for the last criticism but food was poor breakfast cereal STALE, crossionts STALE!
Comment from Hotel Management
Aug 8, 2016 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager
5 out of 5
by Kazimierz from Bognor Regis

Posted Aug 4, 2016 on Hotels
Good service
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,
3 out of 5
by VALDIS

Posted Jul 18, 2016 on Hotels
Television did not work in my room.
4 out of 5
by Frank

Posted Jun 20, 2016 on Hotels
Comment from Hotel Management
Jul 15, 2016 by Dominik Gocke, Hotel Management
Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung zu Ihrem letzten Aufenthalt in unserem Hotel kundzutun. Ich möchte mich im Namen des gesamten Personals Mercure bei Ihnen für Ihren Besuch bedanken und freue mich sehr darauf, Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihre Direktion
5 out of 5
by Lucian from Warsaw

Very good

Posted Jun 7, 2016 on Hotels
Very nice
Comment from Hotel Management
by Dominik Gocke, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager