Ratings based on 353 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Rochdale, UK

Great Place

Posted Sep 19, 2016
Great place to stay for meeting our customers and end users.
Comment from Hotel Management
Sep 21, 2016 by Katrin Probst, Hotel Management
Dear Christian, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katrin Probst Front Office
5 out of 5
by A verified traveler

Posted Sep 12, 2016 on Hotels
Great location and the staff were very helpful Also car park next to hotel made life very easy
5 out of 5
by Anthony from New Malden

Highly Recommend

Posted Aug 16, 2016 on Hotels
It was our fist time in Hildesheim and everything about our stay the hotel was great
4 out of 5
by Julien from London

Quiet and good value

Posted Jul 31, 2016 on Hotels
The hotel is housed in a classical style stone castle set in a small park, which confers it a pleasant atmosphere. The room was quiet, but unexceptional. There was no iron, no LED reading light next to the bed (only bright side table lamps), only one chair for 2 guests and no air-conditioning (it was 32°C outside). The bathroom was clean and functional but not particularly beautiful for a 4-star hotel. The hotel was children friendly and there was a playing corner near reception with toys and even an Xbox 360.
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Hildesheim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next stay, we can reserve a room in the ground floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rose Front Office Manager
3 out of 5
by A verified traveler

Posted Jun 16, 2016 on Hotels
Checking in and out incredibly slow Rude staff behind bar and room service
Comment from Hotel Management
Jun 27, 2016 by Michael Rose, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hildesheim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Rose Front Office Manager
4 out of 5
by Peter

Posted Mar 20, 2016 on Hotels
Comment from Hotel Management
Jun 27, 2016 by Michael Rose, Hotel Management
Sehr geehrter Herr Peter, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Hildesheim. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Michael Rose Empfangsleiter
5 out of 5
by Jaye

Posted Feb 8, 2016 on Hotels
Great locale; fairly close to center fachswerk structures, rathaus and many churches.
5 out of 5
by STEVEN from hertfordshire

Fantastic hotel

Posted Dec 23, 2015 on Hotels
This hotel really is top quality, we knew we would be arriving in the early hours due to our flight, we were met at 3am by a lovely bright lady, who spoke excellent English, what a relief after a 4.5hr delay, no trains and a mad taxi driver from Hannover airport! The room was spotless, bed very comfortable and a good size. Breakfast was excellent for the £18 and really set us up for the day. The room was cleaned well, I splashed the side of the shower with a bit of toothpaste and forgot to go back and wipe it off, but it was spotless after we got back. Reception staff all very helpful and friendly. Would book again 100%.
3 out of 5
by A verified traveler

Expansive hotel with basic amenities

Posted Jun 14, 2015 on Hotels
A beautiful venue, very basic rooms: no AC and no safe in the room
5 out of 5
by A verified traveler

Very nice hotel

Posted Jun 1, 2015 on Hotels
I used the Novotel Hildesheim as a convenient stopover while driving in Germany. The hotel was convenient for the autobahn and was of an excellent standard.