GOOD LOCATION, WONDERFUL STAFF
Posted Mar 10, 2014
For the price we paid, Artisan Boutique was an excellent choice. Our only real complaint was that they kept putting us in other hotels. Tho we knew that there was a sister hotel nearby, we specifically chose Artisan Boutique. But when we arrived at 2 in the morning, tired from the flight, they put us in a Artisan Lakeview in cheaper rooms that the ones we booked and paid for. This was extremely disappointing, and we did inform them that we would arrive very early in the morning. They moved us back to Boutique the next day, but the repacking and moving was a hassle. Then we got back from a trip to Hue, the same thing happened. We were moved to a hotel a few streets down. Admittedly, the rooms we got this time were bigger and it was a newer hotel, but again, we had to go through the hassle of repacking and moving back to Artisan Boutique the next day. The hotel staff moved our suitcases for us though. But other than that, it's a lovely, cozy little hotel in a nicely quiet part of the Old Quarter, so close to all sorts of restaurants and shops and the pretty Hoan Kiem Lake. The rooms are nicely comfortable and well-appointed. The staff was especially wonderful, extremely pleasant and so very helpful. Sophia especially was a joy to have around. My hats off to Duc, who good-naturedly took the tirade I gave him at 2 am when we first got in and were given the wrong rooms. I would stay here again.