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I am thoroughly impressed with this property. From the warm welcome at check-in, to the comfortable, clean, well-appointed room, and finally, to the service received at the restaurant during breakfast. The staff is friendly and very hard-working, across all levels. I initially had some feedback after ...
Wonderful staff and location. The restaurant had great food. We ate there several times. The breakfast included with the room was ok. The spa was exceptional. Overall had a great time and would go back again. Rooms were clean and nice. Not large, with little storage.
The staff cleaned my room twice a day and every staff was nice to me. Especially club room was convenient. 20 min by car away from the old centre was the only weakness of the hotel. Hope I visit next time Hanoi with this hotel.
The hotel is beautiful. The service from staff is excellent and the location on the lake is gorgeous. We didn’t get a welcome drink on arrival which would make it perfect. I had booked a twin instead of a double room by accident and the changed it without a problem for us. The prices of drinks and ...
Staff were just so eager to help. Hotel is in a nice quiet street and is still close to everything in the Old Quarter. Great food just outside the door on the street. Breakfasts were brilliant. Organised a great Halong Bay Cruise for us.
The hotel is nice and the rooms are modern and clean with quality mattress. Check-in was difficult because they did not have our Expedia reservation even though I had a confirmation number. So it took awhile to correct. The buffet breakfast is nice and the hotel is easy to locate for taxis and is ...
The bed was very comfortable. Location was out of the bustle of the action area however is suitable for people who like to explore more by foot. The surrounding food stores are a few - however don't expect all to taste like those in the Old Quarter with abundant of choices. I would suggest this hotel ...
Had a very pleasant stay at JW Marriatt! The staff was extremely courteous and friendly. Spa was also top notch as well as other amenities. Jason (Bell Desk) Ha and Hanna at executive lounge were very helpful and pleasant to us! 👍
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