Featured Image
1/72 Featured Image
Room type

Premier Room, 1 King Bed, Smoking

Max Occupancy: 3 guests (up to 2 children)

Premier Room, 1 King Bed, Non Smoking

Max Occupancy: 3 guests (up to 2 children)

Club Room, 1 King Bed, Non Smoking

Max Occupancy: 3 guests (up to 2 children)

Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant


This family-friendly Hanoi hotel is within 2 mi (3 km) of My Dinh National Stadium and Keangnam Hanoi Landmark Tower. Vietnam National Convention Center and Vietnam Museum of Ethnology are also within 3 mi (5 km).

Hotel Features

Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free wired Internet in public areas and free self parking are also provided. Additionally, 4 bars/lounges, a health club, and a 24-hour fitness center are onsite.

Room Amenities

All 393 rooms boast deep soaking tubs and offer iPod docks and 24-hour room service. Refrigerators and minibars are standard, as are LCD TVs with cable channels.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Crowne Plaza West Hanoi features an outdoor pool and a health club. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a poolside bar. Wired high-speed Internet access is complimentary.

Business amenities at this 5-star property consist of a 24-hour business center, limo/town car service, and meeting rooms. 5 meeting rooms are available. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a sauna. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Complimentary self parking is available on site.

Crowne Plaza West Hanoi has designated areas for smoking.

  • 24-hour business center 
  • 24-hour fitness facilities 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • ATM/banking 
  • Breakfast available (surcharge) 
  • Children's club (free) 
  • Children's pool 
  • Coffee/tea in lobby 
  • Free newspapers in lobby 
  • Concierge services 
  • Conference center 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Free self parking 
  • Free wired high-speed Internet 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Health club 
  • Laundry facilities 
  • Library 
  • Limo or Town Car service available 
  • Luggage storage 
  • Meeting rooms 9 
  • Number of bars/lounges - 4 
  • Number of buildings/towers - 1 
  • Number of floors - 24 
  • Number of meeting rooms - 5 
  • Outdoor pool 
  • Poolside bar 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Sauna 
  • Shopping on site 
  • Snack bar/deli 
  • Spa services on site 
  • Spa treatment room(s) 
  • Supervised childcare/activities (free) 
  • Terrace 
  • Total number of rooms - 393 
  • Tours/ticket assistance 
  • Wedding services 
  • WiFi (surcharge) 

Family Friendly Amenities

  • Children's club (free)  
  • Children's pool  
  • Cribs/infant beds (complimentary)  
  • In-room childcare (surcharge)  
  • Laundry facilities  
  • Outdoor pool  
  • Refrigerator  
  • Snack bar/deli  
  • Supervised childcare/activities (free)  


Available in some public areas: Wireless internet access ( 18 USD per 24-hour period ), Free wired high-speed Internet


Free self parking

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Bathtub only 
  • Cable TV service 
  • Climate control 
  • Coffee/tea maker 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Deep soaking bathtub 
  • Desk 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room safe 
  • iPod docking station 
  • Iron/ironing board 
  • LCD TV 
  • Minibar 
  • Pay movies 
  • Phone 
  • Pillow menu 
  • Private bathroom 
  • Refrigerator 
  • Room service (24 hours) 
  • Slippers 
  • Sofa bed size 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Lackah - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site 

Spa Services

The Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Number of treatment rooms 9 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessibility equipment for the deaf 
  • Accessible bathroom 
  • Accessible path of travel 
  • Braille or raised signage 
  • Accessible parking 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40++ per night.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

24-hour check-in

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 18 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 41++ per person (roundtrip)
  • Rollaway bed fee: USD 40++ per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Sorry, we seem to have had an issue loading our review content. Try again?