Ratings based on 93 Verified Reviews

4.2 out of 5
74% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
Pros: Great location, customer services, the whole look and the experience in general.
Great location, customer services, the whole look and the experience in general.
1 out of 5
by A verified traveler from UK

Not for tourists

Posted Dec 22, 2016
This hotel is atleast 1 hour taxi ride From central Hanoi, and given that most tours are a further 3-4 hours (Halong bay etc.) from central Hanoi- this is highly inconvenient. None of tour operators will pick you up from hotel, so an extra 200,000 Dongs each way trip in addition.All good restaurants again based in centre. Breakfast does have some variety- with local and Japanese cuisine- mainly catering for conference delegates etc. and breakfast room extremely busy and crowded. Personally we have had better breakfast in other hotels in Vietnam. We were apparently booked for only 2 breakfasts( despite checking in for family of 3)!-Again unusual as no such problem in the other ones that we had booked. We had to argue about this, and finally did not have to pay. Again asking to pay for extra bed, which other hotels happy to arrange for free. We had sought advise from concierge for Halong bay trip and they recommended a company that has very bad reviews on trip advisor that we thankfully decided not to go ahead with finally( for some reason they hesitated to offer us even the name of the tour company, and we were just glad that we insisted that we needed it). The taxis that they recommend which stand outside the hotel cost us twice the charge of other taxi companies return- so not sure whether hotels get Commission for this. On the whole, poor overall experience, just not catered for visiting tourists- avoid this if you have other options!
4 out of 5
by A verified traveler

Business stay

Posted Dec 20, 2016 on Hotels
The club staff were really helpful and made my stay a real pleasure.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Dear valued guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2016 on Wotif
I enjoyed Hanoi, the traffic is insane but so much fun to watch. Crowne was lovely, the staff excellent and very welcoming.
4 out of 5
by Mahaindran from Kuala Lumpur

Simply fabulous with excellent quality

Posted Jul 15, 2016 on Hotels
It was a wonderful stay, well worth the room rate. The staff were excellent rendering the best service possible. They reach out to the guests to ensure that every need is well taken care off. The surrounding area close to the hotel was rich with greenery, calmness and relatively clean. The restaurants and eateries close to the hotel provide good food and drinks.
Comment from Hotel Management
Jul 19, 2016 by tsujip, Hotel Management
Dear “Mahaindran”, Thank you for your feedback about the Crowne Plaza West Hanoi. It’s great to read that you had a wonderful stay with us and your comments about the service levels in the hotel are much appreciated. The hotel is located in the newer area of Hanoi and therefore the roads are wider and there is a little more greenery than some of the other areas of Hanoi. Good for you for trying some of the local places to eat and drink. You really get to understand more about a location when you eat and drink at the same places as the locals. We are happy to be of service and hope you will stay with us again in the future. Warm Regards, Paul Tsuji Resident Manager
5 out of 5
by Ng

Posted Jul 3, 2016 on Hotels
Comment from Hotel Management
Jul 19, 2016 by tsujip, Hotel Management
Thank you
4 out of 5
by Tat Ming from Singapore

Great service

Posted Mar 8, 2016 on Hotels
Easy to get to and from the hotel by taxi. The stay was comfortable and room is spacious. Service provided by staff is great and courteous. However, there is not much things to do in the neighbourhood and room soundproofing need to improve.
Comment from Hotel Management
May 14, 2016 by tsujip, Hotel Management
Dear “Tat Ming”, Thank you for staying with us at the Crowne Plaza West Hanoi, we appreciate you taking the time to write a review about the hotel. It’s great to read your comment about the great service. We really do try to ensure all guests have a good stay with us. The hotel is located in the newer area of Hanoi and costs about $8 to get into the Old Quarter and depending on traffic, approx. 30 minutes. We are sorry to read about your comments about the sound proofing in the guest room. Thank you for your feedback about the room being spacious. We hope you enjoyed Hanoi and please stay with us again on your next visit. Warm Regards, Paul Tsuji Resident Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 2, 2015 on Hotels
5 out of 5
by SHEREEN from Singapore

Posted Jun 30, 2015 on Hotels
We booked a family room and the room was very spacious and could comfortably accommodate my family of 4. Rooms are beautifully decorated and very clean. The location is excellent - just 3 minutes walk from Siam Paragon. Hotel staff are very friendly and courteous and always willing to help with any request. Would book this place again for all future trips to BKK.
5 out of 5
by Ravi Kumar from Bangalore

Nice hotel

Posted Jun 25, 2015 on Hotels
Friendly staff. Enjoyed the stay here.
Comment from Hotel Management
Sep 5, 2015 by tsujip, Hotel Management
Dear "Ravi Kumar", Thank you for staying with us at the Crowne Plaza West Hanoi. Your kind words about the staff are much appreciated and it's great that you enjoyed your stay with us. Warm Regards, Paul Tsuji Resident Manager