Everything was fine until check-in manager said Wifi is not free. I came to hotel late and the room I booked was not available. She was very rude to customer when i was checking-in. She made my first day in Hanoi so worse. I couldn't believe her attitude.
Comment from Hotel Management
Jul 2, 2016 by tsujip, Hotel Management
Thank you for staying with us at the Crowne Plaza West Hanoi. The reservation did not include wifi, however when we were told that you were a member of IHG, we provided complimentary internet. I am sorry that this confusion impacted your stay with us.