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Overview of Gem Premier Hotel & Spa

Photo gallery

Guest reviews

4.5 / 5Wonderful
882 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Air Conditioning
  • Spa

Map

Explore the area

Popular LocationSt. Joseph's Cathedral2 min walk
Popular LocationHang Gai Street5 min walk
Popular LocationHoan Kiem Lake8 min walk
AirportHanoi (HAN-Noi Bai Intl.)24 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Junior Suite

    Junior Suite

    Room amenities

    • 237 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More details
  • Senior Suite, City View

    Senior Suite, City View

    Room amenities

    • 269 sq ft
    • City view
    • Sleeps 2
    • 2 Large Twin Beds OR 1 Queen Bed
    More details
  • Executive Suite, 1 King Bed with Sofa bed, City View

    Executive Suite, 1 King Bed with Sofa bed, City View

    Room amenities

    • 323 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Family Junior Suite, 1 queen bed, 1 single bed, City View

    Family Junior Suite, 1 queen bed, 1 single bed, City View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 3
    • 1 Queen Bed and 1 Large Twin Bed
    More details
  • Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

    Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

    Room amenities

    • 355 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed, 1 Twin Bed and 1 Twin Sofa Bed
    More details
  • Presidential Suite with Balcony, 1 King bed, Church View

    Presidential Suite with Balcony, 1 King bed, Church View

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details

About this area

Hanoi

Located on a river, Gem Premier Hotel & Spa is in Hoan Kiem neighborhood and is connected to a shopping center. Hanoi Opera House and Thang Long Water Puppet Theatre are cultural highlights, and travelers looking to shop may want to visit Hang Gai Street and Dong Xuan Market. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium. Take an opportunity to explore the area for outdoor excitement like ecotours.

Popular Location

What's nearby

  • St. Joseph's Cathedral - 2 min walk
  • Hang Gai Street - 5 min walk
  • Hoan Kiem Lake - 8 min walk
  • Hoa Lo Prison Museum - 9 min walk
  • Ngoc Son Temple - 12 min walk

Getting around

  • Hanoi Railway Station - 16 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive

Restaurants

  • Onsite dining venue – Garden-view restaurant offering Vietnamese cuisine. Serves brunch, lunch, dinner, and light fare daily, happy hour available. Open 24 hours, reservations required. Kids' menu available.

About this property

Gem Premier Hotel & Spa

Luxury hotel connected to the convention center in Hanoi with full-service spa
This hotel features a full-service spa, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 50 individually decorated rooms provide free WiFi, free wired Internet, and minibars. Comforts include pillow menus and down comforters, and guests will also find conveniences like living rooms and dining areas.
Gem Premier Hotel & Spa offers 50 air-conditioned accommodations with minibars and safes. These individually decorated accommodations have separate living rooms. Beds feature down comforters. A pillow menu is available. 32-inch LED televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Âu Cơ Beauty Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.
The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Valet parking: VND 120000 per day
Limited parking spaces
Parking height restrictions apply
Roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)
Train station pick-up shuttle (surcharge)
Beach shuttle (surcharge)
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Limo/town car service
Shopping center shuttle (surcharge)
Ski shuttle (surcharge)
Theme park shuttle (surcharge)

Food and drink

Free buffet breakfast available daily 6:30 AM–9:30 AM
1 restaurant and 1 coffee shop/café
1 bar
Free daily reception
Room service available
Coffee/tea in common area(s)

Things to do

Art gallery
Fitness center
Full-service spa

Family friendly

Babysitting/childcare (surcharge)
Dry cleaning service
Laundry facilities
Refrigerator
Rollaway/extra beds (surcharge)
Separate dining area
Separate living room
Snack bar/deli

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Languages spoken

English
Vietnamese

Business services

1 meeting room
Business center
Computer station

Outdoors

Terrace

Spa

Aromatherapy
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Sauna
Spa open daily
Treatment room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower

More

Couples dining
Designated smoking areas (fines apply)
TV in lobby

Room amenities

Bedroom

Air conditioning
Down comforter
Pillow menu
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hair dryer

Entertainment

32-inch LED TV
Pay movies
Premium channels
Satellite channels

Food and drink

Champagne service
Coffee/tea maker
Dining room
Electric kettle
Free bottled water
Minibar
Refrigerator

More

Connecting rooms available
Desk
Free local calls
In-room massage
Individually decorated
Iron/ironing board (on request)
Safe
Separate living room
Slippers

Policies

Check-in

Check-in from 2:00 PM - 5:30 AM
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

  • If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation.

Renovations and closures

The property will be renovating from 01 December 2019 until further notice. The following areas are affected:
  • Bar/lounge
  • Business center
  • Fitness facilities
  • Meeting facilities
  • Sauna
  • Spa
  • Spa tub
During renovations, the hotel will make every effort to minimize noise and disturbance.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 470000 per day.

Payment types accepted at this property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 577000
  • Christmas Eve (24 December) Gala Dinner per child: VND 37700 (up to 6 years old)

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: VND 120000 per day
  • Early check-in fee: VND 599000 (subject to availability)
  • Late check-out fee: VND 599000 (subject to availability)
  • Rollaway bed fee: VND 470000 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

We should mention

This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Parking height restrictions apply.

Property is also known as

  • Gem Premier Hotel Hanoi
  • Gem Premier Hotel
  • Hanoi Gem Boutique
  • Gem Boutique Hotel Hanoi
  • Gem Boutique Hanoi
  • Gem Premier Hanoi
  • Gem Premier
  • Gem Boutique Hotel
  • Gem Premier Hotel Spa
  • Hanoi Gem Boutique Hotel
  • Gem Premier Hotel & Spa Hotel
  • Gem Premier Hotel & Spa Hanoi
  • Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

Guest reviews

4.5

Wonderful

5 - Excellent
606
4 - Good
152
3 - Okay
66
2 - Mediocre
31
1 - Poor
27
4.5
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.4
Property condition

3/5

    This traveler didn’t leave comments with their review
    Stayed 5 nights in Feb 2020

    3/5

    • Disliked: Cleanliness

    The facility is older than I expected. The room I stayed in have some furnitures that are very worn out. Towels and pillows can be updated.

    Stayed 1 night in May 2019

    2/5

    • Disliked: Staff & service

    Booked into gem and when arrived said the hotel was fully booked and moved us to a lower quality hotel and never compensated for the change.

    Stayed 1 night in Dec 2019

    3/5

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Stayed 2 nights in Nov 2019

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    SCAM.. photo by hotel.com is trap..refer review

    They are cheaters. Unfortunately i read review after I trapped. They have done same with many customer. You will book for GEM suite room but after you check in they will ask you to go 20 Mtr away in another old building with full off smell and dirty even not worth $20. Hotel.com team looks also involved. I made 2 time call each time 20 min over international roaming but no use..I spent another $100 on roaming call to singapore. Nightmare..

    Stayed 1 night in Sep 2019