Executive Room, Balcony, City View | Terrace/patio

Reviews of Hanoi Boutique Hotel & Spa

4 out of 5
Hanoi Boutique Hotel & Spa
7 Ngo Gach Street, Hanoi Old Quarter, Hang Buom Ward, Hoan Kiem District, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 9 out of 13 reviews" "
Rating 8 - Good. 4 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tatie Titelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very recommended. I loved the vibe and decor . The old town is packed with many hotels . This one was charming . Clean room with everything you need as a traveller . Very good morning breakfast. Staff was very helpful with luggage and I enjoyed the list of coffees , restaurants etc they give you to help you move around . The weekend night market is closed to for those who want to shop at night.
Response from Lucy on Apr 19, 2024
Dear Tatie Titelle,Thank you so much for such lovely compliments. Our team is so delighted to hear that you loved our charismatic decoration, cleanliness with variety breakfast and responsive members. Thank you for the opportunity to welcome you and we hope to have another reunion in a not too distant future!Best regards,Lucy LaMai (Ms.)Customer Service Manager

10/10 Excellent

ZACKERY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel providing all the amenities I needed. Excellent location. Staff extremely friendly and a delicious breakfast.
Stayed 1 night in Mar 2024
Response from Lucy on Mar 6, 2024
Dear Zackery,Thank you so much for spending some times writing us a review. We are happy to received your compliments about the appetizing breakfast and our attentive and accommodating team. We are as well very proud of the accessible location that is convenient for customers to visit famous attractions around the Old Quarter and absolutely delighted to hear that you left hotel with satisfaction.Once again, we are blissful to have you as our beloved customers. Considering us as your home-away-from-home in Hanoi is our pleasure. The team looks forward to seeing you next time!Best regards,Lucy LaMai (Ms.)Customer Service Manager

10/10 Excellent

mario

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and wife loved our stay at Hanoi Boutique Hotel and Spa it was a pleasure with the friendly desk staff and Manger and everyone who worked at the hotel I appreciate everything from the hotel it was a great stay and I recommend to anyone who stays in Hanoi it’s close to a lot of places to eat and site seeing so much to do in Hanoi from the hotel Thank you so much to everyone at the hotel and I loved our notes with chocolates it was a sweet gesture I wish we could stay longer but we are traveling through other areas in Vietnam but I do really recommend Hanoi Boutique Hotel and Spa we will be back to this hotel for our future stays Thank you again to everyone it was a please
Stayed 3 nights in Feb 2024
Response from Lucy on Mar 5, 2024
Dear Mario,Thank you so much for your nice words about our hotel. We are delighted to hear that our notes with chocolates and the lovely, friendly staff made a great impression on you and your wife during the vacation in Hanoi. We would love to have you as our lovely friends in a not too distance future, you always have a home-away-from-home in Hanoi!Once again, thanking for choosing us, we hope to welcoming you back next time!Best regards,Lucy LaMai (Ms.)Customer Service Manager

10/10 Excellent

Maria Cristina, SCHENECTADY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to a lot of things. Shopping,Restaurants are everywhere with good choices esp Vietnamese traditional food. Short walk to dong Xuan night market.
Stayed 2 nights in Jan 2024
Response from Lucy on Feb 4, 2024
Dear Maria, Thank you so much for spending time leaving a positive review for Hanoi Boutique. We are absolutely delighted to receive such nice compliments from you. We are happy to know that you loved the accessible location which is close to many famous and bustling streets of the Old Quarter. Your review is our motivation to keep moving forward. Hanoi Boutique wishes you all the best and we hope to have you on your next visit!Best regards, Lucy LaMai (Ms.)Customer Service Manager

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff - but oversold tour services. Location difficult to reach because of congestion and road blockage.
Stayed 2 nights in Jan 2024
Response from Lucy on Feb 4, 2024
Dear Erik, Thank you for taking your precious time to leave us a review. We are sorry to hear about your not so good experience with our tour service. We are dedicated to provide the customers with the quality tour along with the affordable offer. Since our business is very new and young, we focus more on setting our brand name by the customers’ experience rather than the benefit we could gain. Thank you for giving us your sharing which is truly valuable to us at the moment.It is also our pride to receive so much love and support from the customers. Our team is truly delighted to welcome a large number of bookings after a few months in charge. The central location which is close to two most famous and bustling streets of the Old Quarter - the Walking Street and the Night Market, is one of our most unique strengths, especially during these holiday months when the area received a numerous attentions. On the other hand, we would love to thank you for your compliments on our welcoming staff. We truly hope to have another chance welcoming you back in the next visit. Best regards,Lucy LaMai (Ms.)Customer Service Manager

10/10 Excellent

Maria Cristina, SCHENECTADY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lucy on Jan 21, 2024
Dear Maria,Thank you so much for taking your precious time to leave us a positive review. We are happy to know that you left hotel with satisfaction and you were pleased with our service. Our team hope to see you in a not too distant future!Best wishes,Lucy LaMai (Ms.)Customer Service Manager

8/10 Good

sinthavath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit crowded
Stayed 2 nights in Jan 2024
Response from Lucy on Jan 31, 2024
Dear Sinthavath, Thank you very much for taking time to leave us a positive review. It is our pride to receive so much love and support from the customers. Our team is truly delighted to welcome a large number of bookings after a few months in charge. The central location which is close to two most famous and bustling streets of the Old Quarter - the Walking Street and the Night Market, is one of our most unique strengths, especially during these holiday months when the area received a numerous attentions. Once again, thank you so much for choosing Hanoi Boutique as your home-away-from-home in Hanoi. We look forward to your next visit with your family!Best wishes,Lucy LaMai (Ms.)Customer Service Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hanoi boutique hotel was a great stay worth every penny staff were very attentive kind and courteous based in the old quarter bustling streets beer street nearby local market 2 minutes away all you could want for a short stay in Hanoi Thank you very much hope to see you again soon
Stayed 5 nights in Nov 2023
Response from Lucy on Dec 6, 2023
Dear Mark, Thank you so much for spending time leaving a review for Hanoi Boutique. We are absolutely delighted to receive such nice compliments from you. We are happy to know that you loved the accessible location which is close to many attractions and our lovely staff who brought you the fullest experience. Your review is our motivation to keep moving forward.Hanoi Boutique wishes you all the best and we hope to have you on your next visit!Best regards, Lucy LaMai (Ms.)Customer Service Manager

10/10 Excellent

TATSUYA

Stayed 3 nights in Dec 2023
Response from Lucy on Dec 31, 2023
Dear Tatsuya, We are so happy to receive your excellent review. We are absolutely delighted to know that you left the hotel with wonderful memories and for you staying at Hanoi Boutique Hotel & Spa was such a pleasure for us. It would be lovely to welcome you back in the near future again. We look forward to your next visit at Hanoi Boutique.Best regards,Lucy LaMai (Ms.)Customer Service Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here shortly when we arrived to Vietnam. Very sweet staff and great service and breakfast. Would stay here again
Stayed 1 night in Dec 2023
Response from Lucy on Dec 29, 2023
Dear our beloved customers,We are so delighted to receive such wonderful words you had for the Hanoi Boutique team. We are happy to know that you loved the breakfast and our heart-warming service from the lovely staff. Hopefully to see you again in a not too distant future.We look forward to your next stay at Hanoi Boutique!Best regards,Lucy LaMai (Ms.)Customer Service Manager