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Reviews of Victory Legend Hotel & Spa

3 out of 5
Victory Legend Hotel & Spa
6- 8b Tho Xuong lane, Au Trieu street, Hanoi

Reviews

8.8

Excellent

Rating 10 - Excellent. 279 out of 412 reviews" "
Rating 8 - Good. 58 out of 412 reviews" "
Rating 6 - Okay. 35 out of 412 reviews" "
Rating 4 - Poor. 23 out of 412 reviews" "
Rating 2 - Terrible. 17 out of 412 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dated, old and dirty, old NASTY air contioner,chairs were old musty and tv was old only had scrabbled vietnamese channels......what tipped it over the top is when i found a pubic hair on my pillow, when i went downstairs to see if i could get another room,the guy didnt seem to make a big deal about it, i went downstairs next morning and told girl i was checking out, i showedher pictures a d she shugged her shoulders, i left for a better hotel. I hope i can get a refund for the 4 nights i didnt stay HORRIBLE place
Stayed 5 nights in Mar 2024

4/10 Poor

Kenneth

Disliked: Amenities
Hard to locate. Property has two names. Seem to be attempting to upgrade but a work in progress. Breakfast was a 3 or 4 minute walk away and was poor at best.
Stayed 2 nights in Mar 2024

8/10 Good

van

Traveled with partner
Liked: Amenities
Good hotel and great service
Stayed 4 nights in Feb 2024

10/10 Excellent

Gudbjorg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really loved it.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel and convenient location. We had a miscommunication with our taxi pick up but the hotel made up for it with a upgrade to a bigger room. The receptionist was friendly and always willing to help.
Stayed 2 nights in Jan 2024

2/10 Terrible

Nafis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A poorly managed dirty & below standard hotel
We booked 3 nights online through Hotels.com at Hanoi Vision Boutique Hotel. When we arrived at the hotel to check in on December 25, 2023 the receptionist told us that they are shifting us to another hotel named Vision Premier Hotel and walked us for about 15 minutes with all the luggages and our children to that hotel. They put us to room 801 at the 8th floor but the elevator runs until 6th floor. This is a very old, dirty and dilapidated hotel and the total service is below standard and nothing similar or closer to the advertised hotel and the pictures at Hotels.com The room had sewer smell and it felt like we were sleeping in a toilet. We complained and the owner’s daughter came in and sent a technician to fix the issue but they couldn’t solve the problem. Then they moved us to a smaller room with one double bed and one single bed for the four of us. Although we paid for two double beds. The breakfast is very basic and sub-standard. We saw a spider in the breakfast area and the door of the breakfast area faces a busy street, a hospital and mostly they kept it open which allowed dusts to enter in. The utensils were also not fully cleaned. Only good thing about the hotel is the location ( located in the Haon Kiem Area) and the friendly-helpful staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

morris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is exellent.
Stayed 5 nights in Dec 2023

2/10 Terrible

Gulraj, Jonesboro

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No NO NOOOOO!!!
Stayed 2 nights in Dec 2023

2/10 Terrible

Ryan

Stayed 4 nights in Dec 2023

8/10 Good

Gina

Traveled with group
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, right next to St Joseph’s Cathedral. We were able to walk to all of the Hanoi sights from here. The hotel is amazingly quiet and peaceful inside, considering how close it is to all of the action. We booked the executive room for our family of 4 and it suited us very well. 2 queen size beds seperated by the bathroom in between. Great little balcony too with a fabulous side view of the cathedral. Highly recommend for an affordable hotel right in the thick of it.
Stayed 3 nights in Nov 2023

8/10 Good

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly snd helpful staff Great are to explore Hanoi very close to the cathedral 😊
Response from Anna - Hotel Manager on Oct 26, 2023
Thank you so much for choosing our hotel to stay, hope you have more hapiness on your jouney!! :)))))

10/10 Excellent

Libby

Stayed 2 nights in Jul 2023
Response from Anna - Hotel Manager on Jul 14, 2023
Thank you for your feedback about my hotel. hope you more happiness on your joerney!

8/10 Good

Sebastian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot with decent rooms and service in a fantastic location - old quarter, hoan kiem easily accessible on foot. It's certainly not luxury but for the price is excellent value for money. Mattresses were a bit uncomfortable/old but otherwise cannot fault.
Stayed 4 nights in Apr 2023

8/10 Good

William

Liked: Staff & service
Stayed 2 nights in Mar 2023

8/10 Good

Ming Wei Tan

Stayed 4 nights in Mar 2023

6/10 Okay

Akiie

Traveled with partner
Liked: Staff & service
The location is excellent to access to sightseeing and shopping as well as restaurants. Lily was experienced staff for information about Hanoi.
Stayed 4 nights in Feb 2023

8/10 Good

Francois O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

4/10 Poor

Diana

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was super helpful and nice. Property on the other hand was outdated. Our room was not clean, bathroom was gross and just not it. We only stayed one night then left to another hotel. Location is good.

6/10 Okay

Jodie

Stayed 3 nights in Dec 2022

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.9
It’s value for your money. The staff nice, helpful and friendly. Hotel is in good location. I would like to come back again.
Stayed 25 nights in Nov 2022

6/10 Okay

Meagan

Liked: Staff & service

6/10 Okay

Virginija

A budget hotel - small, a bit outdated - in the center of the Old quarter. The location is very convenient and safe, but my bathroom was quite cramped, the water pressure - a bit low, and the room had an extremely old loud air conditioning unit.
Stayed 1 night in Nov 2022

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location but it was the staff that nade it so special. Ling and Hao in particular, went out of their way to help me and make stay more enjoyable.
Stayed 4 nights in Nov 2022

4/10 Poor

Mark

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is on a relatively small quiet street and it is in a greet location. We had some very quiet sleeps. The owners are struggling to maintain the hotel.
Stayed 6 nights in Nov 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel In the old quarter and within walking distance to all the sights. Check in was easy and the room was lovely. Basic, but everything you need. The front desk can also arrange tours and airport transfers. Definitely recommend:)
Stayed 3 nights in Oct 2022
Response from Anna - Hotel Manager on Nov 14, 2022
Dear Shannon Thank you so much for your great reviewThis is a biggest gift for us after Covid 19 Epidemic. Your good comment help us re start our business better and better. Hope you have a great trip in Vietnam !

10/10 Excellent

Kunyao

Liked: Staff & service, amenities, property conditions & facilities
The staff was really kind and courteous, definitely go out of their way to take care of you. Expedia had a booking error so no rooms were available when I showed up, but they were very efficient in addressing the issue-- transporting me to another hotel nearby and upgrading me to a deluxe room the next night. Very centrally located, convenient for exploring Old Quarter on foot.
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
If it wasn’t for the hotel from desk clerk Daisy, I would have all mad faces. Good: Daisy’s customer service. She helped us with EVERYTHING. Our entire party of 6 AND family members who came to see us. She helped with everything we asked for. Thank goodness she knew English. The pho in the morning is good. Everything thing else in the morning is okay. Lots of fruit options. Right in the middle of Old Town Hanoi. If you are looking to stay in old town (I wouldn’t again). Bad: Don’t let the photos fool you. If it were America, it would be a 2-3/4 star hotel. This may have changed but when I booked the hotel 12/2019, this hotel had a 4 star rating. The rooms are not nice. Stains on the wall. No good views. The shower is the most annoying thing in the rooms. LEAKS. I had three rooms. All leaked puddles. Dirty wet floor is just gross. Beds not comfortable. MICE running around. Buffet of breakfast food is TINY and the seating area is TINY. The night crew....they shouldn't even get paid. The location is an inconvenience when you’re trying to get dropped off and picked up with all your luggage. Vehicles do not fit on the street. So you have to get dropped off a block away. I would not stay here again.
Stayed 5 nights in Dec 2019

10/10 Excellent

Siew Yee Ivy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice, cosy and clean room. Walking distance to night market, places and foods. Receptionist Daisy is so friendly and helpful. We enjoyed the day trip to Bai Dinh-Trang An-Mua Cave arranged by Daisy. Location is great as all tour arrangements can pick us up at the hotel lobby including airport transfer.
Stayed 4 nights in Dec 2019

8/10 Good

P&O, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent quiet boutique hotel in Hanoi. It’s a nice escape from the noisy streets. The staff are wonderful and helped us decide how to spend our 2 days. Breakfast was ok. Rooms are small but functional. Overall very clean. Very small hotel and no lounge areas except the breakfast tables downstairs, which was fine for us
Stayed 1 night in Dec 2019

8/10 Good

TRUONG

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful, accommodating, speak English and nice. Great location with lots of food options around there. It’s within walking distance from the famous lake in Hanoi, church, night market and drinking street. They give u a nice breakfast. Wifi is good. The only downfall is that it’s hidden so you can’t drive right to the front door and need to go in a alley. (No cars) but it’s kind of cool because in the alleys there’s lots of foods. BUT honestly it’s nice little break from the busy roads of Hanoi. I would highly recommend staying here and would come back.
Stayed 2 nights in Dec 2019

2/10 Terrible

Jackie, San Francisco, CA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When you think a good deal is too good to be true...it probably is. I booked here based on the good price and positive reviews, but had a very different experience. There is no way this is a 3-star hotel. I'll start with the good things: the staff were very professional and accommodating. The breakfast was ok. The location is great. Cheap for a private room. The downside: My first room had a toilet that sprayed water everywhere when the plumbing was used in another room, the air conditioner didn't work, the sheets were old and stained, there was no real window, and there were these weird leaf/snail bugs on the wall. Also the nice reading lights attached next to the bed droop down and therefore are useless. After the first night I asked to change rooms, and the staff was very accommodating. However the second room was worse. The sheets were still stained, the bed coils pushed through for an unexpected "massage," and there was mold all over the ceiling in the shower. The leaf bugs followed me there. The window was a prison-like shoe box. I slept on top of the bedspread. But the air conditioner worked!
Stayed 2 nights in Nov 2019
Response from Billy on Dec 2, 2019
Dear Jackie! We are truly grateful to you for taking the time to reflect with us about the uncomfortable things. This helps us a lot to improve the service quality in the future. As soon as we receive notice of your feedback, we have checked back and found our problems. It is really a pity that one of our problems made your trip imperfect. However, we must emphasize that we have a staff who always listen and solve all problems when you are staying at the hotel. So, we hope to fix everything while you are here, which will make your trip more perfect. Thank you so much again. They have a good day!

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid to stay at this specific hotel, they moved us to 2 different hotels, and didn’t tell us why. We never got the room we paid for, took us about 2 hours before we were in a room, and we still don’t know why this happened.
Stayed 6 nights in Nov 2019
Response from Billy on Dec 2, 2019
Thank you for leaving us feedback! We are always grateful for all contributions that help us improve our service quality in the future. Regarding the issue you have responded to here, we have checked, but we cannot know who you are and when the reservation was made. Because you did not leave any information for us. Previously, we transferred a few customers to a second hotel with the Vision Hotel system. But that is the time we repair and renew the hotel. And all our customers are informed and happy with their new room. We have now completed the renovation of the hotel. We are working very well. More than all, thank you very much for taking the time to care about us! Have a nice day!

10/10 Excellent

Joanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Billy on Dec 2, 2019
Thank you so much, Joanna! We really appreciate your review,. And your time here is really a great time for us! Best wishes for you!

8/10 Good

Son

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Close proximity to shops, walkways and transport. Safe and friendly evironment.
Stayed 8 nights in Oct 2019

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED this place!
Vision boutique is so conveniently located. The staff is lovely. We stayed two places in Hanoi and this was definitely our favorite. It’s in an alley that gives you a local flavor for sure and everything walking distance in old quarter. Good internet ✅ We didn’t book any tours at the hotel as their prices were more expensive than the other booking companies on the street. They will nearly beg you to buy from them though. A+ hotel though with a solid and delicious breakfast.
Stayed 1 night in Oct 2019
Response from Vision Boutique Hotel Team on Nov 1, 2019
Dear Elizabeth, Thank you so much for spending your time on writing feedback for us! It was very kind of you to give us the excellent review. It encourages us to work harder to perfect our service. We wish to have other chances to welcome you back again and again. We do hope that you would recommend our hotel to your friends and family who love to visit Hanoi. Wish you all the best!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hanoi Vision Boutique Hotel on Oct 30, 2019
Dear Elizabeth Thank you so much for spending your time on writing feedback for us! It was very kind of you to give us the excellent review. It encourages us to work harder to perfect our service. We wish to have other chances to welcome you back again and again. We do hope that you would recommend our hotel to your friends and family who love to visit Hanoi. Wish you all the best!

10/10 Excellent

Suwanee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to stay here!
Good location, friendly staffs,good breakfast,good sdrvices!
Stayed 3 nights in Oct 2019
Response from Hanoi Vision Boutique Hotel Team on Oct 14, 2019
Dear Suwanee, Thank you so much for spending your time on writing feedback for us! It was very kind of you to give us the excellent review. It encourages us to work harder to perfect our service. We wish to have other chances to welcome you back again and again. We do hope that you would recommend our hotel to your friends and family who love to visit Hanoi. Wish you all the best!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hanoi Vision Boutique Hotel Team on Oct 14, 2019
Dear Suwanee, Thank you so much for spending your time on writing feedback for us! It was very kind of you to give us the excellent review. It encourages us to work harder to perfect our service. We wish to have other chances to welcome you back again and again. We do hope that you would recommend our hotel to your friends and family who love to visit Hanoi. Wish you all the best!

10/10 Excellent

Oliver

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really good with really friendly staff, who help with all requests and we’ll organised tours to Halong Bay. Clean rooms with fresh sheets and good shower.Good breakfast. Good location.
Stayed 2 nights in Sep 2019
Response from Anna on Sep 24, 2019
Thanks for your review Hope to seeing you next time Best regards

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Aug 2019
Response from Hotel staff on Sep 21, 2019
Thanks for your review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from hotel staff on Jul 23, 2019
Thanks for your score . However, we did not know how do you feel when you stayed at our hotel . Hope you can give us some comment to help us improve our service Thanks

10/10 Excellent

Jim, California

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is excellent, and very customer focused. They have helped me with many things and are very accommodating.
Stayed 1 night in Jun 2019
Response from hotel team on Jun 24, 2019
Dear Jim, Thank you so much for your nice review we are looking for chance to welcome you next day. Hotel team

10/10 Excellent

Gayathri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Hanoi old town
I love our stay in this hotel. Highly recommend.
Stayed 1 night in Jun 2019
Response from Hotel team on Jun 24, 2019
Dear Gayathri, Thank you so much for your nice review and your keep coming back to stay with us. it is honor of welcoming both of you. Hope that your next trip to Ha Noi we have opportunity to server you again Ms. Laura

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Hotel staffs on Jun 11, 2019
Thanks for your review Hope to seeing you again

4/10 Poor

Verified traveler

Stayed 3 nights in Mar 2019
Response from Anna on Jun 1, 2019
Thanks for review

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Tommy on Mar 27, 2019
Thank you for your wonderful review. We hope to see you next time you come to Hanoi. Please let us know if there is anything that we can do for you now or in future. You can always contact via email. It was our pleasure to be your home while you was in Hanoi! Your sincerely, Hanoi Vision Boutique Hotel

10/10 Excellent

Jose, Yangon, Myanmar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accommodating and helpful at all times in giving directions and suggestions about places to visit.
Stayed 4 nights in Feb 2019
Response from Hotel on Mar 9, 2019
Dear Jose, Thank you very much for you wonderful review. we wish to have chance to welcome you again Ms. Laura