Ratings based on 671 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Hong Kong

Nice staff, convenient location

Posted Aug 22, 2016
This is my 3rd time visiting Vietnam and first time in Hanoi. The hotel was generally pretty clean and the staff were nice and helpful. For the price it was what I expected and good value. Convenient location right by the lake.
4 out of 5
by A verified traveler from Japan

Nice hotel, close to the main areas downtown

Posted Aug 20, 2016
Pros: comfortable. I didn't try the breakfast so I can't comment.
Cons: Not much really for the price. The price of laundry was quite high compared to people who will do it cheaper on the streets nearby.
Location: Lots of cafes nearby - easy access to the main lake
Nice hotel, allowed early check-in. Rooms are clean and ok. It's a quiet place not like other areas in the Old Quarter. Easy to shops and cafes nearby. But come taxi drivers don't know it well.
Comment from Hotel Management
Aug 20, 2016 by Lee Nguyen - Managing Director, Hotel Management
Dear Mr. Rob, Warmest greeting from Hanoi Imperial Hotel, Thank you for choosing to stay at the Hanoi Imperial Hotel. We are happy to hear on your pleasant stay with us. It is also great to hear you enjoyed your room and our center location. More than this, we are much apricate your kind feedback about our laundry price. We have taken note of your candid feedback so that we may adjust to offer suitable price for the laundry service. Once again, I would like to express our heartfelt gratitude for our timely notification and we look forward to welcoming you back for more amazing stays in the future. Best regards,
2 out of 5
by A verified traveler

Great location

Posted Aug 18, 2016
Cant beat the location of this hotel but besides that we thought the room was smelly- could be the kitchen upstairs don't know but always smelled of food. Hotel staff was helpful but quoted us random prices for the tours and when we mentioned what they were charging other travellers- they quickly reduced. Location however is perfect- its walking distance bang in middle of old quarter and the cafe across is super nice!
Comment from Hotel Management
Aug 21, 2016 by Lee Nguyen - Managing Director, Hotel Management
Dear Sir/Madame, Thank you very much for taking the time to share your overall review following your visit with Hanoi Imperial Hotel. First of all, I am pleased that you enjoyed our hotel's location, and our staff. However, I am sorry for any inconvenience you encountered during your stay, especially about the food smell. Thank you for your kind and gentle reminding. Besides this, I also would like to explain about our tour price according to your mentioned so that you would have a more understanding look upon the matter. We are pleased to offer a different kind of tour in different price, so that our guest can easy to order the most suitable tour at the request. The rates of the tours we arrange here at the hotel is always equal or at a better discounted rate compared to the public rates posted on websites by some tour companies themselves. And once we book a tour for you, it is our responsibility to make sure that you are taken care of from the time you book until after you return from the tour. we can proudly say that the service offered here at our hotel is not only reasonably prices, but with very high standard as our promise to add value for your vacation. Once again, thank you for your feedback, and we truly do hope to have another chance to be at your service and to prove that we could make things work for you. Kind regards,
4 out of 5
by A verified traveler from 沖縄

地理的条件

Posted Aug 18, 2016
Pros: ハノイの中心地にあること。ホテルスタッフが親切であること。
Cons: 部屋のにおいが少々気になった。
Location: ロケ-ションは最高。
ハノイの中心であるホアンキム湖へ徒歩で2,3分。商店街やその他のアトラクションにも徒歩で行ける。 ホテルはこじんまりしているが、スタッフが親切で、礼儀正しい。
Comment from Hotel Management
Aug 21, 2016 by Lee Nguyen - Managing Director, Hotel Management
Dear レイチェル, Thank you very much for taking the time to share your overall review following your visit with Hanoi Imperial Hotel by point. It is such a great pleasure for us to achieve your satisfaction and make you a fantastic time in Hanoi. We are looking forward to serving you again soon. Wish you a joyful life and fruitful business. Kind regards,
2 out of 5
by A verified traveler from 静岡 日本

Posted Aug 17, 2016
Pros: 部屋は清潔でした。
Cons: シャワーの水量と温度調整が難しかったこと。 ホテルの玄関前を住人が自由に使わないこと。
Location: 歩いてホアンキエム湖や教会に行けるし、一歩出れば商店街
立地はよいのですが、ホテル玄関前でお隣のご家族がテーブルを出して食事をしたり、悪さはしませんが放し飼いの犬がいたり、玄関前に鶏がいたりで驚きました。ホテルマンや女性の従業員は親切でした。日本語のスタッフがいなかったのも残念でした。
Comment from Hotel Management
Aug 23, 2016 by Lee Nguyen - Managing Director, Hotel Management
Dear Mr./Mrs. kazpi, First of all, we would love to give you a big thankfulness for this remarkable feedback, and appreciate every single word you have written about us, both compliments and criticism. We are disappointed to learn that the problems in difficult using the bathroom and the chaos outside the hotel made all your time with us did not meet your expectations. Please consider that we are in the Old Quarter area with limited space, where all ancient houses are connected and the problems you listed start from hotel neighbour. We will be very delighted to get your sympathy for this cause it is really out of our control. We sure that we will try our best to manage all of this in our ability. Overall, we much appreciate your recognition of our staff’s effort to support you during your stay. They would love and be grateful to receive your encouraging feedback. Once again, thank you so much for your comment. Wishing you and your family a lot of health, happiness and success. Yours sincerely,
5 out of 5
by A verified traveler from Tokyo

朝食がブッフェでおいしく十分でした。ローケーションも良く、コスパに優れています

Posted Aug 15, 2016
朝食がビュッフェでおいしく、種類も十分でした。さらにお好みのフォーや卵料理を調理して出してくれます。ローケーションも良く、コスパに優れています。スタッフは親切で丁寧。部屋は清潔で、シャワーやお湯の出も悪くありません。
Comment from Hotel Management
Aug 16, 2016 by Lee Nguyen - Managing Director, Hotel Management
Dear TimTon, Thank you for choosing to stay at the Hanoi Imperial Hotel. We are happy to hear on your pleasant stay with us. It is also great to hear you enjoyed your room and our services. The staffs are passionate in serving the guests and will go all out to ensure top quality service. We thank you for your comments. Should you visit Hanoi again, it will be our pleasure to welcome you back to Hanoi Imperial. Best Regards,
5 out of 5
by A verified traveler from S. Korea

가정집과 같은 화목한 호텔

Posted Aug 14, 2016
Pros: 깨끗하고 조용한 분위기와 상냥하고 친절한 스탶들 그리고 큰 부담 없는 호텔비. 그리고 Down town에 있어 접근성과 편의성이 종은 점. 호안 키엠 호수의 낭만(야간)이 가까이 있다는 점.
Cons: 호텔방의 소개를 정확하게 '표기'해 주세요. 예컨데 With Window를 With View로 표기하면 곤란하겠죠?그리고호텔 로비에 은은하고 잔잔한 실내악의 선율이 흐르면 금상첨화!
Location: 호안키엠 부근의 다운타운이라 온갖 편의 시설과 명소, 식당과 까페 그리고 쇼핑 센터와 수상 인형극 극장등 너무나 많은 즐길거리가 있었슴. 한마디로 여행자 거리,천국.
약 한 달여동안 Expedia 사이트를 검색해서 결정한 호텔,성공이었다.큰 호텔은 아니지만 분위기가 아늑하고 포근한 느낌이 들어, 마치 낯이 익은 어느 친구집에 놀러 온 듯했다.깨끗하고 조용하지만 역동적인 로비,미소와 친절함이 몸에 밴 듯한 후론트 데스크 직원들,보안과 안내 그리고 포-터역의 도어 맨들의 민첩성과 친절함이 조화를 이뤄 더욱 빛이 났다.조식이 성찬은 아니지만, 가격 대비 정성과 후덕함이 있어 아주 훌륭하다고 생각한다.특히 쌀국수의 맛은 일품. 룸 에어콘,TV, 미니 바,화장실등의 모든 편의 시설의 기능이 거의 완벽하다고 생각한다특히 Ms. Annie와 Mr. Cuong의 수퍼마켓 안내와 배려 그리고 다정함에 깊이 감사한다. 호안 키엠 호수가 인근에 있어 좋았고,특히 호텔 바로 앞에 있는 Rainbow 레스토랑의 돼지고기 케밥과 닭고기 쌀국수의 맛은 잊을 수가 없을 것 같다. 다시 가곺은 Hanoi가 아니라 'Imperiol Hotel'이다.
Comment from Hotel Management
Aug 18, 2016 by Lee Nguyen - Managing Director, Hotel Management
Dear Mr. Basketball, We are so honored that you chose our hotel out of numerous options in the nearby area. We also thank you for your kindness in sharing your comments about your recent stay at Hanoi Imperial Hotel in both Pros and Cons. More than that, we are much appreciated for your compliments to our services and staff. With well trained employees, we will ensure all guests will get a memorable experience with the best offerings and value for money. Especially, I will pass on your compliments to Ms. Annie and Mr. Cuong. They also would like to express their gratefulness for your reminisce about their assistance. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Hanoi. Thank you and warm regards,
4 out of 5
by A verified traveler from imola

valido, in posizione centrale e pulito

Posted Aug 13, 2016
I voti sono relativi alla situazione media del Vietnam. questo posto èpulito, personale gentilissimo e super disponibile posizione centrale alla città vecchia
Comment from Hotel Management
Aug 15, 2016 by Lee Nguyen - Managing Director, Hotel Management
Dear Mirco, I would like to send our gratefulness for your choosing our hotel and your genuine review. It is indeed a true pleasure to make you have an enjoyable time with us. We hopefully look forward to your next stay at our hotel to see how our services become better. Best regards
5 out of 5
by A verified traveler

Nice hotel very well located

Posted Aug 9, 2016
Wonderful staff willing to help all the time. Building is a little old and their spa does not have the best facilities in the world, but rooms have good size, are clean and are very comfortable. It is definitely worth the price and it is very close to the center of all activities in the city.
Comment from Hotel Management
Aug 10, 2016 by Lee Nguyen - Managing Director, Hotel Management
Dear Sir/Madame, Thank you very much for your comment on our hotel services. It was great to host you on your vacation in Hanoi. From your feedback, we know that our hotel is not the newest one in this area, but we strongly believe that: with our advantage of location, well-trained staff; renovate our rooms and keep regular maintenance, our guest will be served best services. Continuously, we will improve in order to offer an even better accommodation experience. We are looking forward for your next staying in near future to enjoy another pleasant stay. Warm regards,
3 out of 5
by A verified traveler from Korea

가격 대비 좋음.

Posted Aug 9, 2016
호텔 입구가 어수선하나 호텔 자체는 가격 대비 괜찮음. 직원들도 친절하고 위치도 괞찮음. 어린이 포함한 가족 보다는 친구끼리 묶기 좋을 것 같음.
Comment from Hotel Management
Aug 18, 2016 by Lee Nguyen - Managing Director, Hotel Management
Dear Mr./Mrs. James, Thank you very much for taking the time to write your overall review following your visit to Hanoi Imperial Hotel. We were so pleasured to host you at our hotel and also very delighted to know you had a good experience with us. Once again, we would like to express our heartfelt gratitude for your feedback and we look forward to being your home one more time in your next visiting. Best regards,