Ratings based on 816 Verified Reviews

4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Very nice staff

Posted May 15, 2017
Everything is perfect , from location, food, room, rate especially all the staff, very nice people, courteous , helpful The only issue I have is their front before you enter the hotel , motorcycle parks on the side, private homes right next to the entrance with dogs and at times eating leftover food and it's all over the walkway. Not appealing at all. Overall, we had a great time staying at this hotel.
Comment from Hotel Management
May 18, 2017 by Lee Nguyen. Mr - Managing Director, Hotel Management
Dear Mrs. Lorna Tayaba, First of all, we would love to give you a big thankfulness for this remarkable feedback, and appreciate every single word you have written about us, both compliments and criticism. About the chaos you mentioned, please consider that we are in the Old Quarter area with limited space, where all ancient houses are connected and the problems you listed start from hotel neighbour. We will be very delighted to get your sympathy for this cause it is really out of our control. We sure that we will try our best to manage all of this in our ability. More than that, as the leading man of the hotel, I am very delighted to know our staff did a good job in delivering our services. I will definitely transfer your compliments to them and let them know that good manners always pay off with appraisals. Please do let us know when your plans bring you back to Hanoi. We would be delighted to assist with the details of your stay to ensure another grand experience. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Location perfect, staff amazing!

Posted May 8, 2017
I never write a review before check out but I feel the need to for this hotel. I don't want anybody to miss out on the experience that I am having. We booked a transfer from a private company from the airport through Expedia and because of where we were staying there were no cars allowed, it was pedestrian access only. It may have been because of the reunification day that was happening when we arrived. So our driver stopped at a street close to the hotel and somebody from the hotel met us and carried our bags to the hotel. It was late at night, probably 9:30pm and at check in they were so nice. They upgraded our room for free. After a nights rest we asked about getting a bus to ha long bay and they told us we should book privately because it's cheaper than booking through the hotel. They then rang around and found the best price for us. We also wanted to book some free walking tours, which are not affiliated with the hotel and they did that for us, even though they offered tours through the hotel. I can not speak highly enough of the staff. They are wonderful. I have seen some reviews that say that the rooms are dated but I found them fine. If you want a 5 star room you need to pay for it. This was more than what I expected for the money I paid and the staff make it 5 star. I will stay here anytime I come to Hanoi. The location is perfect and the breakfast is a perfect way to start the day. Much more than continental. And it's included for free!
Comment from Hotel Management
May 15, 2017 by Lee Nguyen. Mr - Managing Director, Hotel Management
Dear Mrs./Ms. Brooke, Thank you for your wonderful review of your recent stay during Hanoi Imperial Hotel. I greatly appreciate the time you took to share your comments. The staffs are highly motivated to deliver top quality service that leaves a good lasting impression to the guest. It is also great that you enjoyed the comfortable room and conveniently located in central Hanoi. Once again, thank you so much for your great support for us. Should your future travels bring you back to Hanoi, it will be our pleasure to welcome you back to Imperial. Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
Photos on website are nicer than actual conditions. A bit run down. Service staff are very helpful though. Called long distance the moment I registered online and helped set up my Halong Bay tour.
Comment from Hotel Management
May 15, 2017 by Lee Nguyen. Mr - Managing Director, Hotel Management
Dear Sir/Madame, Thank you so much for taking time to share your comments about your recent stay at Hanoi Imperial Hotel. It was such an honor to serve you at our hotel and we do hope to welcome you back in the near future. Wishing you and your family a lot of health, happiness and success. Your sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from QUEENSLAND

CLEAN & CLOSE TO EVERYTHING

Posted May 4, 2017
Pros: STAFF,ROOM SIZE & LOCALITY
Cons: THE BREAK FAST WAS SET UP VERY WELL BUT THE QUALITY OF BREAD,HAM ,CHEESE WAS VERY POOR THE SERVICE WAS GREAT THIS AREA IS THE ONLY DISSAPOINTMENT
Location: CLOSE TO ALMOST EVERYTHING WITH GOOD GARDENS & LAKES & SHOPPING,THE TRAFFIC IS VERY WARY SO SHOULD BE CAREFUL
A GOOD EXPERIENCE & THE STAFF WHERE & ALWAYS AVAILABLE & HELPFUL
Comment from Hotel Management
May 15, 2017 by Lee Nguyen. Mr - Managing Director, Hotel Management
Dear Mr. Neville, Thank you very much for taking the time to write your overall review following your visit to Hanoi Imperial Hotel. We were so pleasured to host you at our hotel and also very delighted to know you had a good experience with us. All in all, we cheerfully bid you a warm welcome for the return at any time. It will be another opportunity for us to treat you as a family member. Thank you once again and wish you all the best
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Excellent location in a small street ...

Posted Apr 21, 2017
Pros: Excellent service, more than expected
Cons: Bath water leaks
Location: Just a block from the city lake, restaurants and commerce
Excellent location in a small street just one block from all the city activity. Hotel staff provided us an excellent service, I stayed two times with a two days difference and I used the hotel as a base even when not staying there and the staff provided us rest space and breakfast!
Comment from Hotel Management
Apr 24, 2017 by Lee Nguyen. Mr - Managing Director, Hotel Management
Dear Mr. Carlos, On behalf of Hanoi Imperial Hotel team, i would like to send our great thanks for taking a moment to share experience after your stay with us. We were so pleasured to host you at our hotel and extremely happy to have the loyal guest like you. I will let our whole team know that they greatly contributed to the overall success of your stay and their hard work has been appreciated and noticed. All our team are looking forward for your next staying in the near future to treat you as a family member. Thank you once again and wish you all the best
4 out of 5
Recommended
for Everyone
by A verified traveler from Chiang Mai

Good location in the old centre of Hanoi

Posted Apr 18, 2017
Pros: Quiet, comfortable, caring staff. There were good coffee shops and restaurants in the immediate vicinity recommended by the hotel.
Cons: The décor and en-suite bathroom were a bit worn.
Location: Good coffee shops and restaurants in the immediate vicinity recommended by the hotel. 5 minute walk from Hoan Kiem lake and puppet theatre
The staff were excellent and helpful in every way. The usual small problems were sorted out efficiently. Advice of tours and transport were all very sound. We did a day city tour and the long day trip to Halong Bay. The company for the Halong Bay trip was recommended by the hotel and was excellent for the bus ride, boat trip with lunch and visiting the caves and karsts.
Comment from Hotel Management
Apr 24, 2017 by Lee Nguyen. Mr - Managing Director, Hotel Management
Dear Sir./Madame, First of all, we would love to give you a big thankfulness for this remarkable feedback, and appreciate every single word you have written about us. The full details of your feedback will be carefully inspected, taken care of with respect and actions will be taken to improve the bathroom decor in the guest room. Overall, we are so thrilled to hear you took advantage of our central location, satisfied with thoughtful staff especially had an enjoyable experience with our tour arrangements to Halong Bay. It was such an honor to serve you at our hotel and we do hope to welcome you back in the foreseeable. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Confortable, good quality-price relation

Posted Apr 11, 2017
We stayed here for 2 nights. It is located in a quiet street within the city center. Rooms are nice though lacking nice deco. At the time of this review, the hotel was undergoing lumber reparation. Breakfast was remarkable.
Comment from Hotel Management
Apr 11, 2017 by Lee Nguyen - Managing Director, Hotel Management
Dear Sir/Madame we would like to express our thankfulness for choosing our hotel as the accommodation option for your trip in Hanoi. Moreover, it was our pleasure to receive your genuine review about the location, the room and the breakfast of our hotel. Thanks to your kindness, all staff at Hanoi Imperial hotel were encouraged to keep working hard to pursue the goal of bring our guests the remarkable trips. We really hope to have chance to welcome you again in the future. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Pros: It's location.
Cons: Smoky smell in the room.
The hotel was in a good location. However, our room smelled like smoke and we were not able to move. The staff was very accommodating. Breakfast was just ok.
Comment from Hotel Management
Mar 22, 2017 by Lee Nguyen. Mr - Managing Director, Hotel Management
Dear Mr./Mrs. LJ, Thank you very much for sharing such an insightful and comprehensive review of your stay at Hanoi Imperial Hotel. We are very delighted to hear that you had a nice stay and found out the hotel location, services, accomodation to your liking. But only thing - the room smell made your vacation not really perfect, especially on this date we did not any available rooms so we could not change another room for you, which we are very regretted for. We really expect your kind sympathy and hopefully look forward to your next stay at our hotel in the near time to see how our services become better. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Fantastic hotel in the heart of the Old Quarter. The staff is amazing - very kind and helpful. The room was very spacious and clean. Great breakfast. Will definitely return!
Comment from Hotel Management
Mar 17, 2017 by Lee Nguyen - Managing Director, Hotel Management
Dear Sir/Madame On behalf of all the staff, I would like to show how much we appreciate your lovely words presented here. There was nothing meaningful to us than the satisfaction of the guests like yours. As the leading man of the hotel, I am so proud of our staff who could bring you the cozy and comfortable feeling for the time you stay with us. Also, we were glad to know that the breakfast and the location of hotel were in your liking. We hope that you will come back and still choose our hotel as the first choice of accommodation. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Annapolis, md usa

Great hotel at perfect location

Posted Mar 14, 2017
We had a wonderful time in this hotel. Hotel located in the downtown where is walking distance to everywhere. Staff was so helpful with booking the flight to our next destination. Room was nice and clean. I would book the hotel again.
Comment from Hotel Management
Mar 14, 2017 by Lee Nguyen - Managing Director, Hotel Management
Dear Mrs. Marina First of all, we would like to send you the gratefulness from the bottom of our hearts for spending your valuable time on sharing your feeling with us. It was great that our working effort could contribute to your wonderful trip. Moreover, it was our honor to have the chance to support you. We always try our best to bring our precious customers the satisfaction; therefore, we appreciate that the guests let us know if they need any help. Finally, the saying of coming back is always the special reward that all the staff aim to get. We truly hope to see you again in the near future. Best regards