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Heart Hotel

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Featured Image
Balcony
Balcony
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Heart Hotel

Heart Hotel

2 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Restaurant
  • Business services
  • Bar

Explore the area

  • Popular LocationHoan Kiem Lake3 min walk
  • Popular LocationSt. Joseph's Cathedral7 min walk
  • Popular LocationHanoi Opera House16 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)42 min drive

Choose dates to view prices

About this area

Hanoi

Located on a lake, Heart Hotel is in Hoan Kiem neighborhood and is connected to a shopping center. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travelers looking to shop may want to visit Dong Xuan Market and Lotte Center Hanoi. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium.
Popular Location

What's nearby

  • Dong Kinh Nghia Thuc Square - 2 min walk
  • Hang Gai Street - 2 min walk
  • Hoan Kiem Lake - 3 min walk
  • St. Joseph's Cathedral - 7 min walk
  • Hanoi Opera House - 16 min walk

Getting around

  • Hanoi Long Bien Station - 14 min walk
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • I-feel Cafe & Lounge — 3 min walk
  • Hanoi Garden — 3 min walk
  • Thanh Hop restaurant — 4 min walk
  • Quan Bia Minh — 4 min walk
  • 96 restaurant — 4 min walk

About this property

Heart Hotel

Lakefront hotel connected to a shopping center in Hanoi with free breakfast
This smoke-free hotel features a restaurant, a bar/lounge, and 24-hour room service. Free breakfast (local cuisine) and free WiFi in public areas are also provided. Other amenities include a business center, concierge services, and dry cleaning. All 15 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Guests can appreciate conveniences like refrigerators and coffee makers, and other amenities include minibars and LCD TVs.
Heart Hotel offers 15 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Vietnamese

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free local calls
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 1:30 PM - midnight
Express check-in
Minimum check-in age - 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Heart Hanoi
Heart Hotel Hanoi
Heart Hotel Hotel
Heart Hotel Hanoi
Heart Hotel Hotel Hanoi

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 119 out of 240 reviews
5 - Excellent 50%
Rating 4 - Good. 86 out of 240 reviews
4 - Good 36%
Rating 3 - Okay. 24 out of 240 reviews
3 - Okay 10%
Rating 2 - Poor. 7 out of 240 reviews
2 - Poor 3%
Rating 1 - Terrible. 4 out of 240 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.5/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Stayed 6 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Stayed 2 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, big room and friendly staff.
Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight! Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
Stayed 1 night in Jan 2020