Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.6 Room cleanliness
4.8 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Bangkok, TH

A decent hotel with good service mind

Posted Apr 16, 2015
Pros: Abundant support from hotel staffs.
Cons: Hot water, that's it.
Location: The hotel located in the city so you can walk around easily for local foods and drinks.
My second time to Hanoi in the past 15 years. Still impress with people of Hanoi. The hotel is in the city and easy to commute around. Though not as fancy as five stars, this hotel offers you enough for a nice stay with affordable price. Hotel staffs are nice and honest. You can trust them. The area is safe where mostly locals live around.
5 out of 5
by A verified traveler

A great deal and a wonderful staff

Posted Jan 4, 2013
Pros: The staff
Location: Central, perfect for the old quarter and the lake
The location is great--just by the lake and on the edge of the old quarter. The staff are wonderfully helpful, making sure everything from booking tours to finding places in Hanoi goes well, and this is one of the best deals in Hanoi, especially if you book through them.
3 out of 5
by Michelle from Minneapolis

Friendly

Posted Aug 21, 2012
Pros: Furniture
Cons: Missing clothing item
Location: Old Quarter, all sites are walkable from 5 to 20 minutes.
VERY FRIENDLY and helpful front desk! Great location. Weird though...they were doing some renovations in the 4th floor and we had to carefully walk past tools, nails, metal window frames as we made it to our room. Hotel is cute with small rooms, but most comfortable bed I slept on while in SE Asia. I do believe I had a piece of clothing taken from me during my stay. I still need to go through my bag but I am 99% sure it is missing (definitely know I had it at this hotel as I it was organized with other clothing for my flight outfit the next day.) If I am wrong and it is hiding in my bag, after unpacking I will update this info. If it is missing I will be emailing the hotel and will let you know how they handle this. Will change my rating to 4 if I find my clothing item. Careful if you want a double bed. They sometimes push two twin beds together (I saw the scratch marks on the floor and read another review about this happening as well.) Breakfast is OK...I had better elsewhere while traveling SE Asia.
4 out of 5
by A verified traveler

Perfectly fine.

Posted Feb 26, 2012
Great location. Helpful staff. Good buffet breakfast with many choices. Good place for the price.
5 out of 5
by A verified traveler from Deutschland

Absolut empfehlenswert

Posted Nov 3, 2011
Absolut empfehlenswert, zentral gelegen, sehr freundliches Personal, gutes Frühstück, ordentliche Zimmer mit Charme..