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Reviews of Icon 36 Hotel

3.5 out of 5
Icon 36 Hotel
19 Cua Dong Str., Hoan Kiem Dist, Hanoi

Reviews

8.2

Very Good

Rating 10 - Excellent. 44 out of 113 reviews" "
Rating 8 - Good. 46 out of 113 reviews" "
Rating 6 - Okay. 11 out of 113 reviews" "
Rating 4 - Poor. 10 out of 113 reviews" "
Rating 2 - Terrible. 2 out of 113 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly it was referred to me by people I trust. It was a very nice place and the staff were very accommodating and friendly.
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness
It was a complete dump. Old, run down, rock hard bed, crappy old mouldy dank bathroom. Broken lock on door and towels and bedding stunk of cigarettes
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Easily the worst hotel I've seen in 15+ countries
Based on other reviews there are very good rooms and very bad ones. And I got the bad luck. Room 601. Where do I begin? I hate to give a bad review as the staff are very professional, helpful and friendly. However, the room was just a disaster, even if I overlook the budget price point. It would be criminal not to warn others. First, the humid musky smell made it hard to breathe. Next, the bathroom fully floods from as little as a 2 minute shower. The drain simply doesn't work. And other reviews mention this, so why not fix it?? Last, blankets and towels were dirty, and the sheets made my skin crawl/itchy. I suspect they give the terrible room(s) to those who prepay online as you can't do much about it except review them badly when they already have your money. This is easily the worst hotel I have stayed at in 10 years and over 15 countries. The breakfast buffet was great, and the staff assisted in ordering an early morning taxi, so I can't rate the place zero, however comfort of the room is the main thing. Instead of cooking a feast that no one even eats, why not invest $5 a day in repairing things or washing the bedding?
Stayed 4 nights in Apr 2018

4/10 Poor

Andrei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Inderpreet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

deggsie, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
Perfect for a one night stop over
Dropped into hotel for a one night stay between local destinations . Staff accommodated us perfectly after arriving early 6.30am with day room until our family room was ready. Perfect central Hanoi location also. Not a swish hotel if you are looking for luxury!
Stayed 1 night in Sep 2017

8/10 Good

Mr Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good location,good friendly staff
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Room comfort
excellent location, but outdated
excellent location, bathroom dirty and bedroom bins not cleaned on check in

4/10 Poor

Wai fong, HK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
storeroom
The room given to us on top floor was more a storeroom converted into a room. The furniture were all old and broken. With other reviews I guess the room below were better. We got upgraded to suite when we moved to another hotel. It is even Stevens

8/10 Good

Verified traveler

Liked: Staff & service
Good overall experience, friendly staff, decent breakfast included

4/10 Poor

Wendy, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Rethink if you have booked this Hotel
We arrived at Icon 36 and were told that the hotel was fully booked, and we would be moved to their sister Hotel, which was supposed to give us a bigger and better room, Upon entering the room, we it was smaller and older then the room we originally booked. There was a cup with a burnt pineapple core in it which caused the room to reek of smoke for the 2 nights we stayed. Also in the early hours of both days, we were awoken by screaming and yelling and slamming of doors which continued for half an hour. If you are considering staying here, I would think again, as you will probably be fobbed off onto this second class room. We were very disappointed with Icon 36

8/10 Good

Jason, albuquerque nm usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
The staff at this hotel was the main selling point for me. They were super nice, and helped us with many things, such as getting taxis that didn't rip us off, arranging for laundry, and suggesting good restaurants and shops. The room was spacious by Vietnamese standards, and very clean. I only have two complaints, which are more "first world problems" than anything else. One, the air conditioner could not keep up with the 95-100 degree heat in June. The lobby staff let us use one of their fans to make it more bearable, but the room never got below 80 degrees. Second, the internet was too slow to do much more than email if all of us were on at the same time. Other than that, we would definitely use this hotel again. Great location, much quieter than most of Hanoi, and wonderful staff.

10/10 Excellent

Jay, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
From the time we arrived to the time we left our experience with this hotel could not be faulted. We also would like to thank all the staff and management for a wonderful stay and a special thank you to Haon who organized a trip to halong bay and Sappa. Also thanks for looking after our bags while away on the trips and the extras that we did not expect. Would recommend this hotel and certainly come back and stay here again.

8/10 Good

K, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good little hotel in the old quarter within easy reach of many bars, restuaurants and walking distance to the local bus station and the lake. The staff are very friendly and helpful. The rooms are basic but comfortable. I would stay here again.

10/10 Excellent

Mike, Totonto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Highly recommend
The bed was on the hard side and my window opened into a brick wall (not an alley or a narrow space facing a brick wall but bricks about 1 inch from the glass. Other than that, everything was great. Very clean, nice decor, nice bathroom, decent breakfast (free) and EXCELLENT staff. I've been traveling continuously for 17 months, studying at hostels, yurts, tents, guesthouse a and hotels rated 2-5 stars, and while this place was about a 3 star, I'd say it was the best overall experience and great value for the money.

6/10 Okay

Dmitry, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Single travellers, beware of the Superior room
Booked 3 nights and was put to a 10sqm cubicle (like in a $10 guesthouse, but newly renovated and clean) with a tiny window 1,5 m from the floor. Was tired to complain at first, but next morning the management explained they have 2 Superior room types (Single and Double), and they put me to the former "because I came alone", as it "should be fine" for just me. Well, by far not the worst room I've stayed during my years in Asia, but then it should be also "fine" for me to bargain the price - the facilities I paid for were stated as a decent (22sqm - minus bathroom should be 16-18sqm) sized room with a proper window, and the room on the sole photo (for Superior type) looked exactly like that, not like the one I got. Some facilities were under-par to the description, namely: no bathtub, TV which is neither 32" nor LCD, safety box not attached to the wall - it's more of nit-picking though, and I could be happy with all that, should the room itself be up to the standards promised. Wi-Fi is of "hit or miss" type - if you need to do any business, have your 3G/4G handy. Well, on the good side the staff are attentive and pleasant, and the buffet breakfast is the best I had in Hanoi so far. Thus I feel pity to put such a low rating - but I'm convinced that deception shouldn't be tolerated, and I suggest the hotel to sell "Superior Single" rooms as a separate category (with proper pics and facility lists), to avoid further disappointment, as my review is already second of this kind.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Icon 36, a friendly and well located hotel
I had a really nice stay in this hotel. The location is perfect. The room was clean and spacious. The staff is very helpful, they helped me to sort out a problem with one of my reservation.

8/10 Good

Andrea, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great staff
I had previously travelled as part of a tour group and so continued on to stay in their hotel by booking online. There was alot of confusion with bookings as they seemed to have missed one of the tour group so they were rooms short however everything was sorted by later in the afternoon. The breakfast was lovely with quite a bit of choice. The shower and air con were the best I'd had in my whole trip in Vietnam. The staff were really friendly and helpful. Whilst it's not in the tourist area it's only a 5/10 minute walk so convenient once you've orientated yourself.

10/10 Excellent

Erin K.

Liked: Cleanliness, staff & service, room comfort
Great Stay!
After staying in similar priced hotels around South East Asia, Icon 36 was by far the best value for many reasons. It was very clean with a hip decor and in a great location in Hanoi. The bedroom and bathroom were large and there was plenty of space to lay your things out (something we didn't always find in SE Asia) The staff were very friendly and even personally called us for the 5:00 wake up call. I should also mention that the included buffet breakfast was tasty and had a great selection of Vietnamese and Western food. Overall I would highly recommend this hotel for a great stay in Hanoi.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Not as expected
Dat and Annette were phenomenal. They both were so friendly and helpful. My main issues was room was well smaller than indicated, and wanted the 32" tv indicated but got a 18" old box tv that couldn't see anything on. Hotel was in decent condition but definitely not a 4-5. Lot of rust around the room. If not for gracious service would rate lower.

4/10 Poor

GYU OH C.

Disliked: Cleanliness, room comfort
Only for sightseeing purpose
Ventilation should be made at least once a day even though there was no use. I selected this hotel with flight package and expected a minimum level, but found some mosquitoes and other small insects in the room.

8/10 Good

Ross, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for what you pay
The location of Icon 36 is perfect... Right in the old quarter, 15/20 minutes walk from both the Mausoleum/Citadel to the West and the drinking/restaurant area to the East. Staff are very happy, constantly willing to help, very polite and generally do all they can to provide you with the most comfortable stay. It was helpful to have the tour bookings desk in the front lobby, ready to organise tours across north Vietnam for the next day if need be. The taxi to and from the airport is easy and largely inexpensive. English spoken by the receptionist staff is changeable but largely understandable. Its great that they store your luggage for free if you want to leave it and travel overnight elsewhere. Bedrooms seemed incomplete at points. Bathrooms lacking the right stuff, bedroom missing a kettle. Our TV was strange... It would only work if you kept your finger on the power button. But we spent so long out that these amenities weren't needed.

8/10 Good

Benjamin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great staff
The hotel is a little way off (just abit) but there is many stalls nearby to have pho for your meals at local's price (so it kind of makes up for it). The staff were really great! They were friendly and really helpful especially since our travel timings and plans were somewhat atypical.

8/10 Good

David, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing in Hanoi
staff at Icon36 are very friendly and helpful. We arrived at 5:00 AM after a 14 hour train trip and they let us rest on the lounges in the Foyer until they had a room ready. They offered us a room for a shower and made a room ready for us as quickly as possible. This was 2 days before Christmas which is a busy time. The room was comfortable and clean. Would stay here again.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good and affordable
It was alright overall but the renovation from the neighborhood should be monitored as they start the renovation job as early as 7am which is quite disturbing and I could not get good sleep

8/10 Good

TMStasko

Liked: Cleanliness, staff & service
The Old Usual
Used to have the name "Dong Thanh." Have not stayed at the hotel since the name change and I assume to be a change in business plan. I am only able to judge it by what I encountered at the time. It was a good hotel that provided everything it promised. The rooms we quiet and the breakfast was good. It was quite a bargain!

6/10 Okay

TMStasko

Liked: Staff & service, room comfort
Great Hotel for the Price
Great hotel for the price, great location. First time my wife and I stayed there we went to the Temple of Literature and other places around the lake...it was fantastic!

8/10 Good

Densreid

Liked: Cleanliness, staff & service, room comfort
ICON 36 HOTEL CUA DONG
Very pleasant stay at the hotel. Only criticism was poor WiFi reception. Did not work in my room and only in one part of reception area. Hotel is well located in old centre with a multitude of restaurants close by. Included breakfast excellent, smorgasbord style.

10/10 Excellent

Nick, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb friendly little place, ideally located.
Great stay at the Dong Thanh. Staff went out of their way to provide information and great courtesy like looking after our bags for us well after our initial 2nt stay. Value for money is excellent , did not try the food as very close to wonderful street food.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A safe place with excellent service !
A good value budget hotel right in the old quarter Hanoi. Comfy beds with fast wifi & good breakfast. In comparison with other hotels I stayed throughout Vietnam, this hotel is not really special but just their service. The staff service stands out from others and should be rated as five star one. When I checked -in , the customer service Ivy , greeted us with her smile , she then offered free drinks and gave us a map to recommend some travel tips in Hanoi. Even we already had our own itinerary and already booked online our Ha Long Bay trips , she still seems to be very kind assisting with our requests.

8/10 Good

Rick Sweeney

Liked: Cleanliness, staff & service, room comfort
Great hotel and superb and friendy staff.
This hotel was a real home from home. Just a short walk from the bonkers city center, the staff went out of there way to make our stay there enjoyable. The breakfast buffet was good and the room was superb value for money. Nothing was to much trouble for the people who work there.

8/10 Good

michael dq, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotels and near by the old town
i been there during 2 days for visit Hanoi capital. this hotel is cheap for own quality. nice location and friendly staffs . I will be back if i go to Hanoi

8/10 Good

Macbird, PA

Liked: Cleanliness, staff & service, room comfort
Great location, fantastic staff
We had a nice stay other then the referral for the Highway 4 restaurant. Food was horrible

10/10 Excellent

Marti DN

Liked: Cleanliness, staff & service, room comfort
A perfect shelter to Hanoi's chaos
We got there after a rough experience at the airport with Vietnamese people and the welcomed us in the most charming way ever! The staff is excellent. We went on a two day tour to Ha Long Bai and the kept our luggage for free without hesitating. When we got back they gave us a room for a couple of hours to have a shower and a short rest before going to the train station. They are in every detail. We are glad of our choice. The amenities are not perfect, good value for the money but the kindness if the staff is what you need in places like Hanoi.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff were friendly, but the bathroom was not kept right. Hot water is also an issue and ran out.

8/10 Good

jerome, hk

Liked: Staff & service, room comfort
great location
Great location

8/10 Good

Jerome, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Extremely helpful staff.They recommended me some good restaurant.

6/10 Okay

AppleAdam

Liked: Staff & service
Overpriced for Hanoi
An average hotel but overpriced. The room was satisfactory, but INSECURE - look at the flimsy glass door with tiny bolt to the left hand side of the bed. Behind this door/window was a fire escape used by staff and others, and entry into the room would take 2 seconds maximum.

10/10 Excellent

Irish Tony

Liked: Cleanliness, staff & service, room comfort
Excellent
Stayed at this Hotel for 3 nights in Nov. Was met with a friendly smile at the desk the minute I arrived. The staff went out of their way to be helpful. The breakfast was very good each morning. The room was a good size but it was at the back with no view but this wasn't that important, Each day the room was cleaned and fresh bottled water was left.. The hotel was centrally located within walking distance of most attractions. Overall a very enjoyable stay. I would definitely stay here again and recommend it.

10/10 Excellent

Rambling Rocky

Liked: Cleanliness, staff & service, room comfort
All the essentials at a reasonable price
This is a no frills hotel that provides all the essentials including a good breakfast at a reasonable price. The staff are particularly helpful and pleasant. The location is excellent for seeing the sights.

8/10 Good

Bruno Eldorado

Liked: Cleanliness, staff & service, room comfort
Good for short stay
Stayed for about 10 hours until it was time to catch train out of town. Nice place for shower, rest, and to regroup.

8/10 Good

AJ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel in Hanoi
This hotel is comparatively small - eight stories and a small dining area on the first floor. The location is conveniently close to some of the major city sites - Hoan Kiem Lake. The room was spacious and reasonably clean. The staff was courteous and professional - check-in and check out were smooth and they booked transport to the airport upon check out. The breakfast buffet is limited, but this is due more to limitation in space than anything else - it was filling enough. Very good value for the money. All in all, a good base from which to explore Hanoi.

8/10 Good

KP, Philippines

Liked: Staff & service, room comfort
A comfortable stay in Dong Thanh hotel, Hanoi
It was a comfortable stay. The hotel staff has been helpful in telling us what tours to take and restaurant to go to. We will definitely come back and stay there again. Likewise, recommend the hotel to our relatives and friends.

8/10 Good

Kalinda

Liked: Cleanliness, staff & service, room comfort
Perfect for my requirements.
Couldn't fault it. A good three star hotel. Friendly, helpful staff, good breakfast, clean and quiet room. Central location.

10/10 Excellent

TSanderson

Liked: Cleanliness, staff & service, room comfort
Lovely hotel in central location
Amazing little boutique hotel with its brilliant location , helpful staff, hotel and room are in good conditions . Free internet is also a bonus to be picked. Breakfast was completely better than before with food changing by days and there are more choice . This is my really second home . I would recommend this hotel to everyone

10/10 Excellent

Daniel T

Liked: Cleanliness, staff & service, room comfort
Great location, service with smiles
The hotel is located in the old quarter which is a plus point for all travellers. You can also find it easy to get foods as they are a lot of local restaurant nearby. Easy to get taxi in front of hotel and safe. Good rooms size and clean. Brekafast is good the the price we paid. The staff is the best thing about this hotel. I would recommend this hotel to all travellers.

10/10 Excellent

KangMG

Liked: Cleanliness, staff & service, room comfort
Great small hotel with very friendly staff
This is a great place to stay with friendly staff and clean room. The price is also reasonable. It is located need the famous lake with shopping available easily along the streets. Good food can be found nearby.

8/10 Good

Ted, Sydney NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a central location
Hotel was clean and the staff very helpful. The shower in our room was a bit poor but overall would stay here again. Central location was a plus.

10/10 Excellent

AnnaChristina

Liked: Cleanliness, staff & service, room comfort
Perfect!
This is a great hotel, right in the centre of the old town, lovely rooms, amazing staff and service, well priced. Wouldn't stay anywhere else if i return!

10/10 Excellent

TMStasko

Liked: Cleanliness, staff & service, room comfort
Best in Hanoi
Because my wife is from Vietnam and the international flights to NoiBai are at night, I have spent a significant amount of time in Hanoi. I have also stayed at a few hotels there to determine which was the best and Dong Thanh is definititely the top for its combination of convenience and value.