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Reviews of Lake Side Hotel

Lake Side Hotel
23 Ngoc Khanh, Giang Vo, Ba Dinh, Hanoi

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 76 reviews" "
Rating 8 - Good. 33 out of 76 reviews" "
Rating 6 - Okay. 23 out of 76 reviews" "
Rating 4 - Poor. 4 out of 76 reviews" "
Rating 2 - Terrible. 4 out of 76 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from QUYEN on Feb 13, 2023
On behalf of Lakeside Hotel, I would like to express my sincere thanks to your care, trust and choice to use the services of our hotel. we are so lucky. Your love and scores are the motivation for us to improve ourselves more and more to bring all guests good experiences when staying at Lakeside. We hope that we will have many opportunities to welcome you. Once again, thank you and wish you good health, happiness and success

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Requested non smoking room but was given to smoking room. Towels were dirty with stains.
Stayed 2 nights in Nov 2019

8/10 Good

Phoebe, HCMC

Business traveler
Liked: Staff & service, amenities
Good view Good location to work Good restaurant downstairs
Stayed 1 night in Sep 2019
Response from Trang on Oct 9, 2019
Dear Ms. Phoebe, Thank you for your valuable opinion. I will pass your review to our team for reference. We hope to see you in our hotel again! Regards, Trang

6/10 Okay

Chak Wai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Duong on Jul 22, 2019
Thank you for your rating! We will improve our services and hope that you will come back next time.

10/10 Excellent

Re

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Rooms are clean bit a bit small. Design is nor chic, however rooms are in good condition. Everything is working. Only bathroom is old style and a bit worn. Breakfast is good for a 3*. Lots of eateries near by. Supermarket near by.
Stayed 1 night in Mar 2019
Response from Linh on May 2, 2019
Thank you so much for your feedback. We looking forward to see you at our hotel again and hope you have a great time. Thank you.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Linh on Oct 31, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to walk around and convenient to airport
Stayed 3 nights in Sep 2018
Response from Linh on Oct 9, 2018
Thank you so much for your comment, We hope to see you again at our hotel. Wish you always happy in your life. Thank you and best regards.

8/10 Good

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Linh on Jun 1, 2018
Thank you so much for choosing Lake Side Hotel for your trip! We hope to see you at our hotel again and wish you always happy in your life. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up!
Old but still has its charm, a comfortable stay. It is now under renovation, hope it would be much better soon after. Breakfast is great, with combinations of Japanese & Vietnamese spreads.
Response from Linh on May 2, 2018
Thank you so much for choosing Lake Side hotel for your trip! We are very happy to receive your positive feedback. We look forward to seeing you at our hotel soon. Wish you always success and happiness, LSH.

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Thank you for choosing Lake Side Hotel for your trip! We sincerely thank you for your support to the hotel. Looking forward to seeing you at the hotel again. Best regards, LSH.

8/10 Good

Lek Yong

Liked: Cleanliness, room comfort
Value for money hotel.
Value for money hotel.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Staff & service
Nice restaurant fir dinner
Received 20% discount coupon for Japanese restaurant at check-in, and the restaurant was good. Clean, friendly, tast good and price with coupon was acceptable.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
clean hotel, good location and friendly staff

6/10 Okay

Verified traveler

Good , cheap
It is please to stay here . Price is satisfied.

10/10 Excellent

Robert, Oxford , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and very helpful staff
I have lived around the area (near the western suburb of Cau Giay) for a few years , so I know this area. It's determinedly authentic but changes are happening. The amenity of the area has a mix of old & authentic (across the road are great pavement restaurants for locals) and the new (the gigantic Lotte complex which will open this month , RMIT University, and a growing number of clothing boutiques if you thread your way up the street opposite the hotel ). And lake Ngoc Canh had plenty of coffee bars for outside . contemplation. But this is not yet the same amenity as one will find in the Old Quarter. That said, the staff were kind and attentive, the hotel itself was quiet. It possesses qualities that the sentimental Marxist would relish !

6/10 Okay

Robert, Oxford

Liked: Cleanliness, staff & service, room comfort
Quiet location but the hotel has seen better days
The staff do their best and the view of the lake (Giang Vo) is very relaxing. As other reviews say, the hotel caters mainly to businessmen and is clearly set up for that, taxis very handy etc. Rooms are large and reasonably comfortable, but the hotel is clearly in need of renovation. If you are a non smoker, be sure to specify this, the other rooms smell strongly of smoke. The map is misleading, it is not beside Ngoc Khanh but is certainly within walking distance of it. An attractive area for eating, coffee by lake. Location is quite a way from the standard tourist areas of Hanoi and the attractions.

6/10 Okay

Ann, Australia

Liked: Cleanliness, staff & service
Convenient hotel for my needs
A typical Asian business man's hotel. Definitely not for the average tourist visiting Hanoi as it's some distance to the city centre. This was the second time I've stayed here by choice to be close to my friends house. Room was comfortable enough. Breakfast was mediocre, lacking yoghurt and there were few vegetarian hot box choices. Nice lake view from room with small balcony. Pleasant and friendly doorman and reception staff.

8/10 Good

Chas, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained and well run.
Spacious rooms (unusual for moderate priced in Asia). Clean, helpful staff. Breakfast different every day. Minibar/fridge has $2 Hinies. Lake view room have nice balconies.

8/10 Good

TAKASHI

Stayed 1 night in Mar 2024

8/10 Good

Duy Khánh

Stayed 1 night in Jun 2023

8/10 Good

Ryuzoh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Quyen on Jun 8, 2023
Dear Sir,Thank you so much for your support Lakeside Hotel. Hopefully, we will have more chance to wellcome you if you arrive Hanoi.Best wishies for you and your family!

8/10 Good

Manabu

Stayed 2 nights in Mar 2023
Response from Quyen on Apr 17, 2023
Thank you so much for your comments. We will try by our best to improve our services. Hopefully we will have more chance to welcome you. Wish you always healthy and successfully!

10/10 Excellent

Miki

Stayed 2 nights in Mar 2023
Response from Quyen on Apr 17, 2023
Thank you so much for your comments. We will try by our best to improve our services. Hopefully we will have more chance to welcome you. Wish you always healthy and successfully!

2/10 Terrible

HAKSEOP

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
사워실 물도 제대로 안나오고 조식도 룸써비스로 부실하며 침대도 불편 합니다
Stayed 4 nights in May 2022

6/10 Okay

Verified traveler

Traveled with group
Staff is largely friendly and can communicate in English. Not much around the neighborhood.
Stayed 2 nights in Dec 2019

10/10 Excellent

MINH BICH PHUONG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phòng rộng, sạch, tiện nghi.
Stayed 1 night in Dec 2019

8/10 Good

Yoshio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適空間
快適で寛ぎの空間。タクシーが捕まりにくいのが残念。
Stayed 3 nights in Jun 2019
Response from Duong on Jul 2, 2019
Dear valued guest, Thank you for choosing our hotel to stay in Hanoi. We will take note your comment for our development. We hope to see you again, our reservation will call a taxi for you, at anytime.

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2019
Response from Linh on May 2, 2019
Thank you so much for your feedback. We looking forward to see you at our hotel again and hope you have a great time. Thank you.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
寝るだけなら十分
チェックイン時の対応に手間取り、だいぶ時間ロスがありました。部屋は小綺麗ながら清潔とは言えないかもしれません。周辺は22:00以降ほとんどの店が閉まってしまうため、早めに出掛けるのが良いと思います。
Stayed 1 night in Mar 2019
Response from Linh on May 2, 2019
Thank you for choosing Lake Side Hotel for your trip. We apologize for the unsatisfactory things you encountered while staying at the hotel. Our hotel is gradually improving and will upgrade the quality of service. We look forward to the opportunity to welcome you at hotel again. Best wish for you.

8/10 Good

HAJIME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
散歩範囲にレストラン多い
日本食レストランがいまいち
Stayed 5 nights in Feb 2019
Response from Linh on May 2, 2019
Thank you for choosing Lake Side Hotel for your trip. We apologize for the unsatisfactory things you encountered while staying at the hotel. Our hotel is gradually improving and will upgrade the quality of service. We look forward to the opportunity to welcome you at hotel again. Best wish for you.

2/10 Terrible

Suriya

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
พนักงานต้อนรับไม่ยิ้มแย้ม และเวลากลางวันมีการทำงานทำเสียงดังรบกวนการพักผ่อน ทางโรงแรมก็ไม่แจ้งและก็ไม่ทำการบอกกล่าวอะไร อาหารเช้าวไม่อร่อย
Stayed 3 nights in Mar 2019
Response from Linh on May 2, 2019
Thank you for choosing Lake Side Hotel for your trip. We apologize for the unsatisfactory things you encountered while staying at the hotel. Our hotel is gradually improving and will upgrade the quality of service. We look forward to the opportunity to welcome you at hotel again. Best wish for you.

6/10 Okay

Youngmin

일주일간 사용해봤는데
상당히 방 내부가 습한냄새가 나요. 조식은 쌀국수가 맛나요.
Stayed 6 nights in Feb 2019
Response from Linh on May 2, 2019
Thank you for choosing Lake Side Hotel for your trip. We apologize for the unsatisfactory things you encountered while staying at the hotel. Our hotel is gradually improving and will upgrade the quality of service. We look forward to the opportunity to welcome you at hotel again. Best wish for you.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
ベットに虫がいた為、寝た後痒かった。
Stayed 3 nights in Feb 2019
Response from Linh on May 2, 2019
Thank you for choosing Lake Side Hotel for your trip. We apologize for the unsatisfactory things you encountered while staying at the hotel. Our hotel is gradually improving and will upgrade the quality of service. We look forward to the opportunity to welcome you at hotel again. Best wish for you.

8/10 Good

Ming Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Linh on May 2, 2019
Thank you so much for your feedback. We looking forward to see you at our hotel again and hope you have a great time. Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
価格が手ごろで綺麗なホテル
ホテルの外見は古びた感じがするが、部屋はリニューアルされており、清潔感があると思う。ベッドも広く、シーツも綺麗。wifiもストレスなくよく繋がる。ビジネスで泊まる分には、これで申し分ないのではないかと思う。至近にはローカルのスーパーがあるし、和食屋の立ち並ぶKim ma通りも一応徒歩圏内である。ベトナムローカル色があるホテルであることは事実なので、初心者にはオススメしにくいが、何度か訪問した経験があるならば、ストレスを感じることは少ないと思う。
Stayed 2 nights in Jan 2019
Response from Linh on May 2, 2019
Thank you so much for your feedback. We looking forward to see you at our hotel again and hope you have a great time. Thank you.

10/10 Excellent

Yoshio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適なホテル
非常に快適な滞在でした。フロントスタッフも親切で案内も丁寧でした。部屋の広さも悪くなく、立地も便利で非常に満足です。また、滞在したいホテルでした。
Stayed 2 nights in Jan 2019
Response from Linh on May 2, 2019
Thank you so much for your feedback. We looking forward to see you at our hotel again and hope you have a great time. Thank you.

6/10 Okay

Tio

Liked: Cleanliness, staff & service, room comfort
El hotel está retirado de las zonas turísticas y la zona alrededor puede ser poco amigable pero está bien para descansar y alejarse del ruido de Hanói! El buffet de desayuno está muy bien
Stayed 2 nights in Dec 2018
Response from Linh on May 2, 2019
Thank you so much for your feedback. We looking forward to see you at our hotel again and hope you have a great time. Thank you.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Good welcome, good value. Room cold and no heating, only AC for cooling. A little far for walking to cit6 center.
Stayed 3 nights in Dec 2018
Response from Linh on Jan 7, 2019
Thank you for choosing Lake Side Hotel for your trip. We apologize for the unsatisfactory things you encountered while staying at the hotel. Our hotel is gradually improving and will upgrade the quality of service. We look forward to the opportunity to welcome you at hotel again. Best wish for you.

10/10 Excellent

Tio

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel! Gran ubicación. El personal hacer su mejor esfuerzo para que te sientas cómodo! Y el Desayuno esta increíble! Incluso hay pho hecho al gusto
Stayed 1 night in Dec 2018
Response from Linh on Jan 7, 2019
Thank you so much for your feedback. We looking forward to see you at our hotel again and hope you have a great time. Thank you.

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2018
Response from Linh on Dec 25, 2018
Thank you so much for your review. Hope to see you at Lake Side Hotel again. Best wish for you.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Nice and decent hotel seems mainly famous for Japanese. Bit old bathroom, stained ceil and wall shows their cleaning level and how old the hotel. Breakfast was mid-level, Not bad but not impressive either.
Stayed 1 night in Nov 2018
Response from Linh on Dec 7, 2018
Thank you so much for your comment, We hope to see you again at our hotel. Wish you always happy in your life. Thank you and best regards.

8/10 Good

YUICHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2018
Response from Linh on Oct 31, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, room comfort
well worth the value
good hotel with reasonable price
Stayed 3 nights in Jul 2018
Response from Linh on Aug 8, 2018
Thank you very much for commenting to us. We look forward to seeing you at Lake Side hotel next time. Wish you success and happiness in life.

10/10 Excellent

KEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
値段の割には高級感あり満足できるホテル
ネット経由で予約したのですが、上層階で明るい部屋でした。池側でなかったので、朝夜は騒音がきになりましたが、宿泊代からすれば室内もそれなり清潔で高級感があり満足いくものでした。NHKプレミアムだけですが、日本語放送あり、ロビーで日経新聞も読めてビジネスには便利です。 旅行でいくなら、池側の部屋の方が望ましかと思います。
Response from Linh on Dec 7, 2018
Thank you so much for your comment, We hope to see you again at our hotel. Wish you always happy in your life. Thank you and best regards.

6/10 Okay

Kihong

혼자서 자기는 괜찬아요
창쪽 방음이 전혀 안됨. 노후한 느낌이 많이듬. 가격은 괜찮음
Stayed 1 night in Feb 2018
Response from Linh on Mar 9, 2018
Thank you so much for choosing Lake Side Hotel for your trip! We have noticed our mistakes in sound insulation. Hotel will fix this and we would like to apologize for your inconvenience. We hope to see you at our hotel again and have a great time. Thank you so much, LSH.

4/10 Poor

Kristiina, Finland

Disliked: Cleanliness, property conditions & facilities
Avoid this hotel. Has bed bugs, took no action.
So indeed not a good experience of hotels in Vietnam. After a couple of nights realised the bites in arms, legs, neck were caused by bed bugs. Reported the matter at the reception. Saw staff take any cursory measures (superficial cleaning) so continued to suffer from bed bugs. The cleanliness of the room looked ok on a cursory glance - however e.g. the bathroom floor tiles showed no evidence of proper scrubbing for a long time (were black in between the tiles when in fact the original colour had been white). English skills of even reception staff were rudimentary. Not worth the money.
Stayed 7 nights in Jan 2018
Response from Linh on Mar 9, 2018
Thank you for choosing Lake Side Hotel for your trip. We apologize for the unsatisfactory things you encountered while staying at the hotel. We found our mistake on cleaning the room and we would definitely fix it. The hotel is gradually improving and will upgrade the quality of service. We look forward to the opportunity to welcome you at hotel again. Thank you so much, LSH.

8/10 Good

uyen tran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rat tot , toi thich
cho o tot , sach se , thuan tien di lai ,
Stayed 1 night in Aug 2017
Em chao Chị, Thay mặt Khách sạn Lakeside, em xin gửi lời cảm ơn chân thành đến chị và chúc chị cùng người thân một kì nghỉ cuối tuần vui vẻ và hạnh phúc ah. Chúc chị luôn sức khỏe và thành công. Em Quyên Lakeside Hotel

8/10 Good

KWANG YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Good morning Mr Kwang Yu, Thank you so much for chosing Lakeside Hotel. We hope that we would have more oppotunity to serve you in the future. Wish you have a happy weekend. Lakeside Hotel

6/10 Okay

Verified traveler

Liked: Staff & service
やすい。そのわりにきれい。スタッフは親切。 ただ、幹線道路に面しており、モーターバイク、自動車の騒音が 結構大きいい。

6/10 Okay

Verified traveler

Liked: Cleanliness
Location以外は中の上
部屋の清潔感が特に良かった