Dear Pamela,Thank you for giving us a perfect rating and we hope your next visit will be as pleasant as the previous one.Sincerely

Dear husna,Thank you for taking the time to share your experience with us. We appreciate all of our customers’ feedback and take it into account when looking at ways to improve our services. Our priority is to ensure that all of our guests receive a pleasant stay and we are sorry that you encountered issues with the hot water in your room. We will review the details of your stay and make changes accordingly so that all of our guests can enjoy a comfortable stay. Thank you again for bringing this issue to our attention and we apologize for any inconvenience caused.

Dear Chen Hong, Thank you for your feedback about your stay with us at Mercure Hanoi la Gare. We are sorry to hear that the breakfast was not up to your standards. At Mercure Hanoi la Gare, we strive to provide our customers with an enjoyable and comfortable experience from start to finish. We continuously work hard to ensure our guests have a wonderful stay with us, including providing a delicious breakfast each morning. We appreciate your feedback and hope that you will give us another opportunity in the future for a more satisfying stay.

Dear JORGE, Thank you for taking the time to share your experiences with us. We are delighted to hear that our hotel staff were helpful and accommodating and that you enjoyed the breakfast fare and found the hotel clean. We take great pride in providing the best service to our guests, so thank you for your kind words. At Mercure Hanoi la Gare, we strive to provide a comfortable and enjoyable stay for our guests and it’s wonderful to hear that we succeeded in doing so with your visit. We hope to welcome you back soon!

Dear Shigeru-san,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

Dear Lamisa,I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please share more details regarding to your stay for us to have the appropriate solution to prevent future occurrences.It is our hope that you will give us the opportunity to better serve you in the near future.

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

Dear Eddie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

マサトシ様、この度は貴重なお時間を割いていただきありがとうございました。 お部屋と毎日の清掃がご期待に沿うものであったとのこと、またスタッフの対応が丁寧であったとのこと、嬉しく思います。 館内一部インターネット接続が不安定なため、ご不便をおかけいたしましたことをお詫び申し上げます。 今後もこのサービスの改善に努めてまいりますので、ご安心ください。 ご意見ありがとうございました。 またのお越しをお待ちしております！

Dear Peng,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

Dear Soo Khee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

Dear Eddie,Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely

Dear Lau,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

Dear Rajan,Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely

Dear,Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologiesPlease rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely

Dear Lai Yuin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

Dear Lai Yuin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay. We are glad to know our hotel facilities and services have met your expectations. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

Dear Sir, I am sorry that your experience was not up to your expectations. It would be nice if you could let us know what happened, hence, I would like to provide feedback to the areas of concern for improving our service in the future. Warm regards,

Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. For the lights in room, I would like to provide your feedback to the areas of concern for improving our service. Looking forward to welcome you back.

Dear Sir/Madam, I am sorry to hear that your experience was not up to your expectations. Could you please let us know your experience hence we can improve our service in future? Best Regards,

Dear Sir/ Madam, Thank you for the review in regards to your recent visit to our Mercure Hanoi La Gare. Your comment will help us with our continuing effort to improve the service quality for our valued customers. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

Dear Sir/ Madam, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! We look forward to welcoming you back to our hotel soon.

Dear Ms. Jenny, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon.

Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

Dear Sir/ Madam, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind regards,

Dear Mr. Paul, On behalf of Mercure Hanoi La Gare team, I would like to thank you for choosing our hotel for your recent stay and for your great review. We are glad to know our hotel facilities and services have met your expectations. Your nice comments will help us with our continuing effort to improve the service quality for our valued customers. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Mercure Hanoi La Gare soon. Kind Regard,

Dear Sir/ Madam, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Your recognition of our staff is particularly pleasing and I always enjoy hearing how our team engages our guests and provides true Mercure service. Looking forward to welcome you back,

Dear Sir/ Madam, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Your recognition of our staff is particularly pleasing and I always enjoy hearing how our team engages our guests and provides true Mercure service. Looking forward to welcome you back,

Dear valued guest, Thank you very much for your comment in regard of your stay at Mercure Hanoi La Gare! We much appreciate your constructive feedback regarding the breakfast option. I have already reported to our Executive Chef for his attention and immediate action. Thank you and we certainly look forward to the pleasure of welcoming you back for another stay at Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager