Spotless hotel centrally located.
Posted Apr 13, 2017
We spent five nights at this hotel while in Hanoi. It was deceiving from the outside. Originally I thought the driver had taken us to the wrong hotel but once inside my skepticism evaporated. It was very clean and the staff very helpful from the outset. The included breakfast was fairly expansive with both western and Asian choices. Our room was a double so its size was very similar to an inside cabin on cruise ship.They supplied fresh fruit and tea daily in our room which was a nice way to start our day. It was well appointed and air conditioned. What impressed us most about this hotel was the staff. During my working career I travelled extensively to Asia and stayed at the Marriott, Shangri-La, the Kempinski etc. and never experienced the level of service this boutique hotel exhibited. The staff bent over backwards to accommodate any and every request. Jade and Ilene at the front desk were super friendly and efficient giving excellent advise about what to see, where to shop, best currency exchange, best restaurants for authentic Vietnamese food, places to avoid, how to deal with local merchants, arranging transport,dealing with local traffic, etc,etc. Even gave us a gift when we left for home.