This is not a bad hotel but it could be so much better. Rooms are clean but many towels are in dire need of replacement. Breakfast is limited and tea/coffee stored in jugs that don't keep it hot. No complimentary mineral water. I arrived late evening so had to open a bottle in the fridge. Charge was 300% higher than the same water from local Circle K mini market.
Comment from Hotel Management
Mar 17, 2017 by Thank you for your review, Hotel Management
Thank you for your details review. On behalf of Parkson Hotel Hanoi, I appreciated your comments about our hotel and our service.
After a short meeting, we have changed all towels and prepared a heater for breakfast teas/coffees.
For the complimentary mineral water, we had not set up that because we are applying a very low price rates per room during low occupancy season, I myself really sorry about your inconvenience experience. Next time, I could recommend you try to ask our hotel staff for every situation.
Thank you once again for your review and I have you could come back to stay with us at the nearest future.
Have a great year 2017 and God bless you Chris!