Duncan Howarth review.
Posted Jul 12, 2016 on Hotels
I have stayed in this property when it was the Horizon Hotel. The Main Lobby and some of the Public Areas have all been upgraded, the rooms have only have a soft make over, painting the old furniture white does not create a modern room. The bathroom is exactly as I recall it from 10 years ago, the fittings are very tired. The idea of the double size pillow is fine for lounging in or on the bed but impractical to sleep with, and the single pillow is simply too thick. As someone who likes a thin pillow I had to sleep without a pillow as neither pillow in the room allowed me to be comfortable when sleeping.
Comment from Hotel Management
Aug 12, 2016 by General Manager, Hotel Management
Thank you very much for your strong support and the time you spent on reviewing your recent visit to Pullman Hanoi.
Actually the hotel was re-branded to Pullman Hanoi under Accor Management in 2012. The Owning company has upgraded the majority of the hotel however we are still working with them with the refurbishment to make it be up the brand. Your feedback on the bathroom condition and the furniture will be taken constructively for the hotel renovation in the near future.
We are sorry to learn that the pillow did not bring you the comfortable sleep. In the next visits, we suggest our Housekeeping Manager will meet you in-person and hope that we can find the suitable one for you.
Thank you James for such feedback and looking forward to your return soon.
Pieter De Weerd