Ratings based on 26 Verified Reviews

3.8 out of 5
77% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Comfortable

Posted Oct 28, 2016
Location: Location is very hanoi...utterly bonkers, like being lost on a desert island amidst a sea comprised entirely of scooters.
Great rooms and good service, only let down by a not bad but underwhelming menu
3 out of 5
by A verified traveler

Posted Oct 1, 2016
This hotel is old building and I wouldn't stay here next time.
Comment from Hotel Management
Dec 2, 2016 by Pullman Hanoi, Hotel Management
Dear value guest, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do understand that your stay didn't go well as your expectations. Althought, the rooms of the hotel will be renovated soon in the future and we hope that it should be done until your next arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pieter De Weerd General Manager Pullman Hanoi
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service

Posted May 6, 2016
Pros: The location was central to tourist sites and the service was exceptional
Cons: Not much!
Location: Location is in central Hanoi very close to all the sites you want to see.
The staff at the Pullman Hanoi was exceptional. I would definitely stay there again.
Comment from Hotel Management
Jun 5, 2016 by Pieter De Weerd- General Manager, Pullman Hanoi, Hotel Management
Dear Valued guest, Thank you very much for taking the time to review your recent experience at Pullman Hanoi. We are happy to learn that you appreciated the hotel location wise and the services. The hospitality and the helpfulness of our colleagues made your stay more memorable. Kindly rest assured that we will share your positive comments with our team and it would serve as the rewarding for us to keep up the good work. Thank you for your continued patronage and we do look forward to welcoming you again.
1 out of 5
by A verified traveler

The hotel is in horrible condition

Posted Apr 22, 2016
Pros: Nice gym and good breakfast buffet, minus the hair in the food.
Cons: The carpet needs replacement, mass amounts of general maintenance, heat the pool, ban smoking and smoke remediation, deferred maintenance preformed.
Location: Close to the US consulate which was important for our adoption but far away from everything tourist related.
The hotel is 20+ years old and shows its age, the bathroom ceiling collapsed and almost hit my wife, the bathtub handle pulled out of the wall, the pool is not heated, the carpet smells, the tile grout is falling apart, everything is dirty and in need of replacement.......need I go on? The staff is aloof other than Ms. Mai Bui in the restaurant and one gal in the lobby. They still allow smoking in the hotel and the entire lobby smells like smoke and I fund a hair in my food. Our daughter was scared to go into the bathroom alone. Price should be about 40% lower based on condition and disengaged staff.
Comment from Hotel Management
by h7579-gm@accor.com, Hotel Management
Dear Valued guest, We would like to thank you for the time you spent on reviewing your experience at Pullman Hanoi and did apologize for all inconvenience caused to you. We regrettably noted the unwanted incident in the bathroom ceiling happening to your family and directly instructed our Engineering team to fix them immediately as well as informed the Vietnamese Owning company to continue pushing up the regular maintenance and refurbishment to make the hotel be up to the brand. Luckily, I had the great opportunity to meet you and your family in-person before your departure to directly explain the case and send my sincere apology for this unfortunate case.As the gesture of appreciating your kind understanding and sympathy, we would like to waive off the upgrading room rate for two nights of the stay and it was our gratefulness to receive your acceptance on it. Again thank you for your feedback as it encourages us reinforce our service quality and the hotel infrastructure. We hope that this experience did not deter your confidence on the brand and you will allow us another chances to better serve you. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 1, 2016
Nice hotel only that the internet is quite slow...
Comment from Hotel Management
Jan 5, 2016 by Pieter De Weerd , Hotel Management
Dear Jane, Thank you very much for choosing to stay at Pullman Hanoi and share your experience with us. We are glad to know that you had an enjoyable stay and appreciated the helpfulness of our associates. Your compliments will be passed on to the whole team who will be motivated much. We noted your constructive comment on the hotel facilities. Actually the hotel was rebranded to Pullman Hanoi and has been operated under Accor hotels management in September 2012. The owning company renovated most of the property and is in a ongoing process to continue its refurbishing investments to comply with the worldwide Pullman concept. Rest assured that your comment was taken note constructively as it encourages us to keep striving more in order to bring the best experience to our respected guests as well as maintain their confidence on the brand. Thank you Jane for your feedback and we do look forward to welcome you back soon. Sincerely and wish you safe travels, Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel

Posted Dec 29, 2014
Pros: Location and wifi.
Cons: Bathroom
Location: It is out of the crowded and congested centre of town - a 10 minute taxi drive or 35 minute walk away.
The Pullman is rated a 5 star hotel and certainly for Hanoi it has a 5 star setting in spacious grounds. The public areas too are extensive and very modern. Our room on the second floor opened out onto the pool deck (not much of a bonus in December but nice in the summer I would think) and the room itself was clean and apparently recently refurbished. However the bathroom looked as if it had been overlooked with rather dated finishes, a shower head fixture set well above the glass screen so water sprayed out when using the shower and very old fashioned taps and fittings. However this did not detract from the overall quality of the stay. The buffet breakfast was extensive and service both in the restaurant and all areas was excellent. There is free and speedy wifi in all areas of the hotel and the room tv offers some 50 channels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great Experiences

Posted Nov 21, 2014
Greeted by pleasant and smart attire staffs and given a glass of juice and hot towel at the lobby started the journey of happiness. The check-in process is smooth with well explain from knowledgeable and patient staffs. As the check in time is not up yet and the room is not ready, the check-in staff provided the wifi password and directs me to the lobby sofa and bar location The staff has also offer to keep the luggage (except valuable stuff) and recommend venturing outside so I will not be bored while the cleaner expedite the preparation of the room. It will be wonderful if the front office comes with safebox that can safe keep valuable for customer in this case. The staff has also recommended signing up for hotel membership card to benefit from the perks. Eventually the room is ready much earlier than expected. The room is clean, bright and nice (City view & King size bed). The wifi is working fine in the room and the restroom comes with rain shower system but no bathtub which I personally think is sufficient. After settled down, I decided to venture out of hotel to familiarize the surrounding. I asked for iron board and was delivered before I’m back to the room couple of hours later. The staffs are always seen with a happy smile and approachable. I have no problem in getting a taxi, getting the staffs to inform the taxi driver where I’m going and breaking smaller or changing bigger Vietnam dong from the front office. The hotel location is nearby to ol
Comment from Hotel Management
May 30, 2015 by Pieter De Weerd, Hotel Management
Dear Dark Prince, Thank you for your nice and detailed review about your recent stay at Pullman Hanoi. We are glad to read that you appreciated our staff friendliness and service. We have shared with them your comment and they were delighted. Thank you again for your time and we hope to welcome you back soon. Sincerely, Pieter De Weerd General Manager Pullman Hanoi
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location close to tourist attractions

Posted Oct 18, 2014
I really enjoyed my stay, staff were very helpful. In room dining a little expensive. Overall great experience. Would stay at the Pullman again.
Comment from Hotel Management
Apr 25, 2015 by Pieter De Weerd, Hotel Management
Dear guest, Thank you for your feedback about Pullman Hanoi. We are glad to read that you appreciated your stay and we have shared your comment with our team. Thank you again and we hope to welcome you back soon. Sincerely, Pieter De Weerd General Manager Pullman Hanoi
2 out of 5
by L

Posted Dec 13, 2013
I had a problem with overcharging that was not resolved. The room ended up costing double what I had prepaid. Staff was pleasant enough and the hotel was comfortable enough, but I could. It recommend it and would not stay there again.
Comment from Hotel Management
Mar 7, 2015 by Pieter De Weerd, Hotel Management
Dear guest, Thank you for taking the time to tell us more about your experience at Pullman Hanoi. We are sorry to read that your expectations were not fully met. Please accept our deepest apologies. Please be assured that we have taken the right measures to avoid future occurrences. Thank you again for your feedback and we wish you safe travels, Sincerely, Pieter De Weerd General Manager Pullman Hanoi
4 out of 5
Recommended
for Business Travelers
by A verified traveler

この金額でこのレベルなら

Posted Oct 14, 2016
Pros: 冷蔵庫に無料飲み物が入っているのは、コンビニ・自販機が無い地域では有り難い。
Cons: 同行者の部屋の空調が壊れていた。
Location: 非常に動きやすい場所にある。目の前にコーヒーショップがあるのもいいし、日本人街にも近く、仕事はしやすかった。
最もポピュラーな満足できるレベルだと思います。 浴室の排水溝とシャワーホースの短さを除けば満足です。